OKR template to enhance efficiency of chargeback recovery process

public-lib · Published 3 months ago

This OKR focuses on improving the efficiency of the chargeback recovery process in a business, primarily aiming to reduce the resolution time by at least 20%. This objective can be achieved through initiatives like streamlining internal communication processes and conducting regular training for the resolution team.

Another key objective is to increase the percentage of successful chargeback recoveries by 30%. In order to achieve this, the organization aims to optimize communication with customers during disputes and implementing rigorous dispute management procedures and policies. Staff would also be trained with efficient chargeback handling strategies.

Lastly, the OKR also emphasizes the implementation of a new chargeback automation system that aims to reduce manual tasks by 50%. To make this happen, the organization plans to research and select a suitable system, coordinate its installation, configure its settings, and train staff on its usage and procedures.

All these objectives, when fulfilled, would collectively enhance the efficiency of the chargeback recovery process.
  • ObjectiveEnhance efficiency of chargeback recovery process
  • Key ResultReduce chargeback dispute resolution time by at least 20%
  • TaskStreamline internal communication processes
  • TaskConduct regular training for resolution team
  • TaskImplement automated dispute management software
  • Key ResultIncrease the percentage of successful chargeback recoveries by 30%
  • TaskOptimize communication with customers during disputes
  • TaskImplement rigorous dispute management procedures and policies
  • TaskTrain staff on efficient chargeback handling strategies
  • Key ResultImplement a new chargeback automation system reducing manual tasks by 50%
  • TaskResearch and select a suitable chargeback automation system
  • TaskCoordinate system installation and configure settings
  • TaskTrain staff on new system usage and procedures
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