2 customisable OKR examples for It Resolution Specialist

What are It Resolution Specialist OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Resolution Specialist to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own It Resolution Specialist OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Our customisable It Resolution Specialist OKRs examples

You'll find below a list of Objectives and Key Results templates for It Resolution Specialist. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKRs to timely resolution of IT network, hardware, software and ERP related issues

Timely resolution of IT network, hardware, software and ERP related issues
Maintain a 90% rate of resolving IT network issues within agreed service levels
Establish stringent service level agreements
Implement weekly monitoring of IT network performance
Conduct regular training for IT resolution team
Achieve 85% success rate in handling hardware and software issues in first contact
Train staff on recent software and hardware troubleshooting techniques
Monitor and adjust response strategies weekly for effectiveness
Develop comprehensive diagnostic checklists for issue resolution
Increase ERP issue resolution efficiency by 15% through expert training sessions
Design expert training programs catering to these issues
Identify key problem areas in current ERP issue handling
Implement and monitor the training sessions regularly

Implement this OKR

2. OKRs to improve and upkeep query resolution documentation system

Improve and upkeep query resolution documentation system
Reduce unresolved documentation queries by 30%
Provide regular training sessions for staff on resolving queries
Implement an effective documentation-query response system
Improve clarity and details in existing documentation
Implement a routine system check and maintenance every week
Create a routine maintenance checklist
Assign system check responsibilities to IT staff
Schedule a weekly system check in the IT calendar
Increase system update frequency to 100% every two weeks
Implement automatic update software across the system
Allocate resources for continuous system testing
Develop a biweekly schedule for system updates

query-resolution system-maintenance documentation-specialist it-staff documentation-team it-department

Implement this OKR

It Resolution Specialist OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your It Resolution Specialist OKRs in a strategy map

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Resolution Specialist OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

To learn: What is the meaning of OKRs
Blog posts: ODT Blog
Success metrics: KPIs examples

What's next? Try Tability's goal-setting AI

You can create an iterate on your OKRs using Tability's unique goal-setting AI.

Watch the demo below, then hop on the platform for a free trial.

Start a free trial →Learn more about Tability