13 customisable OKR examples for Tech Support Team

What are Tech Support Team OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.

To aid you in setting your goals, we have compiled a collection of OKR examples customized for Tech Support Team. Take a look at the templates below for inspiration and guidance.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Tech Support Team OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Tech Support Team OKRs examples

You will find in the next section many different Tech Support Team Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1OKRs to enhance Webhooks Experience and Address Technical Debt

  • ObjectiveEnhance Webhooks Experience and Address Technical Debt
  • Key ResultIncrease webhook delivery success rate by 10% through optimized error handling
  • TaskEnhance webhook monitoring and alerting system to promptly identify and investigate delivery failures
  • TaskImprove error response messaging to provide clear instructions for troubleshooting and resolving issues
  • TaskAnalyze webhook error logs to identify common errors and create specific error handling strategies
  • TaskImplement automated retry mechanism to resend failed webhook deliveries in case of temporary errors
  • Key ResultReduce webhook response time by 20% by streamlining and optimizing the underlying technology
  • Key ResultReduce technical debt by resolving 50% of identified issues through prioritized backlog refinements
  • Key ResultImplement automated testing for webhooks to ensure compatibility and reduce regression issues
  • TaskIntegrate the automated testing framework with the existing webhook infrastructure
  • TaskContinuously monitor and analyze test results to identify and address any compatibility issues
  • TaskResearch and select a suitable automated testing framework for webhooks
  • TaskDevelop a comprehensive test suite for webhooks to cover all possible scenarios

2OKRs to decrease the Mean Time to Resolution (MTTR) for all incidents

  • ObjectiveDecrease the Mean Time to Resolution (MTTR) for all incidents
  • Key ResultImprove technical skills, aiming for 15% faster handling of subsequent incidents
  • TaskPractice problem-solving using tech simulations
  • TaskEnroll in technical skill-enhancing workshops/courses
  • TaskRead, study and apply latest tech manuals/guides
  • Key ResultCut the average initial response time by 20%
  • TaskAutomate initial responses with a well-structured bot
  • TaskProvide quick response training to customer service teams
  • TaskImplement 24/7 customer support service
  • Key ResultImplement a system that ensures 90% of incidents are first-time fixes
  • TaskDevelop a robust incident reporting protocol
  • TaskTrain team on comprehensive problem-solving techniques
  • TaskIncorporate quality assurance check within the process

3OKRs to improve internal stakeholder usability of new ERP system

  • ObjectiveImprove internal stakeholder usability of new ERP system
  • Key ResultIncrease stakeholder proficiency through tailored ERP training sessions
  • TaskIdentify stakeholder's proficiency level and specific training requirements
  • TaskImplement and monitor these tailored ERP training sessions
  • TaskDevelop customized training sessions based on identified requirements
  • Key ResultReduce complaint tickets related to ERP usage by 30%
  • TaskDeploy quicker tech support turnaround for ERP issues
  • TaskImprove ERP system's user interface for easier use
  • TaskImplement regular ERP training sessions for all users
  • Key ResultImplement stakeholder suggested ERP system improvements and achieve 80% positive feedback

4OKRs to improve Stability of E-commerce Platform

  • ObjectiveImprove Stability of E-commerce Platform
  • Key ResultAchieve a 95% uptime rate for payment processing services by collaborating with reliable payment service providers
  • Key ResultDecrease platform downtime by 20% through infrastructure upgrades and proactive monitoring
  • TaskUpgrade critical infrastructure components to ensure better performance and increased reliability
  • TaskEstablish regular maintenance and testing schedules to minimize unexpected downtime occurrences
  • TaskImplement improved monitoring systems to detect potential issues and address them proactively
  • TaskConduct infrastructure analysis to identify areas requiring upgrades for minimizing downtime
  • Key ResultIncrease average page load speed by 15% through performance optimization techniques
  • TaskOptimize and compress images to reduce their file sizes
  • TaskEnable cache settings to store static content and speed up page loading
  • TaskReduce server response time by optimizing database queries and code efficiency
  • TaskMinimize the number of HTTP requests by combining CSS and JavaScript files
  • Key ResultReduce customer support tickets related to technical issues by 25% through bug fixes and system improvements
  • TaskConduct thorough analysis of customer support tickets to identify common technical issues
  • TaskCollaborate with development team to prioritize and address identified bugs for resolution
  • TaskImplement regular system maintenance and updates to prevent potential technical issues
  • TaskEnhance user interface and provide clear instructions for self-help troubleshooting on customer portal

5OKRs to successfully launch challenge MVP (Minimum Viable Product)

