87 OKR examples for Quality
What are Quality OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
We have curated a selection of OKR examples specifically for Quality to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read more about the OKR meaning online.
Best practices for managing your Quality OKRs
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to the weekly check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples below). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Building your own Quality OKRs with AI
While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.
- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives
- including a GPT-4 powered goal generator
Best way to track your Quality OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
Quality OKRs templates
We've covered most of the things that you need to know about setting good OKRs and tracking them effectively. It's now time to give you a series of templates that you can use for inspiration!
You'll find below a list of Objectives and Key Results templates for Quality. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance product and component Quality, Security, & Performance
Enhance product and component Quality, Security, & Performance
Improve product performance by reducing load time by 15%
Optimize graphics and frontend components to speed up rendering- Implement efficient algorithms to make the software more effective
- Upgrade server resources to enhance load capacity and speed
- Increase test coverage of products by 20% to retain quality
- Develop robust test cases for these identified areas
- Identify areas of product with low or no test coverage
- Implement these tests and analyze test coverage results
- Implement a two-step verification process to enhance security by 30%
- Select and purchase a suitable verification system
- Research secure two-step verification options
- Train staff on new verification processes
OKRs to enhance architectural vision and delivery quality
- Enhance architectural vision and delivery quality
- Achieve 90% client satisfaction rating for completed architectural projects
- Foster open communication for client queries
- Regularly monitor and evaluate client satisfaction
- Implement client feedback in final project designs
- Increase departmental collaboration on innovative design concepts
- Create shared online platform for design ideas discussion
- Establish interdisciplinary project teams for innovation design
- Implement regular brainstorming sessions across different departments
- Implement 2 new quality control measures to optimize project delivery
- Research effective quality control methods to address deficiencies
- Identify two deficiencies in the current project delivery process
- Develop and implement quality control measures based on research
OKRs to enhance the quality standards of our product portfolio
- Enhance the quality standards of our product portfolio
- Reduce returned product rates due to quality issues by 20%
- Implement comprehensive product testing pre-shipment
- Train staff on improving product inspection process
- Enhance quality control procedures for product manufacturing
- Conduct 10 comprehensive quality assurance tests for each product category
- Schedule 10 comprehensive tests for each category
- Identify the product categories for quality testing
- Analyze and document the results for review
- Achieve a 95% customer satisfaction rate on product quality through feedback surveys
- Implement a system for customer feedback surveys
- Initiate improvements based on collected feedback
- Regularly monitor and analyze survey results
OKRs to achieve consistent delivery of a high-quality application
- Achieve consistent delivery of a high-quality application
- Increase weekly cadence of successful application releases by 20%
- Integrate automated testing for faster bug detection
- Implement more efficient software development methodologies
- Enhance collaboration among development teams
- Decrease application issues reported post-release by 30%
- Implement a comprehensive quality assurance and testing process
- Prioritize regular updates and patches post-release
- Enhance pre-release user acceptance testing
- Enhance user satisfaction ratings on the application by improving it by 25%
- Develop and launch new desired features
- Prioritize and address reported bugs and glitches
- Implement frequent customer surveys to gather user feedback
OKRs to enhance Data Quality
- Enhance Data Quality
- Improve data integrity by resolving critical data quality issues within 48 hours
- Increase accuracy of data by implementing comprehensive data validation checks
- Train staff on proper data entry procedures to minimize errors and ensure accuracy
- Regularly review and update data validation rules to match evolving requirements
- Create a thorough checklist of required data fields and validate completeness
- Design and implement automated data validation checks throughout the data collection process
- Achieve a 90% completion rate for data cleansing initiatives across all databases
- Reduce data duplication by 20% through improved data entry guidelines and training
- Establish a feedback system to receive suggestions and address concerns regarding data entry
- Implement regular assessments to identify areas of improvement and address data duplication issues
- Provide comprehensive training sessions on data entry guidelines for all relevant employees
- Develop concise data entry guidelines highlighting key rules and best practices
OKRs to enhance software and component quality
- Enhance software and component quality
- Execute 100% of planned quality assurance tests to identify and fix bugs
- Analyze test results and correct identified bugs
- Conduct all preassigned tests thoroughly
- Review the lineup of planned quality assurance tests
