OKR template to regain 35% of lost customers from our database
The second objective is to enhance communication with customers by 50%, intending to regain lost customers. This will be done by doubling the amount of newsletters sent to customers each week, boosting social media engagement with customers by 50%, and carrying out biweekly customer satisfaction surveys.
The third objective focuses on implementing re-engagement strategies to recover 10% of the lost customers. The initiatives to achieve this include sending personalized re-engagement emails to lost customers, developing incentive-based re-engagement campaigns, and identifying reasons behind customer churn from reviews and feedback.
By systematically executing these initiatives and regularly measuring performance against the objectives, the company seeks to regain a significant proportion of its lost customer base, improve customer service, increase customer engagement, and understand customer churn, thereby promoting customer retention and loyalty.
ObjectiveRegain 35% of lost customers from our database
KRImprove customer support response time by 20%
Develop round-the-clock support with rotating shifts for immediate response- Implement a new customer service software for faster query resolution
- Train support staff to enhance problem-solving speed and efficiency
- KRIncrease our efforts in customer communication by 50%
- Double weekly newsletters sent to customers
- Boost social media engagement with customers by 50%
- Implement biweekly customer satisfaction surveys
- KRImplement re-engagement strategies to recover 10% of lost customers
- Personalize and send re-engagement emails to lost customers
- Develop incentive-based re-engagement campaigns
- Identify reasons behind customer churn from reviews and feedback
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale