A starting point for clearer priorities and measurable progress. Make the targets your own.
Achieve a 15% increase in revenue from cross-selling
Conduct at least 3 effective cross-selling presentations per month
Achieve a 10% increase in revenue from upselling
Secure repeat business from 80% of existing clients
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Customer success & support OKR example
Suggested timeframe: Set with your team
1 objective · 4 key results
Example targets. Adapt to your baseline before you start.---
title: Grow revenue from existing accounts through upselling and cross-selling initiatives
objectives:
- title: Increase revenue from existing accounts through upselling and cross-selling
outcomes:
- title: Achieve a 15% increase in revenue from cross-selling
from: 0.0
to: 100.0
score_format: _number_%
initiatives: []
- title: Conduct at least 3 effective cross-selling presentations per month
from: 0.0
to: 100.0
score_format: _number_%
initiatives: []
- title: Achieve a 10% increase in revenue from upselling
from: 0.0
to: 100.0
score_format: _number_%
initiatives: []
- title: Secure repeat business from 80% of existing clients
from: 0.0
to: 100.0
score_format: _number_%
initiatives: []
Amplify revenue growth and enhance company profitability
Achieve a 2.4X boost in revenue growth for the year
Accelerate revenue growth in the APAC region