12 customisable OKR examples for Feedback Analysis
What are Feedback Analysis OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Feedback Analysis to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Feedback Analysis OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable Feedback Analysis OKRs examples
You'll find below a list of Objectives and Key Results templates for Feedback Analysis. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to coordinate comprehensive food safety trainings
Coordinate comprehensive food safety trainings
Schedule and execute at least 5 different training sessions
Book locations and prepare materials for each session
Run the training sessions and gather feedback afterwards
Identify topics and create an outline for each training session
Attract minimum 75% of staff attendance at each session
Communicate the importance and benefits of each session to staff
Create a schedule accommodating majority of staff availability
Offer incentives for regular attendance at sessions
Achieve 80% positive feedback in post-training evaluations
Implement routine anonymous feedback collection
Offer comprehensive support during training sessions
Integrate interactive activities in the training program
2. OKRs to improve customer support quality
Improve customer support quality
Reduce average response time to customer inquiries by 20%
Regularly review and update customer inquiry response templates to ensure accuracy and effectiveness
Streamline the customer inquiry process by optimizing communication channels and eliminating unnecessary steps
Implement a user-friendly chatbot to answer common customer inquiries instantly
Train customer service agents to improve their efficiency and speed in responding to inquiries
Increase average customer satisfaction rating to 4.8 out of 5
Implement targeted initiatives to address the identified areas of improvement
Conduct a comprehensive survey to gather feedback from customers
Analyze the survey results to identify areas of improvement and prioritize action
Regularly monitor customer satisfaction metrics and adjust initiatives accordingly
Implement a comprehensive training program for support staff to enhance product knowledge
Increase the first-call resolution rate to 90%
Enhance communication channels for timely collaboration and knowledge sharing among agents
Analyze customer feedback data to identify commonly recurring issues for targeted resolution strategies
Improve documentation resources to provide agents with accurate and concise troubleshooting information
Implement comprehensive agent training program for enhanced issue resolution skills
3. OKRs to enhance training areas for improvement identification
Enhance training areas for improvement identification
Conduct a comprehensive review and analysis on identified areas for enhancements
Perform an in-depth analysis based on the review
Identify areas that require improvement or enhancements
Carry out detailed research for a comprehensive review
Create and implement detailed action plans for the top 2 areas requiring improvement
Begin implementing both action plans
Identify top 2 areas needing most improvement
Develop detailed plans for each area
Identify and categorize at least 10 potential areas for improvements in current training
Categorize findings into at least 10 improvement segments
Survey employees to identify dissatisfaction in current training areas
Analyze feedback for common themes and improvement areas
4. OKRs to deliver high-quality, budget-friendly training programs
Deliver high-quality, budget-friendly training programs
Reduce the cost per trainee by 20% without compromising quality
Reduce unnecessary training material costs
Implement efficient online training platforms
Utilize in-house trainers instead of external
Achieve 90% positive feedback score from trainee satisfaction surveys
Improve training content based on previous feedback
Regularly engage trainees for feedback
Provide comprehensive after-training support
Develop and launch 2 new cost-efficient training modules by end of quarter
Initiate the launch of the created modules
Develop two cost-effective training materials
Identify necessary components for cost-efficient training modules
5. OKRs to determine leading causes for policy non-renewals
Determine leading causes for policy non-renewals
Analyze data from non-renewals and categorize common reasons by week 6
Analyze the gathered data and categorize reasons
Collect all data related to non-renewals before week 6
Document findings for each common reason weekly
Submit a detailed report outlining top 3 reasons by week 8
Analyze data to identify top 3 reasons
Create a detailed outline of findings
Submit the report by week 8
Conduct a survey from 100 non-renewing customers for detailed feedback by week 4
Distribute survey amidst chosen customers by week 4
Create a detailed feedback survey
Identify 100 non-renewing customers for the survey
6. OKRs to align team's mission and vision with company's strategic goals
Align team's mission and vision with company's strategic goals
Update mission and vision statements to reflect 80% overlap with company strategy
Revise statements to reflect 80% overlap
Review current mission and vision statements
Identify overlap with company strategy
Get feedback from 90% of team members affirming clearer strategic alignment within 6 weeks
Analyze and address received feedback on strategy
Send the survey to all team members
Develop a straightforward survey about strategic alignment
Facilitate three workshops to promote understanding of company's strategic objectives by month's end