- Increase user satisfaction by improving software usability by 20%
- Implement improvements based on user feedback
- Identify user pain points through feedback surveys
- Continuously test software for user experience enhancements
- Decrease software component's failure rate by 15%
- Conduct regular maintenance and updates to improve stability
- Employ advanced debugging tools to spot and fix errors
- Implement rigorous software component testing at varying stress levels
OKRs to implement a federated quality model successfully
- Implement a federated quality model successfully
- Train 90% of the team on the federated quality model implementation by week 8
- Schedule training sessions before week 8
- Monitor and confirm completed training
- Identify team members needing training on the model
- Develop a detailed implementation plan for the federated quality model by week 4
- Achieve 95% operational efficiency of the implemented model by end of quarter
- Implement necessary improvements to optimize efficiency
- Identify and rectify inefficiencies in the model
- Evaluate current model performance metrics regularly
OKRs to enhance the quality of the company's testing process
- Enhance the quality of the company's testing process
- Reduce the number of bugs found post-release by 30%
- Implement continuous training for the development team
- Develop rigorous pre-launch software testing protocols
- Enhance code review processes and quality checks
- Achieve 95% accuracy rate in every conducted testing
- Review and refine testing procedures and tools
- Implement comprehensive training on test protocol
- Conduct regular monitoring and performance evaluation
- Implement two new automated testing tools to streamline process
- Research and select two suitable automated testing tools
- Train the team on usage and integration of tools
- Purchase and install chosen automated testing tools
OKRs to improve Product Stability and Quality
- Improve Product Stability and Quality
- Achieve a product stability score of 90% in internal testing
- Continuously monitor and evaluate the product's stability throughout the testing phase
- Implement necessary optimizations and improvements to ensure a stability score of 90%
- Identify and address any bugs or issues found during internal testing promptly
- Perform thorough and rigorous internal testing on the product
- Reduce average product response time by 15%
- Increase customer satisfaction rating by 10%
- Personalize customer interactions by addressing them by name and anticipating their needs
- Improve response time to customer inquiries by implementing a live chat feature
- Provide additional training to customer service representatives to enhance their communication skills
- Conduct customer feedback surveys to gather insights and identify areas for improvement
- Reduce product defects by 20%
OKRs to streamline high-quality project delivery at Goalkeep
- Streamline high-quality project delivery at Goalkeep
- Achieve 80% client satisfaction rate indicating smoother project delivery
- Conduct regular training focusing on client satisfaction
- Implement client feedback loops to strengthen project delivery
- Enhance communication for better client relations
- Train 100% of project team members on quality assurance best practices
- Monitor team members' progress and completion of training
- Identify a quality assurance training program or course
- Schedule training sessions for all team members
- Implement a standardized project management framework to reduce process inconsistencies by 30%
- Research and adopt a proven project management framework
- Identify current project management process inconsistencies
- Train staff on the new project management framework
OKRs to and with quality
- Deliver work with exceptional quality
- Increase productivity by 25% through optimization of work processes
- Increase the number of positive customer feedback by 50%
- Achieve a customer satisfaction rating of 95% or higher
- Complete 100% of tasks before the deadline
OKRs to enhance the quality of software releases through manual testing
- Enhance the quality of software releases through manual testing
- Increase manual test case effectiveness by 25%
- Provide continuous training for manual testing techniques
- Implement peer reviews for manual test case validation
- Develop exhaustive, realistic use-cases scenarios for better test coverage
- Reduce critical bugs in live software by 15%
- Implement rigorous testing procedures before software deployment
- Regularly update and debug software code base
- Train developers in best practices for bug prevention
- Raise manual test coverage for each release to at least 95%
- Identify areas of software currently lacking full manual testing
- Develop comprehensive manual test plans for those areas
- Train team to execute new test plans efficiently
OKRs to create efficient service quality monitoring tools
- Create efficient service quality monitoring tools
- Achieve at least 80% accuracy in service quality measurement by week 9
- Review and adjust service protocols based on feedback every week
- Implement regular employee training for customer service best practices
- Set up a system for tracking and measuring service quality
- Design and launch a beta version of service quality monitoring tools by week 6
- Code and test a beta version of the tools
- Launch the beta version by week 6
- Sketch initial design ideas for service quality monitoring tools
- Collect and implement feedback from 70% of beta users to improve the tool by week 13
- Implement solutions based on user feedback
- Analyze received feedback for common issues
- Contact beta users requesting actionable feedback
OKRs to increase quality assurance effectiveness and efficiency
- Increase quality assurance effectiveness and efficiency