  • ObjectiveSuccessfully launch challenge MVP (Minimum Viable Product)
  • Key ResultDevelop functional prototype of the MVP by engaging tech team
  • TaskAssign tasks to tech team for prototype development
  • TaskDefine MVP specifications and requirements with relevant teams
  • TaskRegularly supervise and adjust prototype progress
  • Key ResultValidate MVP through feedback from 100 beta users
  • TaskDistribute MVP to these users and gather the feedback
  • TaskIdentify and recruit 100 potential beta users for testing
  • TaskAnalyze and implement suggestions from user feedback
  • Key ResultAchieve 70% user satisfaction rate post MVP launch
  • TaskContinuously improve product based on user feedback
  • TaskEnhance user support and engagement systems
  • TaskImplement customer feedback surveys post-launch

6OKRs to enhance the quality and comprehensibility of technical documentation

  • ObjectiveEnhance the quality and comprehensibility of technical documentation
  • Key ResultImprove user-satisfaction score regarding documentation clarity by 25%
  • TaskRevise and simplify technical language in existing documentation
  • TaskCollect user feedback regularly to pinpoint confusion
  • TaskInput visual aids to enhance document comprehensibility
  • Key ResultIncrease documentation completeness by 30%
  • TaskConduct comprehensive review of existing documents for gaps
  • TaskAllocate resources for completing incomplete documents
  • TaskEstablish system to maintain document updates
  • Key ResultConduct bi-weekly documentation review and update to ensure current and error-free information
  • TaskEvaluate and rectify any errors in the documentation
  • TaskUpdate outdated sections of the document
  • TaskSet a bi-weekly schedule for documentation reviews
  • Key ResultReduce customer support queries about product functionality by 20%
  • TaskConduct regular user experience testing for feedback
  • TaskLaunch an online FAQ page on product functionality
  • TaskImprove product user manual for clarity and comprehensiveness

7OKRs to implement a successful CSV importer to streamline file handling

  • ObjectiveImplement a successful CSV importer to streamline file handling
  • Key ResultReduce file failure rate by 60% using CSV importer
  • TaskImplement robust error checks in the CSV importer
  • TaskRegularly monitor and address importer defects
  • TaskProvide concise user documentation for CSV input format
  • Key ResultEnsure 90% of all processed files are imported without errors using the CSV importer
  • TaskContinually monitor and resolve any import errors
  • TaskImplement data validation checks during file processing
  • TaskTrain team on proper CSV file formatting
  • Key ResultImprove workflow efficiency by eliminating 70% of manual work in file imports
  • TaskImplement automation tools to handle repetitive tasks
  • TaskIdentify and document all steps involved in file imports
  • TaskTrain team on utilizing new automation tools

8OKRs to successfully transition all on-demand courses to the new LMS platform

  • ObjectiveSuccessfully transition all on-demand courses to the new LMS platform
  • Key ResultEnsure that all on-demand courses are fully functional and accessible on the new LMS
  • TaskReview all on-demand courses and identify any functionality or accessibility issues on the new LMS
  • TaskConduct accessibility testing to ensure all on-demand courses are accessible to all users
  • TaskProvide necessary training and support to instructors to ensure smooth transition on the new LMS
  • TaskUpdate and fix any identified issues to ensure all on-demand courses are fully functional
  • Key ResultTrain and support instructors and course administrators to effectively use the new LMS
  • TaskProvide comprehensive training sessions on how to navigate and utilize the new LMS
  • TaskOffer ongoing technical support and troubleshooting assistance for instructors and course administrators
  • TaskFacilitate regular feedback sessions to gather insights and address any challenges faced by users
  • TaskDevelop user-friendly documentation and guides to help instructors and course administrators optimize the LMS
  • Key ResultAchieve a satisfaction rate of at least 90% from users with the new LMS experience
  • TaskConduct user feedback surveys to gather insights on satisfaction with the new LMS experience
  • TaskAnalyze user feedback and identify key pain points to address for improvement
  • TaskRegularly monitor and track satisfaction rates to ensure continuous improvement of the LMS experience
  • TaskImplement necessary updates and enhancements based on user feedback to enhance satisfaction
  • Key ResultMigrate and validate content from existing courses onto the new LMS

9OKRs to boost Odoo CRM utilization and proficiency company-wide

  • ObjectiveBoost Odoo CRM utilization and proficiency company-wide
  • Key ResultDecrease data input errors in Odoo CRM by 40%
  • TaskRegularly audit data entries for errors and inaccuracies
  • TaskIntegrate automated data validation tools in Odoo CRM
  • TaskImplement comprehensive data input training for all CRM users
  • Key ResultAccomplish 80% attendance in Odoo CRM training sessions
  • TaskSchedule training times that are suitable for majority of employees
  • TaskImplement company-wide incentives for attending the training
  • TaskSend regular reminders about upcoming Odoo CRM sessions
  • Key ResultIncrease Odoo CRM user login frequency by 30%
  • TaskImplement incentive program for frequent login users
  • TaskImprove user interface for enhanced accessibility
  • TaskImplement regular user training sessions

