2 OKR examples for Problem Management Team

What are Problem Management Team OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We've tailored a list of OKRs examples for Problem Management Team to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Problem Management Team OKRs with AI

Using Tability AI to draft complete strategies in seconds

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

See it in action in the video below 👇

Using the AI generator, you can:

Chat with an AI to draft your goals
Ask questions or provide feedback to refine the OKRs
Import the suggestion in an editor designed for goal setting
Switch back to a goal-tracking view in 1-click

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Using the free OKR generator to get a quick template

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Our Problem Management Team OKRs examples

You'll find below a list of Objectives and Key Results templates for Problem Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKRs to improve quality of incident resolution by the resolver team

ObjectiveImprove quality of incident resolution by the resolver team
KRReduce incident recurrence rate by 20% through enhanced problem management
Implement thorough incident tracking and analysis procedures
Enhance proactive incident prevention measures
Develop and provide advanced problem-solving training
KRDecrease average resolution time per incident by 25% by refining processes
Establish strict guidelines for incident resolution
Train staff in efficient problem-solving techniques
Implement a proficient incident management system
KRIncrease first-time resolution rate by 15% by enabling advanced troubleshooting training
Develop comprehensive advanced troubleshooting training program
Monitor and evaluate training effectiveness regularly
Implement mandatory training for all technicians

Use template

2. OKRs to enhance analytical thinking and problem-solving skills

ObjectiveEnhance analytical thinking and problem-solving skills
KRSolve 10 complex business cases using analytical problem-solving methods
Review and document the solutions derived for each case
Apply analytical problem-solving methods to each case
Identify the 10 complex business cases requiring resolution
KRComplete an online course in data analysis by achieving 90% grade
Take weekly assessments to monitor and improve progress
Dedicate 2 hours daily for consistent learning and practice
Sign up for a reputable online data analysis course
KRTeach 3 co-workers problem-solving techniques enhancing team's analytical thinking ability

analytical-thinking problem-solving business-analyst project-manager data-analysis-team project-management-team

Use template

Problem Management Team OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your Problem Management Team OKRs

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.