23 OKR examples for Retention

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Retention to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read more about the OKR meaning online.

Best practices for OKR

Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Building your own OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator

How to track OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework.

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.

We recommend Tability for an easy way to set and track OKRs with your team.

Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.

Retention OKRs templates

You'll find below a list of Objectives and Key Results for Retention.

OKRs to enhance platform usability for heightened customer satisfaction and retention

  • ObjectiveEnhance platform usability for heightened customer satisfaction and retention
  • Key ResultIncrease the average customer retention rate by 15%
  • TaskUse personalized email marketing strategies
  • TaskImplement a customer loyalty rewards program
  • TaskEnhance customer service training
  • Key ResultIncrease the customer satisfaction score by 25% as measured by client surveys
  • TaskRegularly analyze and take action on survey results
  • TaskImplement a customer feedback system for improvements
  • TaskTrain staff in customer service and product knowledge
  • Key ResultAchieve a 20% reduction in customer complaints about platform usability
  • TaskProvide user-friendly guides or tutorials
  • TaskImplement adjustments based on feedback
  • TaskConduct usability tests to identify problem areas
Turn OKRs into a Strategy Map

OKRs to improve user retention rate and reduce churn

  • ObjectiveIncrease user loyalty and reduce attrition
  • Key ResultIncrease overall retention rate by X%
  • Key ResultIncrease average session duration by X%
  • Key ResultDecrease new user churn rate by X%
  • Key ResultIncrease repeat purchase rate by X%

OKRs to increase business growth and client retention

  • ObjectiveIncrease business growth and client retention
  • Key ResultIncrease quarterly revenue by 20% through cross-selling and up-selling strategies
  • TaskMonitor and optimize sales data weekly
  • TaskDevelop and implement targeted marketing campaigns
  • TaskTrain staff in effective cross-selling and up-selling techniques
  • Key ResultBoost customer base by 15% through intensive marketing and customer referral program
  • TaskLaunch a lucrative customer referral program
  • TaskDevelop and implement an intensive marketing strategy
  • TaskRegularly track and measure customer growth
  • Key ResultAchieve a 90% customer retention rate by optimizing customer service and support
  • TaskSet up a customer loyalty rewards program
  • TaskOrganize regular training for customer service staff
  • TaskImplement a multi-channel customer support system

OKRs to improve customer retention rate by implementing a loyalty program

  • ObjectiveIncrease customer loyalty
  • Key ResultCollect customer feedback and iterate program based on results
  • Key ResultLaunch a loyalty program within 2 weeks
  • Key ResultIncrease customer retention rate by 20% within the first month
  • Key ResultIncrease repeat purchases by 15% within the first quarter

OKRs to get better user retention

  • ObjectiveIncrease customer retention
  • Key ResultIncrease customer satisfaction score by 20%
  • TaskDevelop a customer satisfaction survey
  • TaskImplement customer service training for employees
  • TaskAnalyze customer feedback to identify areas of improvement
  • Key ResultIncrease customer retention rate by 30%
  • TaskImplement a loyalty program
  • TaskTrack customer feedback and identify areas for improvement
  • TaskOffer discounts and incentives to retain customers
  • TaskMonitor customer churn rate and take corrective action
  • Key ResultIncrease weekly active users from 100 to 150/week
  • TaskImplement changes to increase user retention.
  • TaskDevelop strategies to encourage more user engagement.
  • TaskAnalyze user behavior to identify areas of improvement.
  • TaskMonitor user activity and adjust strategies accordingly.

OKRs to increase client retention for enhanced repeat business

  • ObjectiveIncrease client retention for enhanced repeat business
  • Key ResultExecute 3 upselling campaigns leading to a $70,000 increase in sales revenue
  • TaskDevelop promotional materials for each campaign
  • TaskIdentify products for upselling with high profit margins
  • TaskTrain sales team on upselling techniques
  • Key ResultImplement a customer loyalty program that results in at least 20 returning customers
  • TaskMonitor and analyze customer participation and response
  • TaskPromote the loyalty program through various channels
  • TaskDevelop a comprehensive, rewarding customer loyalty program
  • Key ResultAchieve a 10% uplift in customer satisfaction scores through improved service delivery
  • TaskImplement a robust real-time feedback system for service improvement
  • TaskTrain all customer service staff on empathy and active listening
  • TaskRegularly monitor and address customer complaints promptly