- Implement automation in 70% of QA testing processes
- Train QA team in automation tool use
- Identify the QA testing processes that can be automated
- Research and acquire suitable automation tools
- Decrease false positive reports by 30%
- Train staff on identifying and handling false positives
- Enhance data quality and accuracy checks
- Implement stricter parameters in reporting algorithms
- Increase the QA test pass rate to 95%
- Enhance the bug detection and reporting system
- Develop a comprehensive training program for QA testers
- Implement rigorous test case reviews before execution
OKRs to integrate two applications seamlessly
- Integrate two applications seamlessly
- Improve user experience by reducing the average response time by 15%
- Increase data transfer accuracy between applications by 20%
- Conduct regular performance testing and optimization measures on the applications
- Optimize network infrastructure for faster and more reliable data transmission
- Implement data validation checks in the application code
- Improve error handling and logging mechanism for data transfer failures
- Reduce integration errors by implementing automated testing, resulting in a 30% decrease in bugs
- Analyze and address the root causes of integration errors to prevent future occurrences
- Regularly update and maintain the automated test suite to match system changes
- Implement a continuous integration process to detect integration errors early on
- Develop automated tests for integration scenarios to ensure proper functionality
- Achieve a 95% success rate in processing transactions between the integrated applications
OKRs to successfully complete the GPU component
- Successfully complete the GPU component
- Reduce the number of performance issues found during testing by 50%
- Integrate automated testing in the development process
- Implement thorough code reviews before initiating tests
- Increase training sessions on effective coding practices
- Quality review passed in all 3 stages of the GPU component lifecycle
- Update GPU component lifecycle quality control procedures
- Discuss the successful review outcome with the team
- Document all observations during GPU component lifecycle stages
- Achieve 80% project milestone completions on GPU component development by the period end
- Assign experienced team for GPU component development
- Regularly track and review progress of project completion
- Prioritize daily tasks towards the project's milestones
OKRs to achieve full project implementation
- Achieve full project implementation
- Reduce project implementation errors by 50% through continuous quality control measures
- Complete all project milestones and deliverables within the set timeframe
- Assign responsibilities to team members and ensure clear communication channels
- Implement risk management strategies to mitigate potential delays and challenges
- Regularly review progress and make adjustments to ensure milestones are on track
- Create a detailed project plan outlining tasks, deadlines, and deliverables
- Increase project implementation progress by 25% each month
- Set clear project milestones and deadlines
- Promote effective collaboration and communication among project team members
- Regularly track and analyze project performance and identify bottlenecks
- Allocate additional resources or redefine tasks to expedite project implementation
- Ensure all project team members have received the necessary training and support for successful implementation
- Monitor and evaluate team members' progress and provide ongoing support
- Assess the training needs of all project team members
- Schedule training sessions and support sessions as needed
- Provide relevant training resources and materials
OKRs to amplify efficiency and scalability of Business Operations' internal processes
- Amplify efficiency and scalability of Business Operations' internal processes
- Increase team's operational efficiency by 25% through process automation and training
- Reduce operational delays and errors by 30% via enhanced internal quality controls
- Monitor and assess performance for continuous improvement
- Train employees on revised operational procedures
- Implement stringent quality control checks at each stage
- Expand the volume capacity by 20% through better resource allocation and staffing strategies
- Review current resource allocation for efficiency improvements
- Implement optimal staffing strategies to increase productivity
- Source additional resources to accommodate 20% volume increase
OKRs to enhance quality and reach of written content at TechnoStruct Academy
- Enhance quality and reach of written content at TechnoStruct Academy
- Increase weekly content output by 25% without compromising quality
- Prioritize content production within your weekly schedule
- Organize and streamline content creation process
- Invest in automation tools for efficiency
- Achieve a 20% increase in reader engagement metrics
- Implement a user-friendly comment section
- Develop and implement a personalized content recommendation system
- Increase frequency of engaging, interactive posts
- Receive positive feedback on 90% of content published
- Consistently create high-quality, engaging content
- Regularly solicit reader feedback to make improvements
- Implement changes based on received feedback swiftly
OKRs to elevate the quality of customer service
- Elevate the quality of customer service
- Implement new staff training to increase the customer service skills score by 25%
- Develop a comprehensive customer service training program
- Allocate staff members to participate in the training
- Evaluate and monitor improvements in customer service scores
- Reduce service complaints by 30% through improved response times
- Regularly review and update response time goals
- Introduce better systems for ticket prioritizing functionality
