OKR template to enhance efficiency in executing repetitive Service Desk tasks
The main objective of this OKR is to enhance the efficiency of repetitive tasks executed by the Service Desk. The desired outcome of this objective is to leverage automation and achieve at least a 50% decrease in repeat task tickets. Key initiatives to achieve this include identifying tasks with the highest repetition rates and implementing automated solutions for these tasks.
An additional outcome of this OKR involves the creation of an effective training program which aims at better handling of tasks, and thus improving task resolution rates by 25%. This will be accomplished primarily by identifying areas needing improvement in the current program, developing new targeted training materials, and tracking task resolution rates post-training.
The third anticipated outcome of this OKR is to reduce the average handling time for recurring issues by 30%. This will be achieved through the design of efficient problem-solving templates, providing comprehensive training for quick problem-solving, and improving the technology infrastructure for faster troubleshooting.
The overall aim of this OKR is to reduce redundancy, improve task-handling efficiency, and foster operational excellence within the Service Desk function. By achieving these outcomes, less time will be wasted on recurring issues, allowing the Service Desk to be more productive in other areas.
An additional outcome of this OKR involves the creation of an effective training program which aims at better handling of tasks, and thus improving task resolution rates by 25%. This will be accomplished primarily by identifying areas needing improvement in the current program, developing new targeted training materials, and tracking task resolution rates post-training.
The third anticipated outcome of this OKR is to reduce the average handling time for recurring issues by 30%. This will be achieved through the design of efficient problem-solving templates, providing comprehensive training for quick problem-solving, and improving the technology infrastructure for faster troubleshooting.
The overall aim of this OKR is to reduce redundancy, improve task-handling efficiency, and foster operational excellence within the Service Desk function. By achieving these outcomes, less time will be wasted on recurring issues, allowing the Service Desk to be more productive in other areas.
Enhance efficiency in executing repetitive Service Desk tasks
Achieve 50% decrease in repeat task tickets through automated solutions
Implement automated solutions for these tasks- Identify tasks with the highest repetition rate
- Monitor and adjust automation efficiency
- Implement effective training program, improving task resolution rates by 25%
- Identify areas needing improvement in current training program
- Develop new targeted training materials and exercises
- Track task resolution rates post-training to monitor improvements
- Reduce average handling time for recurring issues by 30%
- Implement efficient problem-solving templates for recurring issues
- Provide comprehensive training to handle recurring issues quickly
- Improve technology infrastructure for faster troubleshooting