OKRs to bolster customer loyalty and retention

  • ObjectiveBolster customer loyalty and retention
  • Key ResultDecrease customer churn rate by 15%
  • TaskIncrease customer service quality and response time
  • TaskImplement loyalty programs and customer retention initiatives
  • TaskRegularly assess and improve product or service quality
  • Key ResultImprove customer satisfaction score by 10 points
  • Key ResultImplement an effective loyalty program for 30% of repeat customers
  • TaskLaunch loyalty program through marketing and customer outreach
  • TaskDesign loyalty rewards based on customer purchasing patterns
  • TaskIdentify most frequently purchased products by repeat customers

OKRs to enhance account growth and customer retention

  • ObjectiveEnhance account growth and customer retention
  • Key ResultIncrease customer base by 20% by introducing two new promotion strategies
  • TaskDevelop, and finalize plans for two strategic promotions
  • TaskTrack and analyze the promotion's response rates
  • TaskImplement the promotions across all pertinent channels
  • Key ResultInvigorate account activity by 15% through the implementation of new user engagement tactics
  • TaskDevelop new features to enhance user engagement on platform
  • TaskInitiate user-focused campaigns promoting platform usage
  • TaskImplement a reward system to stimulate account activity
  • Key ResultAchieve a 10% reduction in customer churn through improved product offerings
  • TaskAnalyze customer feedback to identify issues with current offerings
  • TaskDevelop improved, competitive product or service features
  • TaskImplement targeted marketing campaign for revamped offerings

OKRs to improve Employee Retention

  • ObjectiveImprove Employee Retention
  • Key ResultImplement a professional development program and have 80% of employees participate
  • TaskDesign and deliver engaging training sessions that align with employees' needs and goals
  • TaskEstablish a tracking system to monitor employees' participation and measure the program's effectiveness
  • TaskConduct a needs assessment to identify specific professional development opportunities
  • TaskCreate a structured mentorship program to support employees' professional growth and knowledge sharing
  • Key ResultConduct exit interviews with departing employees and identify recurring themes for improvement
  • TaskAsk open-ended questions to gather feedback on employee experience
  • TaskAnalyze data from exit interviews to identify common areas for improvement
  • TaskImplement strategies to address recurring themes and enhance employee satisfaction
  • TaskSchedule exit interviews for departing employees
  • Key ResultReduce voluntary employee turnover rate by 10% compared to the previous quarter
  • Key ResultIncrease employee satisfaction score by 15% through quarterly surveys
  • TaskAnalyze survey results to identify areas of improvement and develop action plans
  • TaskCommunicate survey findings and action plans to employees to ensure transparency
  • TaskImplement an anonymous and confidential survey to gather employee feedback
  • TaskRegularly track and evaluate progress towards the goal and adjust strategies accordingly

OKRs to reduce turnover rate through retention strategies

  • ObjectiveIncrease employee retention rate
  • Key ResultImplement a mentorship program for new employees
  • Key ResultHost monthly employee appreciation events
  • Key ResultConduct exit interviews and analyze feedback to improve retention efforts
  • Key ResultDevelop a career growth plan for each employee

OKRs to boost talent retention

  • ObjectiveIncrease Employee Retention
  • Key ResultCreate an employee recognition program
  • TaskSelect a method of recognizing employees who meet the criteria.
  • TaskSet goals and criteria for employee recognition.
  • TaskIdentify a reward system for employees who meet the criteria.
  • TaskCreate a system for tracking employee recognition.
  • Key ResultIncrease employee retention rate by 15%
  • TaskCreate an engaging work environment.
  • TaskDevelop a competitive benefits package.
  • TaskEstablish a career growth plan.
  • TaskImplement regular performance reviews.
  • Key ResultIncrease employee satisfaction ratings by 25%
  • TaskCreate a list of actionable items to improve employee satisfaction.
  • TaskMonitor employee satisfaction ratings and make adjustments as needed.
  • TaskSurvey employees to gain insight into their satisfaction levels.
  • TaskImplement a system to track employee satisfaction ratings.

