15 OKR examples for Retention

What are Retention OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Retention to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Retention OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our Retention OKRs examples

You'll find below a list of Objectives and Key Results templates for Retention. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to boost client engagement and improve retention rates

  • ObjectiveBoost client engagement and improve retention rates
  • Key ResultEnhance engagement on client quarterly webinars by 30% through targeted content
  • TaskDevelop relatable, industry-specific content for webinar presentations
  • TaskPersonalize webinar invites to boost attendee interest
  • TaskOptimize webinar time based on client availability and preference
  • Key ResultDecrease client churn rate by 10% via improving customer service response time
  • TaskTrain customer service reps for quicker query resolution
  • TaskMonitor and optimize current support response times
  • TaskImplement real-time chat for immediate customer support interactions
  • Key ResultIncrease monthly product usage by 15% by implementing personalisation in user journey
  • TaskImplement personalisation features into the user journey
  • TaskMonitor and analyze user engagement data regularly
  • TaskRun marketing campaigns promoting new personalized features

OKRs to enhance platform usability for heightened customer satisfaction and retention

  • ObjectiveEnhance platform usability for heightened customer satisfaction and retention
  • Key ResultIncrease the average customer retention rate by 15%
  • TaskUse personalized email marketing strategies
  • TaskImplement a customer loyalty rewards program
  • TaskEnhance customer service training
  • Key ResultIncrease the customer satisfaction score by 25% as measured by client surveys
  • TaskRegularly analyze and take action on survey results
  • TaskImplement a customer feedback system for improvements
  • TaskTrain staff in customer service and product knowledge
  • Key ResultAchieve a 20% reduction in customer complaints about platform usability
  • TaskProvide user-friendly guides or tutorials
  • TaskImplement adjustments based on feedback
  • TaskConduct usability tests to identify problem areas

OKRs to boost asset retention and expansion in vital segments

  • ObjectiveBoost asset retention and expansion in vital segments
  • Key ResultReduce asset attrition in key segments by 5%
  • TaskDevelop targeted retention strategies for these identified segments
  • TaskIdentify key segments with highest asset attrition rates
  • TaskImplement regular monitoring and adjust strategies as necessary
  • Key ResultIncrease asset retention rate in key segments by 15%
  • TaskIdentify key segments with lower retention rates
  • TaskDevelop tailored marketing strategies for these segments
  • TaskImplement customer loyalty programs for these key areas
  • Key ResultAccelerate expansion rate within targeted segments by 10%
  • TaskIdentify high-growth potential segments within the targeted areas
  • TaskImplement sales incentives to boost segment-specific sales
  • TaskDevelop a tailored marketing strategy for each segment

OKRs to improve user retention rate and reduce churn

  • ObjectiveIncrease user loyalty and reduce attrition
  • Key ResultIncrease overall retention rate by X%
  • Key ResultIncrease average session duration by X%
  • Key ResultDecrease new user churn rate by X%
  • Key ResultIncrease repeat purchase rate by X%

OKRs to increase business growth and client retention

  • ObjectiveIncrease business growth and client retention
  • Key ResultIncrease quarterly revenue by 20% through cross-selling and up-selling strategies
  • TaskMonitor and optimize sales data weekly
  • TaskDevelop and implement targeted marketing campaigns
  • TaskTrain staff in effective cross-selling and up-selling techniques
  • Key ResultBoost customer base by 15% through intensive marketing and customer referral program
  • TaskLaunch a lucrative customer referral program
  • TaskDevelop and implement an intensive marketing strategy
  • TaskRegularly track and measure customer growth
  • Key ResultAchieve a 90% customer retention rate by optimizing customer service and support
  • TaskSet up a customer loyalty rewards program
  • TaskOrganize regular training for customer service staff
  • TaskImplement a multi-channel customer support system

