12 OKR examples for Customer Growth
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We have curated a selection of OKR examples specifically for Customer Growth to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read more about the OKR meaning online.
Best practices for OKR
Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Building your own OKRs with AI
While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.
- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator
How to track OKRs
Quarterly OKRs should have weekly updates to get all the benefits from the framework.
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKRs-tracking tool for it.
We recommend Tability for an easy way to set and track OKRs with your team.
Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.
Customer Growth OKRs templates
The examples have Customer Growth Objectives and Key Results, but they may also include the tasks that can help you get there.
OKRs to enhance account growth and customer retention
Enhance account growth and customer retention
Increase customer base by 20% by introducing two new promotion strategies
Develop, and finalize plans for two strategic promotions- Track and analyze the promotion's response rates
- Implement the promotions across all pertinent channels
- Invigorate account activity by 15% through the implementation of new user engagement tactics
- Develop new features to enhance user engagement on platform
- Initiate user-focused campaigns promoting platform usage
- Implement a reward system to stimulate account activity
- Achieve a 10% reduction in customer churn through improved product offerings
- Analyze customer feedback to identify issues with current offerings
- Develop improved, competitive product or service features
- Implement targeted marketing campaign for revamped offerings
OKRs to increase business growth and client retention
- Increase business growth and client retention
- Increase quarterly revenue by 20% through cross-selling and up-selling strategies
- Monitor and optimize sales data weekly
- Develop and implement targeted marketing campaigns
- Train staff in effective cross-selling and up-selling techniques
- Boost customer base by 15% through intensive marketing and customer referral program
- Launch a lucrative customer referral program
- Develop and implement an intensive marketing strategy
- Regularly track and measure customer growth
- Achieve a 90% customer retention rate by optimizing customer service and support
- Set up a customer loyalty rewards program
- Organize regular training for customer service staff
- Implement a multi-channel customer support system
OKRs to boost customer acquisition
- Increase customer acquisition
- Increase number of customer sign-ups by 30%
- Develop content to engage potential customers.
- Offer incentives for customers to sign up.
- Increase visibility of sign-up process on website.
- Create an email marketing campaign to target potential customers.
- Increase customer lifetime value by 20%
- Create targeted email campaigns with personalized content.
- Develop a loyalty program for existing customers.
- Offer special discounts and promotions to existing customers.
- Increase customer service response times.
OKRs to boost new customer revenue on Amazon by 50%
- Boost new customer revenue on Amazon by 50%
- Elevate average customer transaction amount by 15% via upselling techniques
- Introduce loyalty programs incentivizing larger transactions
- Train staff in persuasive upselling and cross-selling techniques
- Implement product bundles to encourage higher-priced purchases
- Increase advertising campaign conversion rate by 30%
- Design and implement new conversion-focused ad content
- Analyze conversion data to identify improvement areas
- Review and refine existing ad targeting strategy
- Grow new customer base by 20% through targeted marketing strategies
- Implement and monitor marketing efforts regularly
- Develop tailored marketing strategies for identified audience
- Identify target audience for the product or service
OKRs to strengthen relationships with key accounts and identifying opportunities for growth
- Increase revenue through strategic account management
- Develop and execute personalized account plans for top 3 accounts
- Conduct 5 in-person meetings with key accounts to strengthen relationships
- Identify 3 new growth opportunities within key accounts
- Increase key account revenue by 10% through cross-selling and upselling
OKRs to drive revenue growth through personalisation
- Drive revenue growth through personalisation
- Improve customer retention rate by 15% through tailored email marketing campaigns
- Analyze campaign performance and make iterative improvements based on customer feedback and data
- Implement automated email workflows to consistently engage customers at different stages of their journey
- Segment customer database based on demographics, behavior, and purchasing patterns
- Develop personalized email content that addresses individual customer needs and preferences
- Increase conversion rate by 10% through personalised recommendations on the website
- Optimize website's user interface to prominently display personalized recommendations throughout the user journey
- Analyze customer data to understand preferences and create tailored recommendation lists
- Continuously monitor and test recommendation algorithms to improve accuracy and relevance
- Implement an AI-driven recommendation engine to offer personalized product suggestions
- Generate 30% more revenue from existing customers by delivering highly targeted promotions
- Implement a customer loyalty program to reward and incentivize existing customers for their continued business
- Monitor and track promotion effectiveness, making adjustments based on real-time customer feedback
- Develop a strategic plan to increase customer engagement and encourage repeat purchases
- Analyze customer data to identify interests and preferences for personalized promotions
- Achieve a 20% increase in average order value by leveraging personalised upselling techniques
- Analyze customer shopping patterns to identify potential upselling opportunities
- Implement dynamic pricing strategies to showcase higher-value options and incentives for upselling
- Train sales team on effective upselling techniques and how to personalize offers
- Develop tailored product recommendations based on customer preferences and purchase history
OKRs to increase in-app purchases by 15%
- Boost in-app purchases
- Implement personalized recommendations to increase add-to-cart rate by 20%
- A/B test different pricing strategies to increase revenue per purchase by 15%
- Increase conversion rate on product page to 30%
- Increase retention rate by 10% through targeted email campaigns
OKRs to land and expand through product stickiness
- Land and expand through product stickiness
- Reduce churn rate by 50%
- Double our ARPC(Average revenue per customer)
- Increase NPS rating by 10
- Improve results of Onboarding survey by 25%
OKRs to help customers expand usage faster
- Help customers expand faster
- 25% of new customers expand to 5+ users in their first week.
