OKR template to enhance the resolver team's incident resolution quality
The OKR plans to achieve these objectives through initiates like developing effective training materials, training the team on the new process and designing a comprehensive new resolution process.
Further initiatives include evaluation and improvement of resolution strategies, improving communication within affected teams, periodic training and proactiveness in incident prevention and equipment maintenance.
The implementation of a thorough incident tracking system is also a vital part of achieving these objectives. This OKR focuses on improvement through education, communication, prevention, and strategic process development.
- ObjectiveEnhance the resolver team's incident resolution quality
- KRImplement a new resolution process and train 100% of the team
- Develop effective training materials for the process
- Train entire team on new process
- Design a comprehensive new resolution process
- KRAchieve a 20% increase in satisfactory resolution reports from affected teams
- Periodically evaluate and improve resolution strategies
- Improve communication channels within affected teams
- Implement regular training programs on problem resolution
- KRReduce incident recurrence rate by 25%
- Train employees on incident prevention measures
- Provide proactive maintenance on all operating equipment
- Implement a comprehensive incident tracking system
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale