OKR template to improve Advisory NPS through baseline measurement and analysis
The OKR aims to enhance Advisory Net Promoter Score (NPS) through accurate measurement and analysis. The primary objective is to establish and execute targeted improvement strategies developed through the insights obtained from Advisory NPS.
The first important outcome of the OKR is to develop strategies addressing the identified weaknesses. The procedures to achieve this include systematic implementation of improvement strategies and deep analysis of the Advisory NPS feedback.
Another important outcome is to gather Advisory NPS data through a comprehensive customer satisfaction survey. The initiatives involved include developing and sending out an effective survey to existing advisory customers, followed by the analysis of the survey results.
The process also includes thorough analysis and comparison of Advisory NPS scores across different customer segments. Initiatives for this process entail segmenting customers accurately, analyzing individual segment scores and comparing them across all segments for comprehensive understanding.
The first important outcome of the OKR is to develop strategies addressing the identified weaknesses. The procedures to achieve this include systematic implementation of improvement strategies and deep analysis of the Advisory NPS feedback.
Another important outcome is to gather Advisory NPS data through a comprehensive customer satisfaction survey. The initiatives involved include developing and sending out an effective survey to existing advisory customers, followed by the analysis of the survey results.
The process also includes thorough analysis and comparison of Advisory NPS scores across different customer segments. Initiatives for this process entail segmenting customers accurately, analyzing individual segment scores and comparing them across all segments for comprehensive understanding.
Improve Advisory NPS through baseline measurement and analysis
Develop and implement targeted improvement strategies based on Advisory NPS insights
Implement the planned improvement strategies systematically- Analyze Advisory NPS feedback to identify areas for improvement
- Develop strategies to address identified weaknesses
- Conduct customer satisfaction survey to gather Advisory NPS data
- Develop a comprehensive customer satisfaction survey
- Send survey to existing advisory customers
- Analyze survey results for NPS data
- Analyze and compare Advisory NPS scores across different customer segments
- Analyze Advisory NPS scores for each segment
- Categorize customers into different segments
- Compare NPS scores across all segments
