OKR template to enhance NPS for improved user engagement and risk identification

public-lib · Published 2 months ago

This OKR is centered on enhancing the Net Promoter Score (NPS) for improved user engagement and identifying risks. The primary objective is to implement two new user engagement strategies based on the NPS feedback evaluation. This involves analyzing NPS feedback to identify improvement areas and developing + implementing two new strategies.

The 2nd objective is increasing the NPS response rate by 20% through personalized and engaging survey communication. This will involve customizing survey wording to reflect individual customer experiences, training the team on engagement and personalized communication techniques, and implementing engaging, visually appealing survey designs.

The 3rd objective is conducting a detailed analysis of 25% more low-scoring NPS responses for risk identification. Realizing this will require conducting a thorough analysis on these responses, identifying potential risks from these analyses and identifying 25% more low-scoring NPS responses.

Overall, this OKR is focused on improving user engagement through NPS, implementing strategies based on NPS feedback evaluation, increasing NPS response rate, and identifying risks through detailed analysis of low-scoring NPS responses.
  • ObjectiveEnhance NPS for improved user engagement and risk identification
  • Key ResultImplement 2 new user engagement strategies based on NPS feedback evaluation
  • TaskAnalyze NPS feedback to identify areas needing improvement
  • TaskDevelop two new user engagement strategies
  • TaskImplement and test new strategies
  • Key ResultIncrease NPS response rate by 20% through personalized, engaging survey communication
  • TaskCustomize survey wording to reflect individual customer experiences
  • TaskTrain the team on engagement and personalized communication techniques
  • TaskImplement engaging, visually appealing survey designs
  • Key ResultConduct detailed analysis of 25% more low-scoring NPS responses for risk identification
  • TaskConduct thorough analysis on these responses
  • TaskIdentify potential risks from these analyses
  • TaskIdentify 25% more low-scoring NPS responses
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