11 customisable OKR examples for It And Infrastructure

What are It And Infrastructure OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It And Infrastructure to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own It And Infrastructure OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable It And Infrastructure OKRs examples

You'll find below a list of Objectives and Key Results templates for It And Infrastructure. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKR to streamline and automate IT infrastructure processes

  • ObjectiveStreamline and automate IT infrastructure processes
  • Key ResultImplement automation in 70% of server management tasks to enhance efficiency
  • TaskTrain the team on implementing automation processes
  • TaskIdentify the predominant server management tasks for automation
  • TaskResearch and select suitable automation tools
  • Key ResultDeploy desktop automation to reduce manual tasks in IT support by 50%
  • TaskPurchase and install necessary automation software
  • TaskIdentify repetitive, manual tasks in IT support for automation
  • TaskTrain IT support staff in automation usage
  • Key ResultDevelop an automated solution to resolve 60% of common network issues
  • TaskTest and implement the automation solution
  • TaskIdentify common network issues and their frequency
  • TaskDesign a prototype for automated issue resolution

2. OKR to enhance the efficiency and stability of the IT infrastructure

  • ObjectiveEnhance the efficiency and stability of the IT infrastructure
  • Key ResultImplement two additional failsafe protocols to boost data recovery speed by 15%
  • TaskDevelop and test two additional failsafe protocols
  • TaskImplement the new protocols to enhance data recovery speed
  • TaskIdentify potential areas for implementing new failsafe protocols
  • Key ResultEnsure 95% of helpdesk requests are resolved within 24 hours
  • TaskMonitor daily reports to assess resolution timelines
  • TaskImplement a high-priority response system for urgent requests
  • TaskTrain helpdesk staff in efficient problem-solving techniques
  • Key ResultReduce system downtime by 20% through proactive maintenance and upgrades
  • TaskImplement a routine schedule for proactive system maintenance
  • TaskMonitor system performance consistently for early issue detection
  • TaskPrioritize timely system upgrades and patches

3. OKR to improve the reliability and efficiency of IT Infrastructure

  • ObjectiveImprove the reliability and efficiency of IT Infrastructure
  • Key ResultDecrease system downtime by 30% through proactive maintenance and upgrades
  • TaskDevelop a regular schedule for proactive maintenance and system check-ups
  • TaskImplement latest upgrades and patches in a timely manner
  • TaskMonitor system metrics regularly to spot potential failures
  • Key ResultImprove incident response time by 20% for high-severity issues
  • TaskSimplify processes for faster issue resolution
  • TaskTrain staff on efficient incident response protocol
  • TaskImplement an alert system for high-severity issues
  • Key ResultImplement a new automation system reducing manual tasks by 25%
  • TaskTrain employees on new automation system usage
  • TaskSelect appropriate automation software or tool
  • TaskIdentify processes suitable for automation within the company

4. OKR to enhance IT infrastructure and optimize helpdesk processes for improved efficiency

  • ObjectiveEnhance IT infrastructure and optimize helpdesk processes for improved efficiency
  • Key ResultIncrease customer satisfaction rating by 15% by implementing enhanced self-service options
  • TaskMonitor customer satisfaction rating to measure the impact of enhanced self-service options
  • TaskConduct customer research to gather feedback and identify desired self-service features
  • TaskImplement new self-service features based on customer feedback and identified areas of improvement
  • TaskEvaluate current self-service options and identify potential areas of improvement
  • Key ResultAchieve at least 90% compliance with IT security protocols through regular audits and training
  • TaskConduct quarterly audits to assess compliance with IT security protocols
  • TaskAddress any identified non-compliance issues promptly and provide appropriate corrective actions
  • TaskProvide continuous monitoring and feedback to ensure adherence to IT security protocols
  • TaskDevelop and implement regular training programs to educate employees on IT security protocols
  • Key ResultReduce average resolution time by 20% through streamlined helpdesk workflows
  • TaskAnalyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
  • TaskConduct regular training sessions for helpdesk staff to improve technical skills and efficiency
  • TaskImplement automated ticket routing system to assign tickets to appropriate support agents
  • TaskDevelop standardized troubleshooting guides and knowledge base articles for common issues
  • Key ResultImprove system availability by 10% through infrastructure upgrades and proactive maintenance
  • TaskDevelop and implement a proactive maintenance plan to prevent potential system failures
  • TaskImplement necessary infrastructure upgrades based on the assessment findings
  • TaskMonitor and analyze system performance regularly to identify any potential issues in advance
  • TaskConduct a thorough infrastructure assessment to identify potential areas for upgrade

