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8 OKR examples for Resolution Team Member

What are Resolution Team Member OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Resolution Team Member to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Resolution Team Member OKRs with AI

How to create great OKRs for any scenario in seconds

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

  • 1. Go to Tability's plan editor
  • 2. Click on the "Generate goals using AI" button
  • 3. Use natural language to describe your goals

Tability will then use your prompt to generate a fully editable OKR template.

How to improve existing OKRs with AI feedback

If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.

  • 1. Go to Tability's plan editor
  • 2. Add your existing OKRs (you can import them from a spreadsheet)
  • 3. Click on "Generate analysis"

AI feedback for OKRs in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

You can then decide to accept the suggestions or dismiss them if you don't agree.

Using the free OKR generator to get a quick template

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Our Resolution Team Member OKRs examples

You'll find below a list of Objectives and Key Results templates for Resolution Team Member. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to enhance the resolver team's incident resolution quality

  • ObjectiveEnhance the resolver team's incident resolution quality
  • KRImplement a new resolution process and train 100% of the team
  • TaskDevelop effective training materials for the process
  • TaskTrain entire team on new process
  • TaskDesign a comprehensive new resolution process
  • KRAchieve a 20% increase in satisfactory resolution reports from affected teams
  • TaskPeriodically evaluate and improve resolution strategies
  • TaskImprove communication channels within affected teams
  • TaskImplement regular training programs on problem resolution
  • KRReduce incident recurrence rate by 25%
  • TaskTrain employees on incident prevention measures
  • TaskProvide proactive maintenance on all operating equipment
  • TaskImplement a comprehensive incident tracking system
Tability

2OKRs to enhance incident resolution quality by minimizing issue recurrence

  • ObjectiveEnhance incident resolution quality by minimizing issue recurrence
  • KRDecrease average incident resolution time by 15%
  • TaskStreamline communication processes between teams
  • TaskImplement incident management training for all team members
  • TaskOptimize workflows via automation tools
  • KRIncrease resolver team's satisfaction score by 20%
  • TaskProvide regular training sessions to enhance skills
  • TaskImplement a rewarding system for well-performing team members
  • TaskImprove communication channels for better collaboration
  • KRReduce incident reoccurrence rate by 30%
  • TaskEnhance existing incident response procedures
  • TaskImplement rigorous post-incident reviews to identify causes
  • TaskIncrease staff training in incident prevention strategies

3OKRs to enhance efficiency of chargeback recovery process

  • ObjectiveEnhance efficiency of chargeback recovery process
  • KRReduce chargeback dispute resolution time by at least 20%
  • TaskStreamline internal communication processes
  • TaskConduct regular training for resolution team
  • TaskImplement automated dispute management software
  • KRIncrease the percentage of successful chargeback recoveries by 30%
  • TaskOptimize communication with customers during disputes
  • TaskImplement rigorous dispute management procedures and policies
  • TaskTrain staff on efficient chargeback handling strategies
  • KRImplement a new chargeback automation system reducing manual tasks by 50%
  • TaskResearch and select a suitable chargeback automation system
  • TaskCoordinate system installation and configure settings
  • TaskTrain staff on new system usage and procedures

4OKRs to enhance collaborative capabilities as an HR specialist partnering in team activities

  • ObjectiveEnhance collaborative capabilities as an HR specialist partnering in team activities
  • KREnhance conflict resolution skills by completing a certified course in 3 months
  • TaskEnroll in a suitable certified course
  • TaskResearch accredited conflict resolution courses
  • TaskConsistently engage in course activities and assignments
  • KRImprove internal communication by superintending a 15% reduction in misunderstanding incidents
  • TaskDevelop a transparent incident reporting system
  • TaskImplement clarity training for all staff members
  • TaskRegularly review communication protocols
  • KRFacilitate 4 effective team-building exercises leading to a 20% increase in engagement
  • TaskPlan and schedule 4 team-building activities
  • TaskResearch proven team-building exercises suited for your team
  • TaskEvaluate engagement levels before and after exercises