- Implement customer service training to enhance response efficiency
- Improve customer satisfaction scores by 20% in the customer feedback survey
- Implement regular staff training on superior customer service
- Develop a loyalty program appealing to existing customers
- Initiate a quick response system for customer inquiries
OKRs to attain full functionality of the prototype
- Attain full functionality of the prototype
- Reduce identified prototype defects by 70%
- Implement rigorous quality control checks on the prototype
- Train team on defect prevention and resolution techniques
- Continuously improve prototype based on feedback and test results
- Implement all necessary changes and updates for prototype within 14 days
- Prioritize necessary changes and updates for prototype
- Assign tasks to relevant team members
- Complete and test all updates within 14 days
- Improve user-testing score to above 85% satisfaction
- Collect feedback regularly from users
- Conduct regular user-training workshops
- Improve user interface based on feedback
OKRs to improve web and mobile user experience parity
- Improve web and mobile user experience parity
- Increase the number of user interactions per session on web and mobile by 15%
- Utilize personalized recommendations and tailored notifications to engage users and promote interaction
- Optimize the user interface to enhance navigation and encourage exploring the platform
- Implement gamification elements to motivate users and incentivize repeat interactions
- Improve content quality and relevance to increase user engagement and time spent on platform
- Reduce the number of critical bugs reported on web and mobile by 30%
- Provide regular training to the development team on best practices for bug prevention
- Improve communication between developers and QA team to address critical bug issues efficiently
- Implement automated testing to catch critical bugs early in the development process
- Conduct thorough code reviews for web and mobile apps before deployment
- Increase user satisfaction rating for web and mobile platforms by 10%
- Improve user interface design to enhance user experience and navigation
- Provide personalized and responsive customer support to address user inquiries and concerns
- Conduct user surveys and gather feedback to identify pain points and areas for improvement
- Implement faster loading times and optimize performance for seamless user interaction
- Decrease average load time for mobile devices by 20%
- Optimize server response time by identifying and resolving any bottlenecks or performance issues
- Minify CSS and JavaScript files to reduce their file size and improve loading times
- Implement caching mechanisms to store and deliver frequently accessed data more efficiently
- Optimize images by compressing and reducing their file sizes without loss of quality
OKRs to improve the effectiveness and efficiency of our design system
- Improve the effectiveness and efficiency of our design system
- Reduce system-related design errors by 20%
- Regularly update system software to minimize glitches
- Implement rigorous quality control checks in the design process
- Increase training for design team on error prevention
- Improve the reuse rate of the system components by 15%
- Regularly review component reuse metrics for constant improvement
- Analyze current system components usage and identify areas for improvement
- Implement reusable software design strategies across the development team
- Increase the user interface consistency by 30%
- Develop guidelines to improve UI uniformity
- Implement changes and assess improvements
- Analyze current UI elements for inconsistencies
OKRs to achieve 100% test case updation across all modules
- Achieve 100% test case updation across all modules
- Accomplish complete updation and quality verification of all modules by quarter end
- Implement robust quality verification checks
- Schedule time weekly for updating each module
- Regularly track and report update progress
- Update 25% of test cases in each module by week 3
- Identify modules requiring test case updates
- Revise 25% of test cases per module weekly
- Prioritize and schedule updates for each module
- Conduct a mid-quarter review to check 50% completion
- Analyze data, confirm 50% objective completion
- Schedule and conduct a mid-quarter review meeting
- Compile all project updates and data for review
OKRs to improve Continuous Integration process efficiency
- Improve Continuous Integration process efficiency
- Achieve 100% compliance with CI pipeline best practices and standards
- Establish regular monitoring and auditing of the CI pipeline to ensure ongoing compliance
- Implement automated code quality checks and testing at every stage of the pipeline
- Conduct a thorough review and update of the existing CI pipeline processes
- Provide comprehensive documentation and training on CI pipeline best practices and standards
- Decrease average CI build time by 15%
- Implement caching mechanisms to reduce redundant computations and speed up builds
- Upgrade hardware resources and infrastructure for faster build execution
- Optimize build script to parallelize tasks and reduce dependencies
- Identify and remove unnecessary or redundant steps from the build process
- Reduce CI build failures by 20% through automated validation
- Incorporate a smoke test suite to quickly identify fundamental failures
- Regularly review and update test cases to ensure effectiveness and relevance
- Create comprehensive unit and integration test suites for continuous integration
- Implement static code analysis tool to catch potential issues early
- Increase test coverage of CI builds by 10%
OKRs to improve product quality by ensuring teams identify and mitigate risks
- Improve product quality by ensuring teams identify and mitigate risks
