2 customisable OKR examples for Service Transformation
What are Service Transformation OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Transformation. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Service Transformation OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable Service Transformation OKRs examples
You will find in the next section many different Service Transformation Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
1. OKRs to accelerate service transformation through innovation and benchmarking
Accelerate service transformation through innovation and benchmarking
Achieve a 15% reduction in service processing time via technological enhancements
Train staff to effectively utilize technology for efficiency
Implement automation software for routine service tasks
Upgrade outdated processing systems with faster technology
Implement three benchmarked best practices in service delivery
Analyze their best service delivery practices thoroughly
Incorporate these strategies into our existing service delivery model
Identify top-performing companies in service delivery for benchmarking
Increase operational efficiency by 25% through process innovation
Review and streamline current operational processes
Implement new technologies to automate routine tasks
Invest in staff process innovation training
2. OKRs to enhance service efficiency and transformation via innovation and benchmarking
Enhance service efficiency and transformation via innovation and benchmarking
Benchmark our services against 3 industry-leading competitors to identify improvement opportunities
Identify 3 industry-leading competitors relevant to our services
Analyze and benchmark our services against these competitors
Identify and document possible improvement opportunities
Increase service process efficiency by 25% through the use of lean techniques
Monitor, review and adjust new processes regularly
Analyze and eliminate inefficiencies in current processes
Implement lean techniques training for service process teams
Implement 2 new innovative solutions that transform our services and add value
Research and identify two innovative solutions for services
Evaluate and measure added value post-implementation
Develop implementation plans for chosen innovations
Service Transformation OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Service Transformation OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Service Transformation OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to improve procurement documentation through thorough auditing
OKRs to enhance quality control testing effectiveness
OKRs to negotiate better pricing with vendors early in the project
OKRs to boost overall community engagement on the platform
OKRs to improve efficiency of QA triaging
OKRs to land and expand through product stickiness
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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