- Include step to invite team in the onboarding process
- Add domain sharing marketing email to the drip feed
- 60% of customers have turned on the team domain sharing
- Publish post explaining the benefits of using the platform with a team
- Run special marketing campaign to increase activation
OKRs to drive 110% growth in MRR for our new product
- Drive 110% growth in MRR for our new product
- Enhance customer retention rate for the new product by 15%
- Achieve a 10% increase in average revenue per customer for the new product
- Analyze pricing strategy and competitive landscape to optimize product pricing for maximum revenue
- Conduct market research to identify key customer segments and their willingness to pay
- Develop targeted marketing campaigns to increase product adoption and upsell opportunities
- Provide additional training and resources to sales team to effectively communicate product value
- Generate a 30% growth in upsell and cross-sell revenue from the new product
- Develop targeted marketing campaigns to promote the upsell and cross-sell options of the new product
- Implement customer feedback mechanisms to continuously improve upsell and cross-sell strategies for the new product
- Train sales teams on effectively presenting and selling the upsell and cross-sell options for the new product
- Conduct thorough market research to identify potential upsell and cross-sell opportunities for the new product
- Increase the number of paying customers for the new product by 20%
- Implement targeted online advertising to reach a wider audience
- Offer enticing promotional discounts to encourage immediate purchase
- Leverage social media platforms for customer engagement and word-of-mouth marketing
- Enhance product features and benefits to increase perceived value
OKRs to incrementar la audiencia del newsletter al doble
- Incrementar la audiencia del newsletter al doble
- Conseguir un 30% de aumento en las suscripciones a través de referencias
- Implementar un programa de incentivos para referencias
- Promover el programa de referencias en redes sociales
- Capacitar al equipo de atención al cliente sobre referencias
- Incrementar la tasa de clics en el enlace del newsletter en un 25%
- Diseñar llamadas a la acción convincentes y atractivas
- Segmentar y personalizar el newsletter para cada destinatario
- Mejorar la calidad y relevancia del contenido del newsletter
- Aumentar el número de páginas visitadas del sitio web en un 20%
- Crear contenido atractivo e interactivo para retener a los visitantes
- Promover el sitio web activamente en redes sociales
- Implementar estrategias de SEO para mejorar el ranking de búsqueda
OKRs to grow revenue from existing accounts through upselling and cross-selling initiatives
- Increase revenue from existing accounts through upselling and cross-selling
- Achieve a 15% increase in revenue from cross-selling
- Conduct at least 3 effective cross-selling presentations per month
- Achieve a 10% increase in revenue from upselling
- Secure repeat business from 80% of existing clients
More OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to increase SEO performance
- OKRs to improve user onboarding
- OKRs to develop expertise in a specific field
- OKRs to enhance the new hire pre-onboarding experience
- OKRs to achieve compliance with industry standards and regulations
- OKRs to improve EV Program outcomes through competitive and strategic data analysis
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: Complete 2024 OKR cheat sheet
- Blog posts: ODT Blog
- Success metrics: KPIs examples