OKR template to provide an awesome support experience

Tability Templates · Published almost 2 years ago

  • ObjectiveBe known for having legendary support
  • Key ResultImprove CSAT from 70% to 85%
  • TaskWrite FAQ for top 20 questions asked by users
  • Key ResultReduce first response time to 1h
  • TaskConnect support channels to Slack
  • TaskHave a clear rotation of on-support calls
  • Key ResultImprove average resolution time to be under 5h
  • TaskAdopt a clear escalation process to get faster help from devs
  • TaskCreate internal knowledge base for common issue
Try in Tability

Made for Tability

Use Tability to track all your goals and initiatives in one place.

Get started →
supportcustomer-successoperations
Share

Related OKRs examples

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

Signup1 Create your workspace
Signup2 Build plans in seconds with AI
Signup3Track your progress
Get started →Learn more about Tability
Copyright © 2024 Tability