OKR template to elevate the quality of customer service

public-lib · Published about 1 month ago

The primary goal of this OKR is to elevate the quality of customer service. This incorporates three key outcomes: implementing new staff training to increase the service skills score by 25%, reducing service complaints by 30% via improved response times, and elevating customer satisfaction scores by 20% using feedback surveys.

The first outcome includes devising a comprehensive customer service training program, assigning staff to participate, and tracking improvements in service scores. The training aims to beef up the staff's skill score by a substantial 25%.

The second outcome relies on reducing service complaints by 30%. This can be achieved through regularly reviewing and updating response time goals, introducing more efficient systems for prioritizing inquiries, and executing customer service training to enhance response efficiency.

The third and final outcome focuses on enhancing customer satisfaction scores by 20% through surveys. This includes regular staff training on top-notch customer service, crafting a loyalty program for existing customers, and kickstarting a rapid response system for customer inquiries.
  • ObjectiveElevate the quality of customer service
  • Key ResultImplement new staff training to increase the customer service skills score by 25%
  • TaskDevelop a comprehensive customer service training program
  • TaskAllocate staff members to participate in the training
  • TaskEvaluate and monitor improvements in customer service scores
  • Key ResultReduce service complaints by 30% through improved response times
  • TaskRegularly review and update response time goals
  • TaskIntroduce better systems for ticket prioritizing functionality
  • TaskImplement customer service training to enhance response efficiency
  • Key ResultImprove customer satisfaction scores by 20% in the customer feedback survey
  • TaskImplement regular staff training on superior customer service
  • TaskDevelop a loyalty program appealing to existing customers
  • TaskInitiate a quick response system for customer inquiries
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