6 customisable OKR examples for Support Resources
What are Support Resources OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support Resources to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Support Resources OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable Support Resources OKRs examples
You'll find below a list of Objectives and Key Results templates for Support Resources. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to successfully migrate users
Successfully migrate users
Achieve a user migration rate of at least 80% within the designated timeframe
Minimize user disruptions during the migration process by providing adequate support and resources
Assign dedicated support personnel to promptly address any user concerns or questions
Provide clear and concise documentation for seamless user guidance
Conduct thorough training sessions to equip users with necessary skills and knowledge
Offer readily accessible technical assistance and troubleshooting resources
Monitor and analyze user feedback to identify areas for improvement in the migration process
Set up a system to collect user feedback on the migration process
Regularly review and analyze user feedback data for insights on improvement opportunities
Identify specific areas in the migration process that require immediate attention based on user feedback
Implement necessary changes or adjustments to address user feedback and improve the migration process
Increase user awareness and understanding of the migration process through targeted communication campaigns
Organize webinars to educate users on the migration process and address their concerns
Implement targeted email campaigns highlighting key information and milestones of the migration process
Develop a series of engaging videos showcasing the benefits and steps of the migration process
Create and distribute informative brochures explaining the migration process to all users
2. OKRs to ensure readiness for GA release of product on Linux
Ensure readiness for GA release of product on Linux
Provide training for support team on Linux-specific issues and troubleshooting
Monitor and evaluate the team's progress post-training
Develop a comprehensive Linux-specific training program
Schedule training sessions for the support team
Update documentation and support resources for Linux users
Verify and publish all new Linux resources on appropriate platforms
Review current Linux documentation and support resources for outdated information
Develop updated Linux user guides, tutorials and FAQs
Complete all necessary testing and bug fixing for Linux compatibility
Run preliminary tests for software compatibility with Linux
Identify, document and prioritize detected bugs
Fix bugs and conduct validation testing
3. OKRs to improve Employee Experience
Improve Employee Experience
Implement at least 3 new employee development programs to enhance professional growth
Increase employee satisfaction score by 10 points on quarterly engagement survey
Achieve an average response time of under 24 hours for employee inquiries and concerns
Implement an automated ticketing system to prioritize and assign employee inquiries efficiently
Create standardized response templates to expedite resolution of common employee concerns
Conduct regular training sessions to enhance employee support team's response time and efficiency
Streamline internal communication channels to ensure prompt receipt and review of employee inquiries
Decrease employee turnover rate by 5% compared to previous quarter
Improve communication channels to ensure employees feel heard and valued in their roles
Implement a recognition and rewards program to boost employee motivation and retention
Conduct exit interviews to identify the main reasons behind employee turnover
Enhance employee training and development programs to improve job satisfaction
4. OKRs to streamline and optimize the HR data process
Streamline and optimize the HR data process
Reduce HR data errors by 50%
Regularly review and verify recorded HR data
Implement automated data entry and validation systems
Train HR staff in accurate data handling practices
Implement a new HR data management system with 100% employee training completion
Initiate company-wide training on the new system
Monitor and confirm 100% training completion
Establish a timeline for the HR data management system implementation
Increase HR data processing speed by 30%
Upgrade to a more efficient HR software system
Train HR staff on efficient data processing techniques
Automate repetitive data entry tasks
5. OKRs to enhance support for junior recruiters
Enhance support for junior recruiters
Provide 10 training programs on effective recruitment strategies by end of the quarter
Identify relevant topics for the 10 training programs
Write the curricula for each training program
Organize resources and schedule the training sessions
Achieve a 90% satisfaction rate on mentors' guidance from junior recruiters
Regularly review and improve mentoring strategies
Collect feedback from recruiters after each mentoring session
Implement mentor training focusing on recruiters' needs
Reduce onboarding time for new recruiters by 30% through streamlined processes
Develop a mentoring program for new hires
Implement a digital onboarding system
Update training materials for better efficiency
6. OKRs to improve indirect purchasing to support HR's talent strategies
Improve indirect purchasing to support HR's talent strategies
Negotiate 10% cost reduction in vendor contracts for HR tools and services
Develop a negotiation strategy focusing on cost reduction
Identify key vendors and analyze existing contracts for negotiation leverage
Organize meetings with vendors to discuss contract renegotiations
Establish long-term partnerships with 3 quality talent sourcing agencies
Schedule meetings to discuss partnership opportunities
Research and identify potential talent sourcing agencies
Negotiate and finalize the agreements
Implement benefits package appealing to 85% of potential talents by surveying industry standards
Conduct a survey of industry standards for benefits packages
Analyze survey results to identify popular benefits
Design benefits package based on analyzed data
Support Resources OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Support Resources OKRs in a strategy map
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Support Resources OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to boost participation in wellness events through strategic alignment
OKRs to enhance product functionality by adding three new features based on user feedback
OKRs to consolidate and streamline server infrastructure
OKRs to secure suitable employment this summer
OKRs to boost global visibility of our brand
OKRs to revamp and Enhance the Candidate Pre-Hire Experience
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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