OKRs to boost customer acquisition rates significantly

  • ObjectiveBoost customer acquisition rates significantly
  • Key ResultConvert 5% of website visitors into customers using a refined sales funnel
  • TaskImplement a follow-up email campaign for site visitors
  • TaskImprove website navigation for easy access to product pages
  • TaskOptimize site content for stronger calls to action
  • Key ResultIncrease website traffic by 30% through improved SEO and online advertising
  • TaskAnalyze results regularly, adjust strategies accordingly
  • TaskImplement SEO strategies, focusing on keywords and website optimization
  • TaskInvest in online ads targeting your audience demographic
  • Key ResultDecrease customer churn rate by 10% through enhanced customer retention initiatives
  • TaskDevelop personalized promotional offers for loyal customers
  • TaskEnhance customer service training to improve customer satisfaction
  • TaskImplement a feedback system to understand customer's needs better

OKRs to improve sales performance across all product lines

  • ObjectiveImprove sales performance across all product lines
  • Key ResultRaise customer retention rate by 15%
  • TaskImprove customer support and response time
  • TaskImplement loyalty programs and reward frequent customers
  • TaskCollect feedback to understand and solve customer problems
  • Key ResultAchieve a 25% increase in overall unit sales
  • TaskEnhance distribution channels to broaden product accessibility
  • TaskImplement a marketing campaign to raise product awareness and demand
  • TaskOffer customer incentives like discounts or loyalty programs
  • Key ResultBoost the average purchase value by 10% per customer
  • TaskIntroduce premium versions or add-ons of popular products
  • TaskImplement strategic up-selling and cross-selling techniques
  • TaskOffer discounts or incentives for bulk purchases

OKRs to drive a significant increase in sales performance

  • ObjectiveDrive a significant increase in sales performance
  • Key ResultImprove sales conversion rate by 10% through enhanced sales training
  • TaskDevelop comprehensive, role-specific sales training programs
  • TaskMeasure and evaluate training impact on sales conversion
  • TaskImplement regular practical sales simulations
  • Key ResultBoost marketing campaign effectiveness by 15% to attract more potential customers
  • TaskIncrease investments in high-performing advertisements and audience channels
  • TaskImplement A/B testing strategies to optimize ad content and placements
  • TaskAnalyze current campaigns to identify shortcomings and areas for improvement
  • Key ResultIncrement customer retention rate by 8% by optimizing customer service processes
  • TaskRegularly train staff in customer service skills
  • TaskImplement a robust customer loyalty program
  • TaskImprove response time to customer inquiries and complaints

OKRs to reduce customer churn by 5%

  • ObjectiveReduce customer churn by 5%
  • Key ResultIncrease customer retention rate by 2% through enhanced engagement strategies
  • TaskCreate a loyalty program to reward and incentivize customer loyalty
  • TaskEnhance customer support channels by implementing live chat and reducing response times
  • TaskConduct regular customer surveys to gather feedback and identify areas for improvement
  • TaskImplement personalized email marketing campaigns to provide tailored content and offers
  • Key ResultImprove customer satisfaction score by 10 points through personalized support and proactive communication
  • TaskConduct regular customer surveys to gain insights and address concerns promptly
  • TaskDevelop a communication plan to proactively update customers about product developments
  • TaskAssign dedicated customer support representatives to provide personalized assistance
  • TaskImplement a CRM system to track and analyze customer data accurately
  • Key ResultIncrease the number of customers actively using premium features by 15% through targeted promotions
  • TaskMonitor customer engagement and analyze the results to continuously improve targeted promotions
  • TaskAnalyze customer data to identify preferences for targeted promotions
  • TaskImplement A/B testing to optimize the effectiveness of targeted promotions
  • TaskCreate personalized and compelling promotional campaigns to showcase the value of premium features
  • Key ResultDecrease the average time to resolve customer issues by 20% through process optimization
  • TaskRegularly track and evaluate customer issue resolution metrics to identify areas for further process optimization
  • TaskImplement automation tools to streamline and expedite customer issue resolution workflow
  • TaskAnalyze current customer issue resolution process to identify inefficiencies and bottlenecks
  • TaskTrain customer support team members on efficient problem-solving techniques and effective communication skills

