3 customisable OKR examples for Service Processes

What are Service Processes OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Processes. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Service Processes OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Use our free OKR generator
Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator

Our customisable Service Processes OKRs examples

We've added many examples of Service Processes Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

1. OKRs to enhance customer advocacy throughout our service processes

Enhance customer advocacy throughout our service processes
Reduce customer complaints by 30% through improved service delivery
Establish a proactive feedback system for customers
Implement ongoing customer service training for all staff
Regularly review and update service delivery protocols
Increase Net Promoter Score (NPS) by 25% initiating customer-first policies
Offer consistent, high-quality customer support and after-sales service
Train staff on proactive customer experience strategies and techniques
Implement customer feedback mechanisms for improved service provision
Increase customer retention rate by 20% with personalized follow-ups
Train staff in personalised customer service techniques
Implement customer tracking software for personalized follow-up
Create an effective customer feedback system

customer-advocacy service-processes service-delivery-manager customer-advocacy-manager customer-service-team quality-assurance-team

Implement this OKR

2. OKRs to establish distinct service processes for every client

Establish distinct service processes for every client
Implement client-specific service processes for 50% of clients in portfolio
Identify 50% of clients needing specific service processes
Train the team to implement these custom service processes
Develop customized service processes for these identified clients
Track success of individualized processes with 85% client satisfaction reported
Implement a client feedback survey after each completed process
Making necessary adjustments based on feedback results
Analyze data to identify areas of dissatisfaction
Develop bespoke service process templates for 70% of clients by the quarter-end
Implement these templates within client workflows
Design custom service process templates
Identify 70% of clients needing bespoke service processes

customization client-satisfaction process-designer customer-service-manager process-design-team customer-support-team

Implement this OKR

3. OKRs to enhance quality assurance in delivery processes

Enhance quality assurance in delivery processes
Achieve 98% customer satisfaction rate in delivery related services
Implement stringent quality control in all delivery processes
Actively seek and promptly address customer feedback
Enhance customer service training for delivery personnel
Reduce delivery error rate by 25%
Regularly review and optimize delivery routes
Implement comprehensive training for all delivery personnel
Invest in improved delivery tracking software
Implement a new quality control tool with 100% team adoption
Train all team members on the new quality control tool
Research and select a quality control tool suitable for team needs
Monitor usage to ensure 100% adoption and address any issues

quality-assurance delivery-processes quality-control-analyst delivery-personnel delivery-team customer-service-team

Implement this OKR

Service Processes OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Service Processes OKRs in a strategy map

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Service Processes OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

To learn: What is the meaning of OKRs
Blog posts: ODT Blog
Success metrics: KPIs examples

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