OKRs to increase business growth and client retention
In the swiftly changing business landscape, ensuring a company's growth and retention requires deep commitment and strategic planning. This OKR focuses on propagating the enlargement of our enterprise, and ensure that we foster an environment conducive for maintaining the loyalty of our customers, employees, and stakeholders. We will work to amplify our reach, innovate our offerings, create robust customer experiences, and build an engaging company culture which will all contribute to retaining business longevity.
Increase business growth and client retention
Increase quarterly revenue by 20% through cross-selling and up-selling strategies
Monitor and optimize sales data weekly
Develop and implement targeted marketing campaigns
Train staff in effective cross-selling and up-selling techniques
Boost customer base by 15% through intensive marketing and customer referral program
Launch a lucrative customer referral program
Develop and implement an intensive marketing strategy
Regularly track and measure customer growth
Achieve a 90% customer retention rate by optimizing customer service and support
Set up a customer loyalty rewards program
Organize regular training for customer service staff
Implement a multi-channel customer support system