6 OKR examples for Feedback Analysis

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Feedback Analysis to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read more about the OKR meaning online.

Best practices for OKR

Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Building your own OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator

How to track OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework.

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKRs-tracking tool for it.

We recommend Tability for an easy way to set and track OKRs with your team.

Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.

Feedback Analysis OKRs templates

You'll find below a list of Objectives and Key Results for Feedback Analysis.

OKRs to improve customer support quality

  • ObjectiveImprove customer support quality
  • Key ResultReduce average response time to customer inquiries by 20%
  • TaskRegularly review and update customer inquiry response templates to ensure accuracy and effectiveness
  • TaskStreamline the customer inquiry process by optimizing communication channels and eliminating unnecessary steps
  • TaskImplement a user-friendly chatbot to answer common customer inquiries instantly
  • TaskTrain customer service agents to improve their efficiency and speed in responding to inquiries
  • Key ResultIncrease average customer satisfaction rating to 4.8 out of 5
  • TaskImplement targeted initiatives to address the identified areas of improvement
  • TaskConduct a comprehensive survey to gather feedback from customers
  • TaskAnalyze the survey results to identify areas of improvement and prioritize action
  • TaskRegularly monitor customer satisfaction metrics and adjust initiatives accordingly
  • Key ResultImplement a comprehensive training program for support staff to enhance product knowledge
  • Key ResultIncrease the first-call resolution rate to 90%
  • TaskEnhance communication channels for timely collaboration and knowledge sharing among agents
  • TaskAnalyze customer feedback data to identify commonly recurring issues for targeted resolution strategies
  • TaskImprove documentation resources to provide agents with accurate and concise troubleshooting information
  • TaskImplement comprehensive agent training program for enhanced issue resolution skills
Turn OKRs into a Strategy Map

OKRs to enhance training areas for improvement identification

  • ObjectiveEnhance training areas for improvement identification
  • Key ResultConduct a comprehensive review and analysis on identified areas for enhancements
  • TaskPerform an in-depth analysis based on the review
  • TaskIdentify areas that require improvement or enhancements
  • TaskCarry out detailed research for a comprehensive review
  • Key ResultCreate and implement detailed action plans for the top 2 areas requiring improvement
  • TaskBegin implementing both action plans
  • TaskIdentify top 2 areas needing most improvement
  • TaskDevelop detailed plans for each area
  • Key ResultIdentify and categorize at least 10 potential areas for improvements in current training
  • TaskCategorize findings into at least 10 improvement segments
  • TaskSurvey employees to identify dissatisfaction in current training areas
  • TaskAnalyze feedback for common themes and improvement areas

OKRs to determine leading causes for policy non-renewals

  • ObjectiveDetermine leading causes for policy non-renewals
  • Key ResultAnalyze data from non-renewals and categorize common reasons by week 6
  • TaskAnalyze the gathered data and categorize reasons
  • TaskCollect all data related to non-renewals before week 6
  • TaskDocument findings for each common reason weekly
  • Key ResultSubmit a detailed report outlining top 3 reasons by week 8
  • TaskAnalyze data to identify top 3 reasons
  • TaskCreate a detailed outline of findings
  • TaskSubmit the report by week 8
  • Key ResultConduct a survey from 100 non-renewing customers for detailed feedback by week 4
  • TaskDistribute survey amidst chosen customers by week 4
  • TaskCreate a detailed feedback survey
  • TaskIdentify 100 non-renewing customers for the survey

OKRs to establish comprehensive voice of customer reports

  • ObjectiveEstablish comprehensive voice of customer reports
  • Key ResultImplement changes on identified areas and achieve 20% customer approval rate increase
  • TaskDevelop and implement changes based on identified areas
  • TaskIdentify specific areas needing improvement through customer feedback
  • TaskMonitor and measure customer approval rate after changes
  • Key ResultAnalyze survey responses and identify three main areas of improvement
  • TaskCompile and organize all survey responses
  • TaskThoroughly assess each response to identify common issues
  • TaskDetermine three main areas that require improvement
  • Key ResultConduct surveys reaching out to 75% of our customer base for feedback
  • TaskDistribute surveys using efficient communication channels
  • TaskIdentify and segment 75% of the customer base for outreach
  • TaskDetermine relevant survey topics and create a comprehensive questionnaire

OKRs to boost overall CSAT score

  • ObjectiveBoost overall CSAT score
  • Key ResultReduce customer complaints by 10%
  • TaskReview and update company policies regularly
  • TaskTrain staff in effective customer service techniques
  • TaskImplement customer feedback system for service improvements
  • Key ResultImplement 3 new initiatives to improve customer service based on feedback
  • TaskContinuously track the initiatives' effectiveness and impact on service
  • TaskReview and analyze customers' feedback for potential improvements
  • TaskCreate and implement three new customer service initiatives
  • Key ResultAchieve a 15% increase in positive customer feedback responses
  • TaskImplement regular staff training on customer service skills
  • TaskImprove response time to customer queries and complaints
  • TaskRegularly update and optimize products based on customer suggestions

OKRs to enhance strategic decision-making skills

  • ObjectiveEnhance strategic decision-making skills
  • Key ResultGather and analyze feedback on decision efficiency from 5 colleagues
  • TaskCollect and analyze the returned surveys
  • TaskIdentify five colleagues to provide feedback
  • TaskDevelop and distribute an efficiency feedback survey
  • Key ResultImplement learned strategies in 3 real-life scenarios successfully
  • TaskUtilize learned strategy in first identified scenario
  • TaskIdentify 3 real-life scenarios where strategies can be applied
  • TaskDocument the success of each strategy implementation
  • Key ResultComplete a decision-making course with at least 85% score
  • TaskConsistently attend classes and complete all assignments
  • TaskRegister for a reputable decision-making course
  • TaskStudy regularly to achieve at least 85% score

More OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.