- Increase the number of identified risks during the product development process by 20%
- Conduct regular risk assessment sessions to proactively identify potential risks and solutions
- Encourage open communication to enable team members to report potential risks promptly
- Provide training and resources to enhance risk identification skills of product development teams
- Implement a comprehensive risk identification framework for product development teams
- Conduct quarterly training sessions for teams to enhance risk identification and mitigation skills
- Evaluate and assess the effectiveness of the training sessions through feedback and metrics
- Develop training materials and curriculum for risk identification and mitigation
- Schedule and coordinate quarterly training sessions for all teams within the organization
- Facilitate interactive exercises and case studies to practice risk identification and mitigation
- Implement risk mitigation strategies for at least 80% of the identified risks
- Implement and monitor the effectiveness of risk mitigation strategies for at least 80% of risks
- Conduct a thorough risk assessment to identify potential risks
- Develop specific risk mitigation strategies for each identified risk
- Prioritize identified risks based on their potential impact and likelihood
- Achieve a 10% reduction in the occurrence of quality-related issues reported by customers
- Analyze customer feedback to identify root causes of quality-related issues
- Develop and implement corrective action plans based on root cause analysis
- Implement training programs for employees to improve quality control processes
- Conduct customer surveys to identify common quality-related issues
OKRs to build a process orchestration system
- Improve process efficiency and effectiveness through an automated orchestration system
- Increase process scalability by integrating the system with external tools and data sources
- Achieve a 90% reduction in manual errors by implementing automated quality checks and validations
- Develop and implement automated quality check systems for error detection and prevention
- Identify and analyze existing manual error-prone processes for automation
- Continuously refine and update automated validation procedures based on feedback and findings
- Conduct regular audits to monitor the effectiveness of automated quality checks
- Improve user satisfaction by maintaining an average response time of less than 5 seconds
- Reduce process execution time by 20% through system optimization and streamlined workflows
- Streamline and automate manual processes to eliminate unnecessary steps and reduce execution time
- Analyze system performance bottlenecks to identify areas for optimization and improvement
- Collaborate with stakeholders to identify and resolve any workflow inefficiencies or bottlenecks
- Prioritize and implement software upgrades or patches to enhance system efficiency and performance
OKRs to implement a robust chaos testing system in our production environment
- Implement a robust chaos testing system in our production environment
- Achieve 90% system resilience score post chaos testing and fixing identified vulnerabilities
- Develop resolutions for identified system weaknesses
- Measure system resilience post-fix, aiming for 90% score
- Implement chaos testing to identify system vulnerabilities
- Identify and document 10 potential points of system failure by month-end
- Compile findings into comprehensive document
- Review system for possible vulnerabilities or weaknesses
- Record 10 potential failure points
- Develop and deploy chaos experiments to simulate 50% of identified points of failure
- Implement and execute the chaos experiments
- Design chaos experiments to simulate these failures
- Identify the key potential failure points in the system
OKRs to boost customer loyalty and satisfaction in finance department
- Boost customer loyalty and satisfaction in finance department
- Improve retention of high-value customers by 10%
- Develop loyalty programs offering exclusive benefits to high-value customers
- Provide regular personalized communication and top-tier customer service
- Implement feedback sessions to understand and address their specific needs
- Increase our customer satisfaction survey results by 20%
- Enhance customer service training for better client interaction
- Introduce loyalty programs or customer rewards
- Implement customer feedback for improved product/service quality
- Decrease customer complaint cases by 15%
- Implement improved product/service quality checks
- Introduce more effective communication systems for customers
- Develop customer complaint response training for staff
OKRs to accelerate product scalability for multi-tenant utilization
- Accelerate product scalability for multi-tenant utilization
- Increase software load capacity by at least 20% to handle increased users
- Optimize software code to enhance efficiency
- Evaluate current server capabilities and identify limitations
- Upgrade or add additional servers to bolster capacity
- Develop and test five new multi-tenant friendly features for our product
- Design and develop five new features based on the research
- Conduct market research to identify potential multi-tenant friendly features
- Execute thorough testing of these features before release
- Achieve 100% bug-free certification for our multi-tenant product construction
- Conduct thorough and regular product performance testing
- Implement quick, effective bug-fixing procedures
- Invest in quality assurance training for the team
OKRs to improve efficiency and effectiveness in QA and training workflows
- Improve efficiency and effectiveness in QA and training workflows
- Implement 2 new training methods for staff development
- Develop content and materials for the selected training methods