10OKRs to ensure successful implementation and utilization of the ticket system

  • ObjectiveEnsure successful implementation and utilization of the ticket system
  • Key ResultComplete ticket system setup and integration by 25% of the quarter
  • TaskIdentify necessary software and hardware for ticket system setup
  • TaskInitiate system integration procedures
  • TaskMonitor and evaluate progress towards completion
  • Key ResultTrain 75% of staff members on the use and benefits of the ticket system
  • TaskDevelop comprehensive, easy-to-understand training materials
  • TaskIdentify staff members not familiar with the ticket system
  • TaskSchedule and conduct training sessions regularly
  • Key ResultAchieve at least 60% user adoption rate of the ticket system within the quarter
  • TaskTrain all employees on the benefits and use of the ticket system
  • TaskImplement incentives for consistent ticket system usage
  • TaskRegularly monitor and report on user adoption rates

11OKRs to deliver an excellent product with seamless usability

  • ObjectiveDeliver an excellent product with seamless usability
  • Key ResultImprove system stability to achieve 99.99% uptime
  • TaskConstruct redundancy for critical system components
  • TaskEstablish a continuous system monitoring process
  • TaskImplement regular system maintenance and updates
  • Key ResultIncrease simulated user testing success rate to over 95%
  • TaskImprove software testing tools or environment
  • TaskImplement quality assurance strategies and improvements
  • TaskDevelop comprehensive test cases centered on user behavior
  • Key ResultReduce customer-reported issues by 30% post product launch
  • TaskImplement thorough product testing before the launch
  • TaskCreate clear, comprehensive user guides and tutorials
  • TaskEnhance the post-launch customer support system

12OKRs to increase revenue through client acquisition using technology tools

  • ObjectiveIncrease revenue through client acquisition using technology tools
  • Key ResultAchieve a customer satisfaction score of 90% through improved customer support and service
  • TaskImplement a customer feedback system to continuously gather insights and measure satisfaction
  • TaskStreamline customer support processes and reduce response time to ensure prompt resolution of issues
  • TaskRegularly analyze customer feedback data to identify trends, patterns, and areas of improvement
  • TaskProvide comprehensive training to customer support agents to enhance their communication and problem-solving skills
  • Key ResultIncrease website traffic by 20% through targeted digital marketing campaigns
  • TaskConduct thorough keyword research to identify high-traffic and relevant search terms
  • TaskUtilize targeted online ads and promotions to attract specific demographics and increase conversions
  • TaskOptimize website content and meta tags to improve search engine visibility
  • TaskCreate engaging blog posts and social media content to drive organic traffic
  • Key ResultImprove conversion rate by 15% through UX/UI optimization and A/B testing
  • TaskImplement responsive design to improve user experience across mobile and desktop devices
  • TaskRedesign landing page layout to emphasize key call-to-action elements
  • TaskConduct A/B tests for different color schemes to determine optimal visual appeal
  • TaskAnalyze user behavior and identify pain points in the current UX/UI design
  • Key ResultIncrease average transaction value by 10% through upselling and cross-selling strategies
  • TaskImplement personalized product recommendations based on customer preferences and buying history
  • TaskTrain sales team on effective upselling and cross-selling techniques
  • TaskIncrease visibility of high-margin products by promoting them at checkout or online
  • TaskOffer bundled packages at a discounted price to encourage larger purchases

13OKRs to boost invoice value for slurry pumps and spares to $800,000

  • ObjectiveBoost invoice value for slurry pumps and spares to $800,000
  • Key ResultImprove sales closure rate by 20% through targeted sales initiatives
  • TaskDevelop specific proposals tailored for each potential customer's needs
  • TaskUtilize data analytics to identify and target high conversion rate customers
  • TaskImplement a continuous training program to sharpen sales team's closing skills
  • Key ResultIncrease average order value to $4,000 by upselling related products
  • TaskTrain sales team on effective upselling techniques
  • TaskDevelop recommendations for related, higher-priced products
  • TaskImplement upselling strategies during post-sale follow-up
  • Key ResultAchieve 200 customer orders for slurry pumps and spare parts
  • TaskDevelop a detailed marketing plan targeting potential customers
  • TaskBoost online presence via SEO and social media advertising
  • TaskInitiate contact with relevant industry influencers for partnerships

Tech Support Team OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Tech Support Team OKRs in a strategy map

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Tech Support Team OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

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