Table of content

3 OKR examples for Issue Resolution

What are Issue Resolution OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Issue Resolution to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Our Issue Resolution OKRs examples

We've added many examples of Issue Resolution Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

OKRs to improve satisfaction and find improvements for engineering stakeholders

  • ObjectiveImprove satisfaction and find improvements for engineering stakeholders
  • Key ResultIdentify and initiate 3 actionable improvement opportunities from stakeholder feedback
  • TaskAnalyze feedback for actionable improvement opportunities
  • TaskFormulate 3 improvement initiatives and implement plans
  • TaskGather and categorize feedback from all stakeholders
  • Key ResultIncrease stakeholder satisfaction rate by 25% as measured by quarterly surveys
  • TaskDevelop a comprehensive customer feedback system
  • TaskImplement regular training sessions for customer service
  • TaskEnhance communication between teams and stakeholders
  • Key ResultReduce issue resolution time by 20% to boost stakeholder content
  • TaskInvest in regular team training to improve technical skills
  • TaskEnhance team communication for quick problem identification and resolution
  • TaskImplement efficient project management tools for faster issue tracking

OKRs to implement a new CMS successfully

  • ObjectiveImplement a new CMS successfully
  • Key ResultTrain and upskill DevOps team members to effectively support and maintain the CMS
  • Key ResultDecrease the average time to resolve CMS-related issues by 20%
  • TaskConduct regular audits to identify and address recurring CMS-related issues proactively
  • TaskImplement regular training sessions for CMS support staff to enhance their technical skills
  • TaskStreamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
  • TaskImprove communication channels to expedite issue escalation and resolution
  • Key ResultCollaborate with the service partner to ensure smooth integration of the CMS
  • TaskClearly define the roles and responsibilities of each team member involved in the integration process
  • TaskEstablish a communication protocol to ensure efficient information sharing between all parties involved
  • TaskDevelop a structured timeline with key milestones for the CMS integration project
  • TaskSet up regular meetings with the service partner to discuss the CMS integration progress
  • Key ResultSuccessfully deploy and configure the new CMS on the production environment
  • TaskCollaborate with IT team to ensure compatibility of CMS with existing infrastructure
  • TaskConduct thorough testing of the new CMS on a staging environment before deployment
  • TaskDevelop a detailed step-by-step deployment plan for CMS implementation
  • TaskConfigure user permissions and roles in the production environment for effective CMS usage

OKRs to decrease customer issue resolution time by 20%

  • ObjectiveDecrease customer issue resolution time by 20%
  • Key ResultImplement new ticketing system to streamline support process in 4 weeks
  • TaskCreate a system implementation and training plan
  • TaskResearch and select appropriate ticketing system software
  • TaskExecute the plan and monitor its effectiveness
  • Key ResultIncrease first-contact resolution rate to 75% from current rate
  • TaskMonitor and adjust strategies based on resolution rates
  • TaskImplement specialized training to address identified issues
  • TaskAnalyze recent unresolved customer interactions for common issues
  • Key ResultTrain customer support staff in issue escalation and resolution techniques
  • TaskSchedule regular role-play exercises to simulate escalation scenarios
  • TaskConduct a needs assessment for escalation training among support staff
  • TaskDevelop a comprehensive training curriculum on issue resolution techniques

Best practices for managing your Issue Resolution OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples below). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Building your own Issue Resolution OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

Best way to track your Issue Resolution OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Issue Resolution OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.