6 OKR examples for Support Resources
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support Resources to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read more about the OKR meaning online.
Best practices for OKR
Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Building your own OKRs with AI
While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.
- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator
How to track OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly.
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
We recommend Tability for an easy way to set and track OKRs with your team.
Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.
Support Resources OKRs templates
You'll find below a list of Objectives and Key Results for Support Resources.
OKRs to successfully migrate users
Successfully migrate users
Achieve a user migration rate of at least 80% within the designated timeframe- Minimize user disruptions during the migration process by providing adequate support and resources
Assign dedicated support personnel to promptly address any user concerns or questions- Provide clear and concise documentation for seamless user guidance
- Conduct thorough training sessions to equip users with necessary skills and knowledge
- Offer readily accessible technical assistance and troubleshooting resources
- Monitor and analyze user feedback to identify areas for improvement in the migration process
- Set up a system to collect user feedback on the migration process
- Regularly review and analyze user feedback data for insights on improvement opportunities
- Identify specific areas in the migration process that require immediate attention based on user feedback
- Implement necessary changes or adjustments to address user feedback and improve the migration process
- Increase user awareness and understanding of the migration process through targeted communication campaigns
- Organize webinars to educate users on the migration process and address their concerns
- Implement targeted email campaigns highlighting key information and milestones of the migration process
- Develop a series of engaging videos showcasing the benefits and steps of the migration process
- Create and distribute informative brochures explaining the migration process to all users
OKRs to ensure readiness for GA release of product on Linux
- Ensure readiness for GA release of product on Linux
- Provide training for support team on Linux-specific issues and troubleshooting
- Monitor and evaluate the team's progress post-training
- Develop a comprehensive Linux-specific training program
- Schedule training sessions for the support team
- Update documentation and support resources for Linux users
- Verify and publish all new Linux resources on appropriate platforms
- Review current Linux documentation and support resources for outdated information
- Develop updated Linux user guides, tutorials and FAQs
- Complete all necessary testing and bug fixing for Linux compatibility
- Run preliminary tests for software compatibility with Linux
- Identify, document and prioritize detected bugs
- Fix bugs and conduct validation testing
OKRs to improve Employee Experience
- Improve Employee Experience
- Implement at least 3 new employee development programs to enhance professional growth
- Increase employee satisfaction score by 10 points on quarterly engagement survey
- Achieve an average response time of under 24 hours for employee inquiries and concerns
- Implement an automated ticketing system to prioritize and assign employee inquiries efficiently
- Create standardized response templates to expedite resolution of common employee concerns
- Conduct regular training sessions to enhance employee support team's response time and efficiency
- Streamline internal communication channels to ensure prompt receipt and review of employee inquiries
- Decrease employee turnover rate by 5% compared to previous quarter
- Improve communication channels to ensure employees feel heard and valued in their roles
- Implement a recognition and rewards program to boost employee motivation and retention
- Conduct exit interviews to identify the main reasons behind employee turnover
- Enhance employee training and development programs to improve job satisfaction
OKRs to streamline and optimize the HR data process
- Streamline and optimize the HR data process
- Reduce HR data errors by 50%
- Regularly review and verify recorded HR data
- Implement automated data entry and validation systems
- Train HR staff in accurate data handling practices
- Implement a new HR data management system with 100% employee training completion
- Initiate company-wide training on the new system
- Monitor and confirm 100% training completion
- Establish a timeline for the HR data management system implementation
- Increase HR data processing speed by 30%
- Upgrade to a more efficient HR software system
- Train HR staff on efficient data processing techniques
- Automate repetitive data entry tasks
OKRs to enhance support for junior recruiters
- Enhance support for junior recruiters
- Provide 10 training programs on effective recruitment strategies by end of the quarter
- Identify relevant topics for the 10 training programs
- Write the curricula for each training program
- Organize resources and schedule the training sessions
- Achieve a 90% satisfaction rate on mentors' guidance from junior recruiters
- Regularly review and improve mentoring strategies
- Collect feedback from recruiters after each mentoring session
- Implement mentor training focusing on recruiters' needs
- Reduce onboarding time for new recruiters by 30% through streamlined processes
- Develop a mentoring program for new hires
- Implement a digital onboarding system
- Update training materials for better efficiency
OKRs to improve indirect purchasing to support HR's talent strategies
- Improve indirect purchasing to support HR's talent strategies
- Negotiate 10% cost reduction in vendor contracts for HR tools and services
- Develop a negotiation strategy focusing on cost reduction
- Identify key vendors and analyze existing contracts for negotiation leverage
- Organize meetings with vendors to discuss contract renegotiations
- Establish long-term partnerships with 3 quality talent sourcing agencies
- Schedule meetings to discuss partnership opportunities
- Research and identify potential talent sourcing agencies
- Negotiate and finalize the agreements
- Implement benefits package appealing to 85% of potential talents by surveying industry standards
- Conduct a survey of industry standards for benefits packages
- Analyze survey results to identify popular benefits
- Design benefits package based on analyzed data
More OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve Arbor's inclusivity
- OKRs to enhance proficiency in answering sales pitches
- OKRs to implement and maintain SOCII compliance measures
- OKRs to scale product offering with multi-tenant apps
- OKRs to implement strategic planning framework for goal alignment
- OKRs to reduce the number of UX issues found in production
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: Complete 2024 OKR cheat sheet
- Blog posts: ODT Blog
- Success metrics: KPIs examples