5. OKR to enhance IT stability in the DACH region through strategic global and local collaborations

  • ObjectiveEnhance IT stability in the DACH region through strategic global and local collaborations
  • Key ResultImplement 2 new IT infrastructure projects successfully with minimized downtime
  • TaskImplement projects during least busy hours to minimize disruption
  • TaskPrioritize tasks, delegate accordingly, and monitor progress regularly
  • TaskIdentify required resources and create detailed project plans for each system
  • Key ResultSecure 3 new strategic partnerships with reputable IT service providers by end of Q2
  • TaskFinalize and formalize partnership agreements
  • TaskIdentify reputable IT service providers for potential partnership
  • TaskSet up meetings to present partnership proposals
  • Key ResultAchieve a 25% reduction in IT-related complaints/issues from regional stakeholders
  • TaskImprove IT infrastructure for enhanced efficiency
  • TaskImplement advanced IT troubleshooting training for staff
  • TaskEstablish effective communication channels for IT issues

6. OKR to ensure successful integration and deployment of Productiv SaaS application

  • ObjectiveEnsure successful integration and deployment of Productiv SaaS application
  • Key ResultFully integrate Productiv SaaS with existing IT infrastructure by 100% within the defined timeline
  • TaskIdentify necessary APIs to connect Productiv SaaS to IT infrastructure
  • TaskExecute integration process following API guidelines
  • TaskMonitor and evaluate system performance post-integration
  • Key ResultTrain 90% of relevant staff in operating and maintaining Productiv SaaS effectively
  • TaskIdentify the staff who need to use Productiv SaaS
  • TaskArrange training sessions on Productiv SaaS operation
  • TaskSupervise follow-up activities for effective maintenance training
  • Key ResultIdentify and mitigate 100% of discovered shadow IT instances leveraging Productiv SaaS
  • TaskIdentify all instances of shadow IT using Productiv SaaS
  • TaskAnalyze potential security risks and impact
  • TaskImplement mitigation strategies for flagged risks

7. OKR to efficiently eliminate the existing datacenter to minimize costs

  • ObjectiveEfficiently eliminate the existing datacenter to minimize costs
  • Key ResultReduce data center infrastructure costs by 20% through efficient decommissioning
  • TaskIdentify underutilized or outdated equipment for decommissioning
  • TaskEvaluate effectiveness of current data center infrastructure
  • TaskImplement efficient decommissioning processes to reduce costs
  • Key ResultAchieve 30% cost savings by transitioning to cloud-based services
  • TaskAnalyze cost comparison between current and cloud-based services
  • TaskDevelop and implement transition plan to cloud services
  • TaskIdentify potential cloud-based service providers
  • Key ResultTrain IT team to manage new services, increasing operational efficiency by 25%
  • TaskEvaluate performance improvements post-training
  • TaskIdentify necessary training for IT team for new services
  • TaskSchedule and conduct IT training sessions