Send invitations to all company employees
Define topics and prepare materials for three different workshops
Schedule three workshop dates and secure venues
7. OKRs to establish comprehensive voice of customer reports
Establish comprehensive voice of customer reports
Implement changes on identified areas and achieve 20% customer approval rate increase
Develop and implement changes based on identified areas
Identify specific areas needing improvement through customer feedback
Monitor and measure customer approval rate after changes
Analyze survey responses and identify three main areas of improvement
Compile and organize all survey responses
Thoroughly assess each response to identify common issues
Determine three main areas that require improvement
Conduct surveys reaching out to 75% of our customer base for feedback
Distribute surveys using efficient communication channels
Identify and segment 75% of the customer base for outreach
Determine relevant survey topics and create a comprehensive questionnaire
8. OKRs to boost overall CSAT score
Boost overall CSAT score
Reduce customer complaints by 10%
Review and update company policies regularly
Train staff in effective customer service techniques
Implement customer feedback system for service improvements
Implement 3 new initiatives to improve customer service based on feedback
Continuously track the initiatives' effectiveness and impact on service
Review and analyze customers' feedback for potential improvements
Create and implement three new customer service initiatives
Achieve a 15% increase in positive customer feedback responses
Implement regular staff training on customer service skills
Improve response time to customer queries and complaints
Regularly update and optimize products based on customer suggestions
9. OKRs to enhance overall customer satisfaction in car rentals
Enhance overall customer satisfaction in car rentals
Decrease average customer complaint resolution time by 50%
Incorporate feedback for continuous process improvement
Implement a streamlined customer complaint process
Train staff in efficient problem-solving techniques
Achieve a Net Promoter Score (NPS) of 80 or above
Implement regular customer satisfaction surveys to measure NPS
Offer exemplary customer service to improve satisfaction rates
Analyze feedback and address common customer complaints promptly
Increase the total number of positive customer reviews by 30%
Offer incentives for leaving positive reviews
Implement a customer feedback and review request campaign
Improve customer service and post-sales support
10. OKRs to enhance strategic decision-making skills
Enhance strategic decision-making skills
Gather and analyze feedback on decision efficiency from 5 colleagues
Collect and analyze the returned surveys
Identify five colleagues to provide feedback
Develop and distribute an efficiency feedback survey
Implement learned strategies in 3 real-life scenarios successfully
Utilize learned strategy in first identified scenario
Identify 3 real-life scenarios where strategies can be applied
Document the success of each strategy implementation
Complete a decision-making course with at least 85% score
Consistently attend classes and complete all assignments
Register for a reputable decision-making course
Study regularly to achieve at least 85% score
11. OKRs to enhance global issue feedback classification accuracy and coverage
Enhance global issue feedback classification accuracy and coverage
Reduce incorrect feedback classification cases by at least 25%
Train staff on best practices in feedback classification
Implement and continuously improve an automated classification system
Analyze and identify patterns in previous misclassifications
Improve machine learning model accuracy for feedback classification by 30%
Introduce a more complex, suitable algorithm or ensemble methods
Implement data augmentation to enhance the training dataset
Optimize hyperparameters using GridSearchCV or RandomizedSearchCV
Expand feedback coverage to include 20 new globally-relevant issues
Identify 20 globally-relevant issues requiring feedback
Develop a comprehensive feedback form for each issue
Roll out feedback tools across all platforms
12. OKRs to deepen understanding of customer needs
Deepen understanding of customer needs
Implement changes in 2 products based on customer feedback for improved user experience
Design alterations in 2 products based on feedback
Review customer feedback for the specific product changes
Roll out changes for users and monitor feedback
Conduct 20 customer feedback surveys each week to gather data on customer preferences
Draft and finalize a comprehensive customer feedback survey
Analyze and record feedback data weekly
Assign team members to conduct four surveys daily
Analyze sales reports weekly to identify top selling products and user behavior
Identify top selling products from weekly reports
Review sales reports every week
Track user behavior trends from weekly sales data
Feedback Analysis OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Feedback Analysis OKRs in a strategy map
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Feedback Analysis OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to validate AI's fit for automating HR processes
OKRs to implement innovative testing methodologies
OKRs to enhance marketing effectiveness and reach
OKRs to achieve targeted design goals next quarter
OKRs to expand the innovation team's capacity and breadth of projects
OKRs to incorporate AI and ML to innovate our solution suite
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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