OKRs to increase revenue by optimizing sales strategies and processes

  • ObjectiveIncrease revenue by optimizing sales strategies and processes
  • Key ResultImprove customer retention rate by 15% through targeted loyalty programs and personalized communication
  • TaskAnalyze customer data to identify preferences and develop personalized loyalty program offers
  • TaskConduct regular surveys to gather customer feedback and identify areas for improvement
  • TaskImplement automated system for personalized communication through email, SMS, and social media
  • TaskMonitor, track, and evaluate the effectiveness of loyalty programs and communication strategies
  • Key ResultImplement a streamlined sales pipeline, reducing the time from lead to conversion by 20%
  • Key ResultAcquire 100 new high-value customers through targeted marketing campaigns
  • Key ResultIncrease average order value by 10% through upselling and cross-selling techniques
  • TaskCreate visually appealing and persuasive product displays to encourage add-on sales
  • TaskTrain sales team on effective upselling and cross-selling strategies
  • TaskOffer bundled discounts for purchasing complementary products together
  • TaskImplement personalized product recommendations based on customer browsing and purchase history

OKRs to increase product adoption and engagement among parents and early childhood professionals

  • ObjectiveIncrease product adoption and engagement among parents and early childhood professionals
  • Key ResultIncrease the average number of collaborations per user by 30%
  • TaskEnhance the collaboration features and user interface to simplify the collaboration process
  • TaskLaunch targeted promotional campaigns to encourage users to collaborate more frequently
  • TaskAnalyze user collaboration trends to identify potential areas for improvement
  • TaskOffer incentives or rewards to users who actively engage in collaboration activities
  • Key ResultAchieve a user retention rate of at least 80% after the first month
  • TaskOffer incentives or rewards to encourage users to remain active and loyal to the platform
  • TaskImplement onboarding process to educate and engage users after sign-up
  • TaskEnhance user experience by continuously improving app performance and addressing feedback
  • TaskRegularly send personalized emails with valuable content to keep users engaged
  • Key ResultSecure partnerships with at least 5 early childhood organizations for promotion and endorsement
  • TaskDevelop a promotional strategy to effectively showcase our partnerships and gain endorsements
  • TaskNegotiate and finalize terms of partnership agreements with selected early childhood organizations
  • TaskReach out to identified organizations to introduce our organization and propose partnership arrangement
  • TaskResearch and identify potential early childhood organizations for partnership opportunities
  • Key ResultIncrease the number of registered users on the platform by 20%
  • TaskCollaborate with influencers or industry experts to promote the platform and increase user registrations
  • TaskOptimize the platform's user interface to enhance user experience and encourage registrations
  • TaskProvide incentives or rewards for existing users to refer new users to the platform
  • TaskImplement targeted advertising campaigns to reach a wider audience and attract new users

OKRs to enhance client success and retention in North America

  • ObjectiveEnhance client success and retention in North America
  • Key ResultReduce client churn by 15% by improving customer service response time
  • TaskImplement quicker communication channels
  • TaskTrain customer service representatives to respond more efficiently
  • TaskRegularly review and improve resolution times
  • Key ResultIncrease client retention rate by 20% in Canada and USA
  • TaskEnhance customer service training for employees
  • TaskImplement robust customer loyalty programs in Canada and USA
  • TaskRegularly collect and analyze customer feedback
  • Key ResultImplement and track 2 client success initiatives resulting in higher customer satisfaction
  • TaskImplement those two initiatives for client enhancement
  • TaskIdentify two key initiatives that will improve client success
  • TaskRegularly monitor and record the initiatives' impact on customer satisfaction

OKRs to boost revenue by enhancing account management strategies

  • ObjectiveBoost revenue by enhancing account management strategies
  • Key ResultImprove account profitability by reducing churn rate by 8%
  • TaskImprove customer service responses and resolution time
  • TaskMonitor customer interactions for potential churn signals
  • TaskImplement customer loyalty programmes to encourage retention
  • Key ResultEnable upselling opportunities by identifying 10% of existing accounts for expansion
  • TaskImplement upselling strategies through targeted communication
  • TaskDevelop personalized upselling strategies for identified accounts
  • TaskAnalyze customer data to identify top 10% for potential account growth
  • Key ResultIncrease account renewals by 15% through improved client relationship strategies
  • TaskOffer incentives for timely renewals
  • TaskImplement frequent, personalized communication with existing clients
  • TaskDevelop and provide exclusive benefits for loyal customers