8. OKR to streamline data architecture to enhance overall efficiency and decision-making

  • ObjectiveStreamline data architecture to enhance overall efficiency and decision-making
  • Key ResultImprove data governance framework to ensure data quality and compliance
  • TaskIdentify and rectify gaps in the current data governance policies
  • TaskImplement regular compliance checks and audits for data management
  • TaskDevelop comprehensive data quality standards and measurement metrics
  • Key ResultEnhance data infrastructure scalability to support future growth and evolving needs
  • TaskImplement scalable data management solutions
  • TaskMonitor and adjust scalability strategies regularly
  • TaskEvaluate current data infrastructure strengths and limitations
  • Key ResultIncrease data integration automation to reduce manual efforts by 30%
  • TaskImplement automation software to streamline data integration
  • TaskMonitor and assess efficiency improvements post-implementation
  • TaskEvaluate existing data integration processes and identify manual efforts

9. OKR to enhance stability and resilience in Virtual Desktop Infrastructure (VDI)

  • ObjectiveEnhance stability and resilience in Virtual Desktop Infrastructure (VDI)
  • Key ResultImprove disaster recovery success rate to 95% by enhancing resiliency plans
  • TaskDevelop and implement improvements to increase plan resiliency
  • TaskRegularly test and adjust plans as necessary
  • TaskPerform a thorough assessment of current disaster recovery plans
  • Key ResultReduce average client-side VDI errors by 20% through software updates and troubleshooting guides
  • TaskTrain clients on using troubleshooting guides
  • TaskDevelop comprehensive troubleshooting guides for common errors
  • TaskImplement regular software updates on client-side VDI systems
  • Key ResultDecrease system downtime by 30% through infrastructure optimization and redundancy implementation
  • TaskConduct a comprehensive assessment of the existing infrastructure
  • TaskOptimize system operations for improved functionality
  • TaskImplement redundancy systems to assure uninterrupted operation

10. OKR to enhance the efficiency of internal team communication

  • ObjectiveEnhance the efficiency of internal team communication
  • Key ResultIncrease usage of team collaboration tools by 30%
  • TaskImplement training sessions highlighting tool benefits and functionalities
  • TaskLaunch a company-wide communication promoting tool usage
  • TaskOffer incentives for employees who regularly utilize the tools
  • Key ResultImplement weekly team catch-up meetings, achieving 90% attendance
  • TaskTrack attendance to maintain rate above 90%
  • TaskSchedule weekly meetings during common free time
  • TaskSend reminders about meetings two days prior
  • Key ResultReduce email response time by 50%
  • TaskSet dedicated times for checking and responding to emails
  • TaskPrioritize emails based on urgency and importance
  • TaskUse email templates for common responses

11. OKR to efficiently migrate services and databases to Google Cloud

  • ObjectiveEfficiently migrate services and databases to Google Cloud
  • Key ResultAchieve minimal downtime during the migration process
  • TaskConduct regular communication regarding the migration process with all relevant stakeholders
  • TaskPerform a thorough assessment of the existing infrastructure and identify potential issues
  • TaskDevelop a detailed migration plan with clear timelines and allocated resources
  • TaskImplement redundancy measures and backup systems to minimize the impact of any disruptions
  • Key ResultOptimize costs by analyzing and implementing cost-effective solutions in Google Cloud
  • TaskIdentify and eliminate any unnecessary services or resources to reduce expenses
  • TaskRegularly monitor and review cost reports and adjust strategies accordingly
  • TaskResearch and implement more cost-effective alternatives or optimized configurations for existing services
  • TaskConduct a thorough analysis of current Google Cloud services and associated costs
  • Key ResultEnsure seamless data migration from existing databases to Google Cloud
  • TaskPerform necessary data cleansing and transformation to ensure compatibility with Google Cloud
  • TaskAssess current database structure and data volume for smooth migration planning
  • TaskCreate a detailed data migration strategy outlining steps, tools, and timelines
  • TaskExecute step-by-step migration process, verifying data integrity and minimizing downtime
  • Key ResultSuccessfully migrate all services from current platform to Google Cloud

Best practices for managing your It And Infrastructure OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your It And Infrastructure OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It And Infrastructure OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

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