4 customisable OKR examples for Patient Satisfaction

What are Patient Satisfaction OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

To aid you in setting your goals, we have compiled a collection of OKR examples customized for Patient Satisfaction. Take a look at the templates below for inspiration and guidance.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Patient Satisfaction OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Our customisable Patient Satisfaction OKRs examples

You will find in the next section many different Patient Satisfaction Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1. OKRs to develop effective patient re-engagement strategy for the clinic

Develop effective patient re-engagement strategy for the clinic
Increase patient return rate by 15% through personalized follow-up activities
Implement a patient satisfaction feedback system
Develop a personalized post-appointment communication system
Create customized patient health education materials
Measure patient satisfaction and achieve an improvement of 10% in feedback scores
Implement a structured patient satisfaction survey system
Enforce customer service training for staff
Evaluate and adjust survey feedback regularly
Design a communication program targeting 20% of lost patients by end of quarter
Launch program, monitor responses, and adjust strategy accordingly
Develop engaging outreach material with follow-up plans
Identify specific lost patients for targeted communication

Implement this OKR

2. OKRs to improve efficacy and quality of nurse case management

Improve efficacy and quality of nurse case management
Achieve 15% increase in satisfaction rates from patient feedback surveys
Implement staff training on communication and patient engagement skills
Regularly monitor patient feedback and make necessary adjustments
Enhance the patient’s experience and care services
Implement 2 new tracking protocols for patient case progression by end of quarter
Develop detailed implementation plans for selected protocols
Identify and research two new tracking protocols for patient case progression
Train staff on new protocols and put into practice
Successfully complete 100% of case management documentation with zero errors
Review all documentation guidelines and requirements regularly
Use digital tools for quicker, more accurate documentation
Prioritize error checking and proofreading all documents

patient-satisfaction case-management-documentation nurse-manager case-management-nurse nursing-team patient-care-management-team

Implement this OKR

3. OKRs to create a more welcoming and comfortable clinic waiting area

Create a more welcoming and comfortable clinic waiting area
Decrease patient complaints related to waiting area atmosphere by 15%
Implement regular professional cleaning of the waiting area
Introduce calming elements like soothing music or artwork
Improve lighting and seating arrangements in the space
Implement at least 2 new comfortable and visually appealing furniture pieces
Research online stores for aesthetically pleasing furniture
Measure room dimensions to ensure fit
Purchase and install selected furniture pieces
Increase patient satisfaction survey scores related to waiting area by 20%
Provide free Wi-Fi and entertainment options
Implement clear, frequent communication about wait times
Enhance waiting area comfort with upgraded seating and lighting

patient-satisfaction waiting-area clinic-administrator interior-designer facilities-management customer-service

Implement this OKR

4. OKRs to enhance health outcomes for all patients

Enhance health outcomes for all patients
Increase patient satisfaction scores by 15% via enhanced care quality
Review and enhance current patient feedback system
Cultivate a more patient-centric environment in the facility
Implement comprehensive training programs for improved patient care standards
Reduce hospital readmission rates by 20% through improved discharge planning
Increase post-discharge home care and follow-up visits
Improve coordination among hospital, primary care, and community services
Implement a comprehensive patient education program before discharge
Achieve a 10% reduction in treatment-related complications through preventive care measures
Implement rigorous and standardized preventive care protocols
Monitor and evaluate treatment outcomes regularly
Regularly train staff on preventive care measures

patient-satisfaction preventive-care healthcare-administrator primary-healthcare-provider discharge-planning-team patient-care-team

Implement this OKR

Patient Satisfaction OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Patient Satisfaction OKRs in a strategy map

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Patient Satisfaction OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

To learn: What is the meaning of OKRs
Blog posts: ODT Blog
Success metrics: KPIs examples

What's next? Try Tability's goal-setting AI

You can create an iterate on your OKRs using Tability's unique goal-setting AI.

Watch the demo below, then hop on the platform for a free trial.

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