OKR template to improve internal stakeholder usability of new ERP system
The main objective of the OKR is to enhance the usability of a new ERP system for internal stakeholders. This entails the implementation of initiatives that increase stakeholder competency through personalized ERP training courses, ultimately aiming for 100% increase in proficiency.
In order to lower complaint tickets related to ERP use by 30%, quicker tech support response times for ERP issues will be provided. Along with this, the user interface of the ERP system will be improved and regular training sessions for all users will be conducted.
Another goal is to implement suggestions from stakeholders for improvements in the ERP system, with an aim to achieve 80% positive feedback. Although specific initiatives for this goal are not listed in the OKR, they will likely involve collecting and analyzing stakeholder feedback, then applying recommended changes.
This OKR implies an essential effort towards making the new ERP system more user-friendly and efficient for internal stakeholders. Key success metrics include increased stakeholder proficiency, decreased complaint tickets, and positive feedback on implemented improvements.
In order to lower complaint tickets related to ERP use by 30%, quicker tech support response times for ERP issues will be provided. Along with this, the user interface of the ERP system will be improved and regular training sessions for all users will be conducted.
Another goal is to implement suggestions from stakeholders for improvements in the ERP system, with an aim to achieve 80% positive feedback. Although specific initiatives for this goal are not listed in the OKR, they will likely involve collecting and analyzing stakeholder feedback, then applying recommended changes.
This OKR implies an essential effort towards making the new ERP system more user-friendly and efficient for internal stakeholders. Key success metrics include increased stakeholder proficiency, decreased complaint tickets, and positive feedback on implemented improvements.
Improve internal stakeholder usability of new ERP system
Increase stakeholder proficiency through tailored ERP training sessions
Identify stakeholder's proficiency level and specific training requirements- Implement and monitor these tailored ERP training sessions
- Develop customized training sessions based on identified requirements
- Reduce complaint tickets related to ERP usage by 30%
- Deploy quicker tech support turnaround for ERP issues
- Improve ERP system's user interface for easier use
- Implement regular ERP training sessions for all users
- Implement stakeholder suggested ERP system improvements and achieve 80% positive feedback