5OKRs to implement a new CMS successfully

  • ObjectiveImplement a new CMS successfully
  • KRTrain and upskill DevOps team members to effectively support and maintain the CMS
  • KRDecrease the average time to resolve CMS-related issues by 20%
  • TaskConduct regular audits to identify and address recurring CMS-related issues proactively
  • TaskImplement regular training sessions for CMS support staff to enhance their technical skills
  • TaskStreamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
  • TaskImprove communication channels to expedite issue escalation and resolution
  • KRCollaborate with the service partner to ensure smooth integration of the CMS
  • TaskClearly define the roles and responsibilities of each team member involved in the integration process
  • TaskEstablish a communication protocol to ensure efficient information sharing between all parties involved
  • TaskDevelop a structured timeline with key milestones for the CMS integration project
  • TaskSet up regular meetings with the service partner to discuss the CMS integration progress
  • KRSuccessfully deploy and configure the new CMS on the production environment
  • TaskCollaborate with IT team to ensure compatibility of CMS with existing infrastructure
  • TaskConduct thorough testing of the new CMS on a staging environment before deployment
  • TaskDevelop a detailed step-by-step deployment plan for CMS implementation
  • TaskConfigure user permissions and roles in the production environment for effective CMS usage

6OKRs to improve MTTR efficiency to enhance customer satisfaction

  • ObjectiveImprove MTTR efficiency to enhance customer satisfaction
  • KRImplement automation tools to decrease manual intervention in incident resolution by 20%
  • TaskMonitor and measure the effectiveness of automation tools in reducing manual intervention
  • TaskDetermine specific incidents that can be resolved through automation
  • TaskConduct a thorough evaluation of available automation tools for incident resolution
  • TaskImplement selected automation tools into incident resolution processes
  • KRIncrease first-call resolution rate by 10% through improved troubleshooting techniques
  • TaskDevelop a standardized troubleshooting checklist and documentation process
  • TaskEncourage knowledge sharing and collaboration among support team members to enhance troubleshooting efficiency
  • TaskConduct regular performance evaluations to identify areas for improvement in troubleshooting skills
  • TaskImplement comprehensive training program for troubleshooting techniques
  • KRProvide comprehensive training to support team to enhance technical capabilities and problem-solving skills
  • TaskOrganize team-building activities to foster collaboration and enhance problem-solving through group participation
  • TaskOffer online training resources and modules for the support team to enhance their technical skills
  • TaskConduct technical workshops to strengthen the support team's knowledge and proficiency
  • TaskImplement regular problem-solving exercises to improve the team's critical thinking abilities
  • KRReduce average incident response time by 15% through process improvement

7OKRs to increase efficiency in customer support process

  • ObjectiveIncrease efficiency in customer support process
  • KRTrain 100% of support team on new support process workflows
  • TaskMonitor staff's application of new processes post-training
  • TaskSchedule mandatory training sessions for support team
  • TaskDevelop comprehensive training materials on new workflows
  • KRReduce average ticket resolution time by 20%
  • TaskImprove collaboration and communication within teams
  • TaskImplement training sessions to enhance problem-solving skills
  • TaskStreamline ticket resolution process with automation tools
  • KRIncrease first-call resolution rate to 80%
  • TaskImplement comprehensive training for customer service representatives
  • TaskInvest in improved CRM software for customer tracking
  • TaskMonitor calls and provide feedback for continuous improvement

8OKRs to improve IT service desk performance and customer satisfaction

  • ObjectiveImprove IT service desk performance and customer satisfaction
  • KRAchieve 90% customer satisfaction rating in user surveys
  • TaskImplement regular training for customer service team
  • TaskDevelop customer-centric policies and strategies
  • TaskEstablish a user feedback system post-service
  • KRIncrease first contact resolution rate to 80%
  • TaskImplement a robust knowledge management system
  • TaskRegularly monitor and analyze resolution metrics
  • TaskTrain customer service team on effective problem-solving techniques
  • KRReduce average ticket resolution time by 20%
  • TaskImplement advanced ticket prioritization system
  • TaskStreamline communication processes within the team
  • TaskProvide comprehensive problem-solving training to staff
Tability

Resolution Team Member OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your Resolution Team Member OKRs

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Resolution Team Member OKR templates

We have more templates to help you draft your team goals and OKRs.