OKRs to improve customer retention rate by implementing a loyalty program

  • ObjectiveIncrease customer loyalty
  • Key ResultCollect customer feedback and iterate program based on results
  • Key ResultLaunch a loyalty program within 2 weeks
  • Key ResultIncrease customer retention rate by 20% within the first month
  • Key ResultIncrease repeat purchases by 15% within the first quarter

OKRs to get better user retention

  • ObjectiveIncrease customer retention
  • Key ResultIncrease customer satisfaction score by 20%
  • TaskDevelop a customer satisfaction survey
  • TaskImplement customer service training for employees
  • TaskAnalyze customer feedback to identify areas of improvement
  • Key ResultIncrease customer retention rate by 30%
  • TaskImplement a loyalty program
  • TaskTrack customer feedback and identify areas for improvement
  • TaskOffer discounts and incentives to retain customers
  • TaskMonitor customer churn rate and take corrective action
  • Key ResultIncrease weekly active users from 100 to 150/week
  • TaskImplement changes to increase user retention.
  • TaskDevelop strategies to encourage more user engagement.
  • TaskAnalyze user behavior to identify areas of improvement.
  • TaskMonitor user activity and adjust strategies accordingly.

OKRs to enhance talent retention strategies

  • ObjectiveEnhance talent retention strategies
  • Key ResultImplement training programs to improve skills of at least 75% of the employees
  • TaskImplement and monitor said training programs
  • TaskDevelop appropriate training programs in those areas
  • TaskIdentify areas of skill deficiency among employees
  • Key ResultIncrease employee engagement scores by 15% through enhanced communication strategies
  • TaskIntroduce an open-door policy for improved cross-level communication
  • TaskConduct regular, structured feedback sessions to address employee concerns
  • TaskImplement weekly team meetings to discuss objectives and progress
  • Key ResultReduce staff turnover by 10% by implementing a comprehensive employee satisfaction program
  • TaskImplement feedback from satisfaction surveys
  • TaskDevelop an employee satisfaction program
  • TaskConduct regular employee satisfaction surveys

OKRs to increase client retention for enhanced repeat business

  • ObjectiveIncrease client retention for enhanced repeat business
  • Key ResultExecute 3 upselling campaigns leading to a $70,000 increase in sales revenue
  • TaskDevelop promotional materials for each campaign
  • TaskIdentify products for upselling with high profit margins
  • TaskTrain sales team on upselling techniques
  • Key ResultImplement a customer loyalty program that results in at least 20 returning customers
  • TaskMonitor and analyze customer participation and response
  • TaskPromote the loyalty program through various channels
  • TaskDevelop a comprehensive, rewarding customer loyalty program
  • Key ResultAchieve a 10% uplift in customer satisfaction scores through improved service delivery
  • TaskImplement a robust real-time feedback system for service improvement
  • TaskTrain all customer service staff on empathy and active listening
  • TaskRegularly monitor and address customer complaints promptly

OKRs to bolster customer loyalty and retention

  • ObjectiveBolster customer loyalty and retention
  • Key ResultDecrease customer churn rate by 15%
  • TaskIncrease customer service quality and response time
  • TaskImplement loyalty programs and customer retention initiatives
  • TaskRegularly assess and improve product or service quality
  • Key ResultImprove customer satisfaction score by 10 points
  • Key ResultImplement an effective loyalty program for 30% of repeat customers
  • TaskLaunch loyalty program through marketing and customer outreach
  • TaskDesign loyalty rewards based on customer purchasing patterns
  • TaskIdentify most frequently purchased products by repeat customers

OKRs to enhance account growth and customer retention

  • ObjectiveEnhance account growth and customer retention
  • Key ResultIncrease customer base by 20% by introducing two new promotion strategies
  • TaskDevelop, and finalize plans for two strategic promotions
  • TaskTrack and analyze the promotion's response rates
  • TaskImplement the promotions across all pertinent channels
  • Key ResultInvigorate account activity by 15% through the implementation of new user engagement tactics
  • TaskDevelop new features to enhance user engagement on platform
  • TaskInitiate user-focused campaigns promoting platform usage
  • TaskImplement a reward system to stimulate account activity
  • Key ResultAchieve a 10% reduction in customer churn through improved product offerings
  • TaskAnalyze customer feedback to identify issues with current offerings
  • TaskDevelop improved, competitive product or service features
  • TaskImplement targeted marketing campaign for revamped offerings

