6 customisable OKR examples for Support Resources

What are Support Resources OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Support Resources to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Support Resources OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Support Resources OKRs examples

You'll find below a list of Objectives and Key Results templates for Support Resources. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKR to successfully migrate users

  • ObjectiveSuccessfully migrate users
  • Key ResultAchieve a user migration rate of at least 80% within the designated timeframe
  • Key ResultMinimize user disruptions during the migration process by providing adequate support and resources
  • TaskAssign dedicated support personnel to promptly address any user concerns or questions
  • TaskProvide clear and concise documentation for seamless user guidance
  • TaskConduct thorough training sessions to equip users with necessary skills and knowledge
  • TaskOffer readily accessible technical assistance and troubleshooting resources
  • Key ResultMonitor and analyze user feedback to identify areas for improvement in the migration process
  • TaskSet up a system to collect user feedback on the migration process
  • TaskRegularly review and analyze user feedback data for insights on improvement opportunities
  • TaskIdentify specific areas in the migration process that require immediate attention based on user feedback
  • TaskImplement necessary changes or adjustments to address user feedback and improve the migration process
  • Key ResultIncrease user awareness and understanding of the migration process through targeted communication campaigns
  • TaskOrganize webinars to educate users on the migration process and address their concerns
  • TaskImplement targeted email campaigns highlighting key information and milestones of the migration process
  • TaskDevelop a series of engaging videos showcasing the benefits and steps of the migration process
  • TaskCreate and distribute informative brochures explaining the migration process to all users

2. OKR to ensure readiness for GA release of product on Linux

  • ObjectiveEnsure readiness for GA release of product on Linux
  • Key ResultProvide training for support team on Linux-specific issues and troubleshooting
  • TaskMonitor and evaluate the team's progress post-training
  • TaskDevelop a comprehensive Linux-specific training program
  • TaskSchedule training sessions for the support team
  • Key ResultUpdate documentation and support resources for Linux users
  • TaskVerify and publish all new Linux resources on appropriate platforms
  • TaskReview current Linux documentation and support resources for outdated information
  • TaskDevelop updated Linux user guides, tutorials and FAQs
  • Key ResultComplete all necessary testing and bug fixing for Linux compatibility
  • TaskRun preliminary tests for software compatibility with Linux
  • TaskIdentify, document and prioritize detected bugs
  • TaskFix bugs and conduct validation testing

3. OKR to improve Employee Experience

  • ObjectiveImprove Employee Experience
  • Key ResultImplement at least 3 new employee development programs to enhance professional growth
  • Key ResultIncrease employee satisfaction score by 10 points on quarterly engagement survey
  • Key ResultAchieve an average response time of under 24 hours for employee inquiries and concerns
  • TaskImplement an automated ticketing system to prioritize and assign employee inquiries efficiently
  • TaskCreate standardized response templates to expedite resolution of common employee concerns
  • TaskConduct regular training sessions to enhance employee support team's response time and efficiency
  • TaskStreamline internal communication channels to ensure prompt receipt and review of employee inquiries
  • Key ResultDecrease employee turnover rate by 5% compared to previous quarter
  • TaskImprove communication channels to ensure employees feel heard and valued in their roles
  • TaskImplement a recognition and rewards program to boost employee motivation and retention
  • TaskConduct exit interviews to identify the main reasons behind employee turnover
  • TaskEnhance employee training and development programs to improve job satisfaction

4. OKR to streamline and optimize the HR data process

  • ObjectiveStreamline and optimize the HR data process
  • Key ResultReduce HR data errors by 50%
  • TaskRegularly review and verify recorded HR data
  • TaskImplement automated data entry and validation systems
  • TaskTrain HR staff in accurate data handling practices
  • Key ResultImplement a new HR data management system with 100% employee training completion
  • TaskInitiate company-wide training on the new system
  • TaskMonitor and confirm 100% training completion
  • TaskEstablish a timeline for the HR data management system implementation
  • Key ResultIncrease HR data processing speed by 30%
  • TaskUpgrade to a more efficient HR software system
  • TaskTrain HR staff on efficient data processing techniques
  • TaskAutomate repetitive data entry tasks

5. OKR to enhance support for junior recruiters

  • ObjectiveEnhance support for junior recruiters
  • Key ResultProvide 10 training programs on effective recruitment strategies by end of the quarter
  • TaskIdentify relevant topics for the 10 training programs
  • TaskWrite the curricula for each training program
  • TaskOrganize resources and schedule the training sessions
  • Key ResultAchieve a 90% satisfaction rate on mentors' guidance from junior recruiters
  • TaskRegularly review and improve mentoring strategies
  • TaskCollect feedback from recruiters after each mentoring session
  • TaskImplement mentor training focusing on recruiters' needs
  • Key ResultReduce onboarding time for new recruiters by 30% through streamlined processes
  • TaskDevelop a mentoring program for new hires
  • TaskImplement a digital onboarding system
  • TaskUpdate training materials for better efficiency

6. OKR to improve indirect purchasing to support HR's talent strategies

  • ObjectiveImprove indirect purchasing to support HR's talent strategies
  • Key ResultNegotiate 10% cost reduction in vendor contracts for HR tools and services
  • TaskDevelop a negotiation strategy focusing on cost reduction
  • TaskIdentify key vendors and analyze existing contracts for negotiation leverage
  • TaskOrganize meetings with vendors to discuss contract renegotiations
  • Key ResultEstablish long-term partnerships with 3 quality talent sourcing agencies
  • TaskSchedule meetings to discuss partnership opportunities
  • TaskResearch and identify potential talent sourcing agencies
  • TaskNegotiate and finalize the agreements
  • Key ResultImplement benefits package appealing to 85% of potential talents by surveying industry standards
  • TaskConduct a survey of industry standards for benefits packages
  • TaskAnalyze survey results to identify popular benefits
  • TaskDesign benefits package based on analyzed data

Best practices for managing your Support Resources OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your Support Resources OKRs

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Support Resources OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

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