- Identify potential new training methods for employee development
- Organize sessions to implement the new training methods
- Decrease client-reported QA errors by 25%
- Enhance QA training for client-facing staff
- Establish feedback system for identifying recurring errors
- Implement continuous improvement program in QA
- Increase team's product knowledge test scores by 20%
- Develop comprehensive product knowledge training materials
- Implement weekly product-focused study sessions
- Regularly administer and review product knowledge tests
OKRs to increase test automation coverage to 80%
- Increase test automation coverage to 80%
- Develop and implement 20% more automated tests every month
- Identify areas needing additional automated tests
- Integrate tests into existing system
- Write and validate new automations
- Maintain less than 5% failure rate in our automated tests
- Provide ongoing team training on test creation
- Implement rigorous quality assurance processes
- Regularly review and update the automated tests
- Improve average test execution time by 15%
- Implement more effective test optimization strategies
- Upgrade server hardware to boost processing power
- Train staff in efficient testing procedures
OKRs to increase client satisfaction for better retention rate
- Increase client satisfaction for better retention rate
- Improve product quality to bring customer complaints down by 5%
- Incorporate customer feedback to rectify recurring issues
- Initiate robust product testing protocols to identify flaws
- Enhance quality control measures during production
- Implement a feedback mechanism to address at least 80% customer concerns
- Train personnel on handling customer feedback
- Develop a customer feedback form addressing common issues
- Implement feedback form into customer service procedures
- Increase engagement efforts to achieve a 10% lift in customer interaction
- Develop and promote new, engaging loyalty programs
- Enhance the mobile app for customer-friendly usage and interaction
- Implement a personalized email campaign targeting existing customers
OKRs to improve customer support quality
- Improve customer support quality
- Reduce average response time to customer inquiries by 20%
- Regularly review and update customer inquiry response templates to ensure accuracy and effectiveness
- Streamline the customer inquiry process by optimizing communication channels and eliminating unnecessary steps
- Implement a user-friendly chatbot to answer common customer inquiries instantly
- Train customer service agents to improve their efficiency and speed in responding to inquiries
- Increase average customer satisfaction rating to 4.8 out of 5
- Implement targeted initiatives to address the identified areas of improvement
- Conduct a comprehensive survey to gather feedback from customers
- Analyze the survey results to identify areas of improvement and prioritize action
- Regularly monitor customer satisfaction metrics and adjust initiatives accordingly
- Implement a comprehensive training program for support staff to enhance product knowledge
- Increase the first-call resolution rate to 90%
- Enhance communication channels for timely collaboration and knowledge sharing among agents
- Analyze customer feedback data to identify commonly recurring issues for targeted resolution strategies
- Improve documentation resources to provide agents with accurate and concise troubleshooting information
- Implement comprehensive agent training program for enhanced issue resolution skills
OKRs to enhance lead generation by delivering high-quality content
- Enhance lead generation by delivering high-quality content
- Improve content engagement metrics by 30% to gain a qualified audience
- Share content regularly on all social media platforms
- Develop engaging, high-quality content targeting user interests
- Enhance SEO practices to secure higher organic search results
- Publish 20% more high-quality, lead-generating content pieces to capture prospective leads
- Assign more resources to content production
- Identify topics that resonate with our target audience
- Test and refine lead-generation strategies
- Increase monthly MQLs by 25% through leveraging SEO in content creation
OKRs to enhance product quality and decrease bugs
- Enhance product quality and decrease bugs
- Increase customer satisfaction survey score by at least 10 points
- Regularly ask for customer feedback and make improvements
- Train customer service reps in empathy and communication
- Implement a strategy for efficient after-sales customer service
- Implement automated testing for all critical functionalities
- Identify all critical functionalities requiring automated testing
- Execute tests and troubleshoot issues identified
- Develop automated testing scripts for these functions
- Decrease bugs by 25% compared to current version
- Enhance debugging tools to identify hidden bugs
- Implement rigorous testing procedures before code deployment
- Encourage developers to regularly perform code reviews
OKRs to improve code quality through effective code reviews
- Improve code quality through effective code reviews
- Reduce average time taken to complete code reviews
- Set clear expectations and guidelines for code reviews
- Use automated tools for code analysis and review to enhance efficiency
- Implement a peer review process to streamline code reviews
- Provide regular code review training sessions for team members
- Implement and track improvements in code review feedback incorporation rate
- Conduct a survey to collect feedback from developers on barriers to incorporating code review feedback
- Analyze the survey results to identify the common barriers to incorporating code review feedback
- Implement a tracking system to monitor and measure the improvements in code review feedback incorporation rate