OKRs to improve Employee Retention

  • ObjectiveImprove Employee Retention
  • Key ResultImplement a professional development program and have 80% of employees participate
  • TaskDesign and deliver engaging training sessions that align with employees' needs and goals
  • TaskEstablish a tracking system to monitor employees' participation and measure the program's effectiveness
  • TaskConduct a needs assessment to identify specific professional development opportunities
  • TaskCreate a structured mentorship program to support employees' professional growth and knowledge sharing
  • Key ResultConduct exit interviews with departing employees and identify recurring themes for improvement
  • TaskAsk open-ended questions to gather feedback on employee experience
  • TaskAnalyze data from exit interviews to identify common areas for improvement
  • TaskImplement strategies to address recurring themes and enhance employee satisfaction
  • TaskSchedule exit interviews for departing employees
  • Key ResultReduce voluntary employee turnover rate by 10% compared to the previous quarter
  • Key ResultIncrease employee satisfaction score by 15% through quarterly surveys
  • TaskAnalyze survey results to identify areas of improvement and develop action plans
  • TaskCommunicate survey findings and action plans to employees to ensure transparency
  • TaskImplement an anonymous and confidential survey to gather employee feedback
  • TaskRegularly track and evaluate progress towards the goal and adjust strategies accordingly

OKRs to increase client satisfaction for better retention rate

  • ObjectiveIncrease client satisfaction for better retention rate
  • Key ResultImprove product quality to bring customer complaints down by 5%
  • TaskIncorporate customer feedback to rectify recurring issues
  • TaskInitiate robust product testing protocols to identify flaws
  • TaskEnhance quality control measures during production
  • Key ResultImplement a feedback mechanism to address at least 80% customer concerns
  • TaskTrain personnel on handling customer feedback
  • TaskDevelop a customer feedback form addressing common issues
  • TaskImplement feedback form into customer service procedures
  • Key ResultIncrease engagement efforts to achieve a 10% lift in customer interaction
  • TaskDevelop and promote new, engaging loyalty programs
  • TaskEnhance the mobile app for customer-friendly usage and interaction
  • TaskImplement a personalized email campaign targeting existing customers

OKRs to reduce turnover rate through retention strategies

  • ObjectiveIncrease employee retention rate
  • Key ResultImplement a mentorship program for new employees
  • Key ResultHost monthly employee appreciation events
  • Key ResultConduct exit interviews and analyze feedback to improve retention efforts
  • Key ResultDevelop a career growth plan for each employee

OKRs to decrease direct funded vacancies under 2% of labor force

  • ObjectiveDecrease direct funded vacancies under 2% of labor force
  • Key ResultImplement a robust recruitment strategy that fills 70% of open positions
  • TaskIdentify key roles and skills needed for vacant positions
  • TaskEmploy diverse sourcing methods to attract potential candidates
  • TaskUtilize algorithm-based programs for efficient talent acquisition
  • Key ResultIncrease internal promotion processes by 30% to reduce vacancies
  • TaskAnalyze current promotion trends to identify potential improvements
  • TaskDevelop a skill-upgrading program for current employees
  • TaskImplement and monitor promotion performance scoring system
  • Key ResultLower employee attrition rate to 4% through enhancing retention programs
  • TaskImplement a comprehensive employee mentorship program
  • TaskCreate additional opportunities for career advancement
  • TaskEnhance benefits packages to increase employee satisfaction

Best practices for managing your Retention OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide ๐Ÿ‘‡

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile โ€“ย otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your Retention OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Retention OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI โ€“ and keep yourself accountable ๐Ÿ‘€

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