OKRs to improve Stakeholder Satisfaction

  • ObjectiveImprove Stakeholder Satisfaction
  • Key ResultAchieve 90% stakeholder retention rate by addressing and resolving their concerns promptly
  • TaskConduct regular stakeholder surveys to identify concerns and areas of improvement
  • TaskDevelop a robust feedback mechanism to ensure swift resolution of stakeholder issues
  • TaskProvide timely and effective communication to stakeholders regarding the progress of issue resolution
  • TaskImplement a dedicated stakeholder support team to address concerns promptly
  • Key ResultIncrease overall customer satisfaction score by 10% through feedback surveys
  • TaskAnalyze feedback survey data to identify areas for improvement and prioritize necessary changes
  • TaskImplement customer-centric initiatives based on feedback survey insights to enhance overall satisfaction
  • TaskDevelop a comprehensive feedback survey to gather data on customer satisfaction
  • TaskIncrease visibility of feedback surveys by promoting them across all customer touchpoints
  • Key ResultImplement at least 2 new features/enhancements based on stakeholder feedback to enhance their experience
  • TaskTest and validate the implemented features/enhancements to ensure they enhance the stakeholder experience
  • TaskConduct stakeholder interviews and surveys to gather feedback on current features and identify areas for improvement
  • TaskAnalyze the feedback to prioritize and identify the top 2 features/enhancements for implementation
  • TaskCollaborate with the development team to design and develop the selected features/enhancements
  • Key ResultReduce average response time to customer inquiries by 20% through improved communication channels
  • TaskSet up an automated email system to acknowledge receipt of customer inquiries
  • TaskRegularly review and update FAQ section to address common customer queries and concerns
  • TaskImplement a live chat feature on the company's website for immediate customer support
  • TaskTrain customer service representatives in effective communication and problem-solving techniques

OKRs to scale the startup to achieve unicorn status

  • ObjectiveScale the startup to achieve unicorn status
  • Key ResultExpand customer base by acquiring 100 new clients
  • TaskIdentify target market segments and prioritize based on potential revenue and fit
  • TaskDevelop targeted marketing campaigns to attract potential clients from identified segments
  • TaskEstablish strategic partnerships with complementary businesses to leverage their customer base
  • TaskImplement referral program to encourage existing clients to refer friends and colleagues
  • Key Resultsecure $10 million in funding from investors
  • TaskIdentify and approach potential investors with a tailored and persuasive investment proposal
  • TaskDevelop and demonstrate a solid growth strategy and execution plan to convince investors
  • TaskCreate a compelling pitch deck highlighting the market potential, competitive advantage, and financial projections
  • TaskConduct thorough due diligence to ensure investors' trust by providing accurate financial information and projections
  • Key ResultIncrease monthly revenue by 30%
  • Key ResultAchieve a user retention rate of 80%
  • TaskImplement personalized notifications and incentives to encourage users to stay active
  • TaskImprove user onboarding process to enhance engagement and reduce churn
  • TaskContinuously analyze user behavior data to optimize the app experience and prevent attrition
  • TaskConduct regular user surveys to identify pain points and address them promptly

OKRs to improve employee retention

  • ObjectiveIncrease Employee Retention
  • Key ResultReduce employee turnover rate by 8%
  • Key ResultIncrease employee satisfaction score by 10%
  • Key ResultIncrease employee referrals by 15%
  • Key ResultIncrease employee engagement by 25%

OKRs to drive 110% growth in MRR for our new product

  • ObjectiveDrive 110% growth in MRR for our new product
  • Key ResultEnhance customer retention rate for the new product by 15%
  • Key ResultAchieve a 10% increase in average revenue per customer for the new product
  • TaskAnalyze pricing strategy and competitive landscape to optimize product pricing for maximum revenue
  • TaskConduct market research to identify key customer segments and their willingness to pay
  • TaskDevelop targeted marketing campaigns to increase product adoption and upsell opportunities
  • TaskProvide additional training and resources to sales team to effectively communicate product value
  • Key ResultGenerate a 30% growth in upsell and cross-sell revenue from the new product
  • TaskDevelop targeted marketing campaigns to promote the upsell and cross-sell options of the new product
  • TaskImplement customer feedback mechanisms to continuously improve upsell and cross-sell strategies for the new product
  • TaskTrain sales teams on effectively presenting and selling the upsell and cross-sell options for the new product
  • TaskConduct thorough market research to identify potential upsell and cross-sell opportunities for the new product
  • Key ResultIncrease the number of paying customers for the new product by 20%
  • TaskImplement targeted online advertising to reach a wider audience
  • TaskOffer enticing promotional discounts to encourage immediate purchase
  • TaskLeverage social media platforms for customer engagement and word-of-mouth marketing
  • TaskEnhance product features and benefits to increase perceived value

More OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.