6 customisable OKR examples for Service Innovation
What are Service Innovation OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Innovation. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Service Innovation OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable Service Innovation OKRs examples
You'll find below a list of Objectives and Key Results templates for Service Innovation. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance service efficiency and transformation via innovation and benchmarking
Enhance service efficiency and transformation via innovation and benchmarking
Benchmark our services against 3 industry-leading competitors to identify improvement opportunities
Identify 3 industry-leading competitors relevant to our services
Analyze and benchmark our services against these competitors
Identify and document possible improvement opportunities
Increase service process efficiency by 25% through the use of lean techniques
Monitor, review and adjust new processes regularly
Analyze and eliminate inefficiencies in current processes
Implement lean techniques training for service process teams
Implement 2 new innovative solutions that transform our services and add value
Research and identify two innovative solutions for services
Evaluate and measure added value post-implementation
Develop implementation plans for chosen innovations
2. OKRs to enhance service delivery through innovation and benchmarking
Enhance service delivery through innovation and benchmarking
Create and implement 2 innovative solutions to transform existing services
Develop prototypes of the 2 selected solutions
Implement and test these innovative solutions in live services
Brainstorm new, innovative ways to enhance current services
Benchmark against 5 industry leaders to identify and implement best practices
Analyze their best practices and methodologies
Identify top 5 industry leaders for benchmark comparison
Incorporate identified best practices into our operations
Increase service delivery efficiency by 30% using new technological advancements
Investigate latest technology advancements in service delivery
Monitor and evaluate tech system effectiveness regularly
Implement new tech systems to streamline service processes
3. OKRs to accelerate service transformation through innovation and benchmarking
Accelerate service transformation through innovation and benchmarking
Achieve a 15% reduction in service processing time via technological enhancements
Train staff to effectively utilize technology for efficiency
Implement automation software for routine service tasks
Upgrade outdated processing systems with faster technology
Implement three benchmarked best practices in service delivery
Analyze their best service delivery practices thoroughly
Incorporate these strategies into our existing service delivery model
Identify top-performing companies in service delivery for benchmarking
Increase operational efficiency by 25% through process innovation
Review and streamline current operational processes
Implement new technologies to automate routine tasks
Invest in staff process innovation training
4. OKRs to enhance provision of advisory services
Enhance provision of advisory services
Attain 25% more client engagements for advisory services by quarter end
Offer discounted packages for new clients
Conduct webinars to showcase expertise
Implement aggressive marketing strategies for advisory services
Offer 3 new advisory services that cater to specific client needs
Implement and market new advisory services
Research current client's needs to identify gaps in advisory services
Develop three new advisory service proposals
Improve client satisfaction rate by 15% through superior advisory service
Further customize advisory approaches for individual clients
Implement ongoing customer service training for advisory staff
Routinely solicit client feedback on advisory services
5. OKRs to enhance customer satisfaction and drive innovation in sales operations
Enhance customer satisfaction and drive innovation in sales operations
Launch 2 innovative sales strategies that increase sales by at least 15%
Implement and track these sales strategies
Develop two innovative, targeted sales strategies
Adjust strategies as needed to ensure 15% sales increase
Improve customer satisfaction scores by 20% through enhanced customer service
Develop a consistent, efficient customer feedback system
Implement comprehensive training for customer service representatives
Promote quick and effective problem resolution
Implement 1 new technological solution to streamline sales operations and processes
Implement selected technological solution effectively
Research and evaluate potential IT solutions for identified issues
Identify inefficiencies in current sales operations and processes
6. OKRs to position X as an integral part of the innovation ecosystem
Position X as an integral part of the innovation ecosystem
Increase brand awareness and reputation by 10% as measured by NPS and engagement metrics
Improve customer service to elevate customer experiences and satisfaction
Collaborate with influencers within the industry to promote the brand
Develop and implement a targeted social media advertising campaign
Secure 5 strategic partnerships with ecosystem influencers by the quarter's end
Develop tailored partnership proposals for each influencer
Identify key influencers in our industry's ecosystem
Initiate discussions and secure agreements
Demonstrate X's value via 3 high-impact projects successfully launched and executed
Service Innovation OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Service Innovation OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Service Innovation OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to improve OKR implementation and effectiveness
OKRs to streamline and Automate UPI Backend Operations
OKRs to implement and maintain SOCII compliance measures
OKRs to boost our presence in significant media outlets
OKRs to improve team productivity and efficiency
OKRs to enhance instructional strategies for better student comprehension
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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