- Develop a training program to address the identified barriers and improve feedback incorporation rate
- Increase team members' satisfaction with code review process
- Increase average number of bugs caught through code review per week
OKRs to achieve optimal efficiency in engineering operations
- Achieve optimal efficiency in engineering operations
- Lower engineering error rates by 10% through enhanced quality control measures
- Regularly monitor and review error reports
- Conduct regular training for quality control measures
- Implement rigorous testing protocols for every engineering process
- Reduce operation downtime by 20% through improved preventative maintenance procedures
- Implement strict equipment servicing and inspection schedules
- Develop detailed preventative maintenance protocols
- Train personnel in efficient troubleshooting techniques
- Increase operational efficiency by 15% via process improvement initiatives
- Implement new strategies to streamline processes
- Regularly assess and adjust improvements for optimal efficiency
- Identify inefficiencies in current operational procedures
OKRs to increase programmer productivity, quality, and happiness through the use of AI Tools
- Increase programmer productivity, quality, and happiness through the use of AI Tools
- Improve programmer productivity by decreasing the time spent on repetitive tasks by 15%
- Develop standardized templates and guidelines to ensure consistency and eliminate redundant work
- Provide training to enhance programmers' skills and efficiency in relevant areas
- Implement task automation tools to eliminate repetitive manual tasks
- Streamline code review process for quicker feedback and reduced rework time
- Increase the adoption rate of AI Tools among programmers by 25%
- Increase code quality by reducing the number of bugs found in production by 20%
- Implement code reviews and pair programming to catch bugs earlier
- Provide comprehensive documentation and clear comments throughout the codebase
- Invest in automated testing tools to identify and prevent bugs more efficiently
- Conduct thorough testing and debugging before deploying code to production
- Boost programmer happiness by increasing their satisfaction score in the quarterly survey by 10%
OKRs to enhance Developer Quality
- Enhance Developer Quality
- Foster collaboration by establishing cross-functional teams to deliver one successful project
- Clearly define the roles and responsibilities of each team member to ensure clarity
- Facilitate regular communication and meetings among team members to encourage collaboration
- Identify key individuals from different departments to form cross-functional teams
- Provide the necessary resources and support to enable teams to successfully deliver the project
- Enhance technical skills through monthly training sessions with at least 90% attendance
- Monitor and track attendance of each team member for training sessions
- Provide relevant and informative training materials for each session
- Communicate the importance of attending training sessions to all team members
- Establish a monthly schedule for training sessions
- Increase code quality by implementing code review process and achieving an average rating of 4 out of 5
- Establish a designated code review team to review and provide constructive feedback on code submissions
- Implement a systematic code review process and ensure all code changes undergo thorough review
- Define clear coding guidelines and standards to be followed during the code review process
- Regularly measure and track the code review ratings, identifying areas of improvement and addressing them
- Improve efficiency by decreasing average bug fix time to less than 24 hours
OKRs to increase high-quality backlinks for improved domain authority
- Boost domain authority by acquiring high-quality backlinks
- Secure backlinks from at least 10 new high-authority websites
- Achieve 50% increase in referral traffic through link building efforts
- Increase organic search traffic by 15% with new backlink acquisition
- Monitor and track domain authority improvement using reliable metrics
OKRs to enhance account profile set up quality on eCommerce website
- Enhance account profile set up quality on eCommerce website
- Ensure 15% more complete account profiles by adding mandatory fields
- Include additional mandatory fields for new account registration
- Modify existing profiles for users to add missing information
- Enforce complete profile setup before allowing account use
- Achieve a 10% decrease in errors made during account profile set up
- Conduct training for staff on correct setup procedure
- Introduce a double-check system before final submission
- Implement a step-by-step tutorial for account profile setup
- Increase by 20% customer satisfaction scores related to profile set up process
- Simplify and streamline the profile setup process
- Implement step-by-step instructions for setup
- Add interactive tutorial for profile setup process
OKRs to increase test automation percentage to 80%
- Increase test automation percentage to 80%
- Implement 60% of test automation by the end of the first month
- Develop script for selected automated tests
- Identify key tests suitable for automation
- Implement and validate the automated tests
- Finalize and establish 80% test automation by the end of the objective's period
- Identify key functionalities requiring automated testing
- Develop and implement desired automated tests
- Review and troubleshoot test results regularly
- Improve test coverage with automation to 70% by end of the second month
- Develop and implement automated testing strategies
- Consistently review and adjust strategies to reach 70% coverage
- Identify crucial areas lacking sufficient test coverage
