OKR template to timely resolution of IT network, hardware, software and ERP related issues

This OKR seeks to ensure the timely resolution of IT network, hardware, software, and ERP issues. In order to achieve this, the objectives focus on maintaining a 90% rate of resolving IT network issues within agreed service levels. The initiatives to achieve this include establishing stringent service level agreements, weekly monitoring of IT network performance and conducting regular IT resolution training.

Another objective is to attain an 85% success rate in handling hardware and software issues during the first contact. This can be achieved by the training of staff in recent software and hardware troubleshooting techniques, monitoring response strategies weekly for their effectiveness, and developing comprehensive diagnostic checklists for issue resolution.

Furthermore, the OKR aims to increase ERP issue resolution efficiency by 15% through expert training sessions. This involves designing training programs suited to these issues and identifying key problem areas in current ERP issue handling. Regular implementation and monitoring of the training sessions is also crucial.

Overall, the OKR is focused on ensuring optimal performance of IT network, hardware, software, and ERP systems by resolving related issues promptly and efficiently. The milestones and objectives outlined underline the expectation for a very timely and effective response to these issues.