6 OKR examples for Issue Resolution
What are Issue Resolution OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Issue Resolution to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Issue Resolution OKRs with AI
Using Tability AI to draft complete strategies in seconds
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
See it in action in the video below 👇
Using the AI generator, you can:
- Chat with an AI to draft your goals
- Ask questions or provide feedback to refine the OKRs
- Import the suggestion in an editor designed for goal setting
- Switch back to a goal-tracking view in 1-click
Using the free OKR generator to get a quick template
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Our Issue Resolution OKRs examples
We've added many examples of Issue Resolution Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to timely resolution of IT network, hardware, software and ERP related issues
- ObjectiveTimely resolution of IT network, hardware, software and ERP related issues
- KRMaintain a 90% rate of resolving IT network issues within agreed service levels
- Establish stringent service level agreements
- Implement weekly monitoring of IT network performance
- Conduct regular training for IT resolution team
- KRAchieve 85% success rate in handling hardware and software issues in first contact
- Train staff on recent software and hardware troubleshooting techniques
- Monitor and adjust response strategies weekly for effectiveness
- Develop comprehensive diagnostic checklists for issue resolution
- KRIncrease ERP issue resolution efficiency by 15% through expert training sessions
- Design expert training programs catering to these issues
- Identify key problem areas in current ERP issue handling
- Implement and monitor the training sessions regularly
2. OKRs to enhance incident resolution quality by minimizing issue recurrence
- ObjectiveEnhance incident resolution quality by minimizing issue recurrence
- KRDecrease average incident resolution time by 15%
- Streamline communication processes between teams
- Implement incident management training for all team members
- Optimize workflows via automation tools
- KRIncrease resolver team's satisfaction score by 20%
- Provide regular training sessions to enhance skills
- Implement a rewarding system for well-performing team members
- Improve communication channels for better collaboration
- KRReduce incident reoccurrence rate by 30%
- Enhance existing incident response procedures
- Implement rigorous post-incident reviews to identify causes
- Increase staff training in incident prevention strategies
3. OKRs to enhance efficiency in resolving issues
- ObjectiveEnhance efficiency in resolving issues
- KRReduce average issue resolution time by 20%
- Optimize workflow for faster issue escalation
- Develop quicker diagnostic tools for common issues
- Implement more efficient customer service training protocols
- KRComplete 95% of resolutions within estimated timelines
- Prioritize resolutions based on urgency and timeline
- Increase efficiency through productive task management
- Consistently monitor progress to keep within estimates
- KRIncrease customer satisfaction rate to 85% post-resolutions
- Invest in customer relationship management software
- Train staff on advanced customer service skills
- Implement a follow-up system for resolved customer issues
4. OKRs to improve satisfaction and find improvements for engineering stakeholders
- ObjectiveImprove satisfaction and find improvements for engineering stakeholders
- KRIdentify and initiate 3 actionable improvement opportunities from stakeholder feedback
- Analyze feedback for actionable improvement opportunities
- Formulate 3 improvement initiatives and implement plans
- Gather and categorize feedback from all stakeholders
- KRIncrease stakeholder satisfaction rate by 25% as measured by quarterly surveys
- Develop a comprehensive customer feedback system
- Implement regular training sessions for customer service
- Enhance communication between teams and stakeholders
- KRReduce issue resolution time by 20% to boost stakeholder content
- Invest in regular team training to improve technical skills
- Enhance team communication for quick problem identification and resolution
- Implement efficient project management tools for faster issue tracking
5. OKRs to implement a new CMS successfully
- ObjectiveImplement a new CMS successfully
- KRTrain and upskill DevOps team members to effectively support and maintain the CMS
- KRDecrease the average time to resolve CMS-related issues by 20%
- Conduct regular audits to identify and address recurring CMS-related issues proactively
- Implement regular training sessions for CMS support staff to enhance their technical skills
- Streamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
- Improve communication channels to expedite issue escalation and resolution
- KRCollaborate with the service partner to ensure smooth integration of the CMS
- Clearly define the roles and responsibilities of each team member involved in the integration process
- Establish a communication protocol to ensure efficient information sharing between all parties involved
- Develop a structured timeline with key milestones for the CMS integration project
- Set up regular meetings with the service partner to discuss the CMS integration progress
- KRSuccessfully deploy and configure the new CMS on the production environment
- Collaborate with IT team to ensure compatibility of CMS with existing infrastructure
- Conduct thorough testing of the new CMS on a staging environment before deployment
- Develop a detailed step-by-step deployment plan for CMS implementation
- Configure user permissions and roles in the production environment for effective CMS usage
6. OKRs to decrease customer issue resolution time by 20%
- ObjectiveDecrease customer issue resolution time by 20%
- KRImplement new ticketing system to streamline support process in 4 weeks
- Create a system implementation and training plan
- Research and select appropriate ticketing system software
- Execute the plan and monitor its effectiveness
- KRIncrease first-contact resolution rate to 75% from current rate
- Monitor and adjust strategies based on resolution rates
- Implement specialized training to address identified issues
- Analyze recent unresolved customer interactions for common issues
- KRTrain customer support staff in issue escalation and resolution techniques
- Schedule regular role-play exercises to simulate escalation scenarios
- Conduct a needs assessment for escalation training among support staff
- Develop a comprehensive training curriculum on issue resolution techniques
Issue Resolution OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Issue Resolution OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Issue Resolution OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to amplify employee satisfaction levels OKRs to enhance research and response strategies for agency requests OKRs to establish solid groundwork for expansion into new markets OKRs to launch a functional business intelligence platform OKRs to successfully launch two unique activities this year OKRs to improve efficiency and accuracy of Salesforce data migration process