OKRs to enhance the quality of our App notifications
- Enhance the quality of our App notifications
- Reduce notification-related uninstalls by 15%
- Evaluate current notifications for relevance and engagement
- Implement succinct, value-driven notification content
- Optimize notification frequency based on user preferences
- Increase user satisfaction score with notifications by 30%
- Enhance notification relevance with personalized user preferences
- Improve notification design for clear visibility and comprehension
- Regularly survey users for feedback on notification improvements
- Boost notification open rate by 20%
- Implement engaging, customised content in notification messages
- A/B test different notification strategies and formats
- Optimize notification timing based on user activity
OKRs to enhance customer advocacy throughout our service processes
- Enhance customer advocacy throughout our service processes
- Reduce customer complaints by 30% through improved service delivery
- Establish a proactive feedback system for customers
- Implement ongoing customer service training for all staff
- Regularly review and update service delivery protocols
- Increase Net Promoter Score (NPS) by 25% initiating customer-first policies
- Offer consistent, high-quality customer support and after-sales service
- Train staff on proactive customer experience strategies and techniques
- Implement customer feedback mechanisms for improved service provision
- Increase customer retention rate by 20% with personalized follow-ups
- Train staff in personalised customer service techniques
- Implement customer tracking software for personalized follow-up
- Create an effective customer feedback system
OKRs to improve the quality of the data
- Significantly improve the quality of the data
- Reduce the number of data capture errors by 30%
- Reduce delay for data availability from 24h to 4h
- Close top 10 issues relating to data accuracy
OKRs to elevate the quality and impact of design solutions
- Elevate the quality and impact of design solutions
- Secure positive feedback on design improvements from 90% of project stakeholders
- Create a stakeholder survey to collect feedback on improvements
- Implement design improvements based on stakeholder feedback
- Discuss feedback results with stakeholders, making necessary adjustments
- Complete and apply comprehensive brand guidelines to at least 3 projects
- Develop comprehensive brand guidelines based on company values and aesthetics
- Incorporate and apply brand guidelines to each project
- Assign the guidelines to three specific projects
- Achieve a 15% improvement in user experience scores for all projects
- Train staff in advanced UX/UI design principles
- Implement user feedback for continuous product improvement
- Regularly test and optimize website speed and responsiveness
OKRs to successfully launch 20 e-services online
- Successfully launch 20 e-services online
- Successfully pilot test 5 e-services leading to a bug-free launch
- Fix identified issues following feedback for a bug-free launch
- Gather a targeted focus group for pilot testing feedback
- Develop beta versions of all 5 e-services for testing purposes
- Finalize operational plans for 10 e-services by end of month 2
- Review and update draft plans for all 10 e-services
- Approve and finalize all e-service operational plans
- Assign responsibilities for service implementation and management
- Achieve 90% user satisfaction rate on the first 10 e-services deployed
- Provide effective and quick customer support
- Implement frequent user feedback surveys on e-services
- Improve e-service interface design for increased usability
OKRs to enforce coding standards to prevent new tech debt
- Standardize coding practices for debt reduction
- Conduct training sessions to educate all team members
- Reduce tech debt backlog by 50% through enforcement of standards
- Develop and implement updated coding standards
- Conduct quarterly reviews to ensure adherence to standards
OKRs to achieve 100% compliance with relevant industry regulations and standards
- Ensure regulatory compliance in all operations
- Establish a system for continuous monitoring and reporting of compliance status
- Define metrics to track compliance
- Schedule regular compliance audits
- Establish communication protocol for reporting
- Design compliance reporting dashboard
- Achieve 100% compliance with all relevant regulations and standards
- Stay up-to-date with changes to regulations and standards
- Conduct regular audits to ensure compliance
- Provide ongoing training to employees
- Implement measures to address non-compliance
- Develop and implement an updated compliance training program for all employees
- Launch new compliance training program online and in-person
- Evaluate effectiveness of updated program through employee feedback and assessments
- Conduct a needs assessment to identify compliance training gaps
- Create new, engaging training materials for all job functions
- Conduct a full audit of all operations and identify areas of regulatory risk
- Identify gaps in compliance procedures and create action plan
- Review each operation for compliance risks
- Conduct training on regulations and compliance procedures
- Evaluate existing controls and their effectiveness
More Quality OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to define a clear design direction for the upcoming application
- OKRs to improve Stakeholder Satisfaction
- OKRs to improve lead generation through effective lead capture strategies
- OKRs to expand organizational size and personnel capabilities
- OKRs to streamline IT Service Desk for swifter resolution time
- OKRs to enhance website visibility and conversion rate
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: Complete 2024 OKR cheat sheet
- Blog posts: ODT Blog
- Success metrics: KPIs examples