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10 OKR examples for Churn

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What are Churn OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Churn to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect Churn OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

AI feedback for OKRs in Tability

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

Churn OKRs examples

You'll find below a list of Objectives and Key Results templates for Churn. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to improve user retention rate and reduce churn

  • ObjectiveIncrease user loyalty and reduce attrition
  • KRIncrease overall retention rate by X%
  • KRIncrease average session duration by X%
  • KRDecrease new user churn rate by X%
  • KRIncrease repeat purchase rate by X%

OKRs to minimize customer churn for Customer Service Team

  • ObjectiveMinimize customer churn for Customer Service Team
  • KRElevate product usage frequency by 15% among current customers
  • TaskLaunch a customer engagement campaign promoting frequent usage
  • TaskImprove product features based on customer feedback
  • TaskOffer incentives for increased product utilization
  • KRAchieve a 20% reduction in monthly customer churn rate
  • TaskOffer loyalty incentives to encourage long-term commitment
  • TaskInitiate feedback surveys to address customer concerns
  • TaskImplement customer service training to improve customer relations
  • KRIncrease customer satisfaction ratings by 30%
  • TaskDevelop a responsive system for handling customer complaints
  • TaskProvide extensive training to improve customer service skills
  • TaskImplement customer feedback surveys after product/service usage

OKRs to increase revenue for the SaaS premium subscription

  • ObjectiveIncrease revenue for the SaaS premium subscription
  • KRReduce customer churn rate for premium plan by 15%
  • KRIncrease upsell conversion rate by 10%
  • TaskImplement personalized product recommendations on the checkout page
  • TaskOptimize website layout and design to highlight upsell opportunities throughout the customer journey
  • TaskTrain sales team on effective upselling techniques and product knowledge
  • TaskOffer limited-time promotions for related products during the purchase process
  • KRAchieve 20% increase in average revenue per user (ARPU)
  • KRAcquire 50 new premium plan customers through targeted marketing campaigns

OKRs to increase user revenue and reduce churn rate

  • ObjectiveIncrease user revenue and reduce churn rate
  • KRReduce user churn rate by 10%
  • TaskImplement personalized engagement strategies to retain users
  • TaskImprove customer service and responsiveness to issues
  • TaskAnalyze past user data to identify common patterns of churn
  • KRAchieve 15% increase in average revenue per user
  • TaskDevelop new premium features for upselling to existing users
  • TaskIntensify marketing campaigns targeting user engagement and purchases
  • TaskImplement dynamic pricing based on user behaviors and preferences
  • KRIncrease user engagement with premium features by 20%
  • TaskImplement a rewards program for premium-feature usage
  • TaskDevelop specific in-app messages promoting premium features
  • TaskProvide free trials of premium features to users

OKRs to reduce activation churn

  • ObjectiveReduce activation churn via high-touch onboarding
  • KRIncrease concierge onboarding sessions from 12% to 25% of leads
  • KRIncrease engagement with onboarding drip fro 10% to 20%
  • KRImprove survey scores from 3.2 to 4.1 for personalized onboarding calls

OKRs to reduce customer churn by 5%

  • ObjectiveReduce customer churn by 5%
  • KRIncrease customer retention rate by 2% through enhanced engagement strategies
  • TaskCreate a loyalty program to reward and incentivize customer loyalty
  • TaskEnhance customer support channels by implementing live chat and reducing response times
  • TaskConduct regular customer surveys to gather feedback and identify areas for improvement
  • TaskImplement personalized email marketing campaigns to provide tailored content and offers
  • KRImprove customer satisfaction score by 10 points through personalized support and proactive communication
  • TaskConduct regular customer surveys to gain insights and address concerns promptly
  • TaskDevelop a communication plan to proactively update customers about product developments
  • TaskAssign dedicated customer support representatives to provide personalized assistance
  • TaskImplement a CRM system to track and analyze customer data accurately
  • KRIncrease the number of customers actively using premium features by 15% through targeted promotions
  • TaskMonitor customer engagement and analyze the results to continuously improve targeted promotions
  • TaskAnalyze customer data to identify preferences for targeted promotions
  • TaskImplement A/B testing to optimize the effectiveness of targeted promotions
  • TaskCreate personalized and compelling promotional campaigns to showcase the value of premium features
  • KRDecrease the average time to resolve customer issues by 20% through process optimization
  • TaskRegularly track and evaluate customer issue resolution metrics to identify areas for further process optimization
  • TaskImplement automation tools to streamline and expedite customer issue resolution workflow
  • TaskAnalyze current customer issue resolution process to identify inefficiencies and bottlenecks
  • TaskTrain customer support team members on efficient problem-solving techniques and effective communication skills

OKRs to boost active customers of our B2B SaaS app

  • ObjectiveBoost active customers of our B2B SaaS app
  • KRAchieve a 30% increase in free trial to paid subscription conversions
  • TaskOffer incentives for transitioning to paid subscription
  • TaskEnhance user experience during the free trial
  • TaskImplement targeted, value-based email marketing campaigns
  • KRDecrease customer churn rate by 20% through improved customer service
  • TaskImplement a detailed customer feedback system for service improvement
  • TaskTrain customer service staff in conflict resolution and cancellation prevention
  • TaskEstablish personalized communication strategies for high-risk churn customers
  • KRImplement two new features or updates based on customer feedback analysis and requests
  • TaskDesign and develop the chosen updates or features
  • TaskAnalyze customer feedback and identify two potential feature updates
  • TaskPerform testing and roll out the new features to customers

OKRs to boost frequency of customer repeat purchases

  • ObjectiveBoost frequency of customer repeat purchases
  • KRReduce churn rate by 10% within the customer base
  • TaskImplement customer satisfaction surveys to identify problem areas
  • TaskImprove customer service response time and efficiency
  • TaskDevelop a loyalty rewards program to incentivize repeat business
  • KRAchieve a 20% increase in repeat purchases by existing customers
  • TaskEnhance customer service training for team
  • TaskImplement a loyalty program with exclusive benefits
  • TaskDeploy personalized email marketing promotions
  • KRImprove customer loyalty program participation by 15%
  • TaskIncrease promotion of loyalty program in store and online
  • TaskEnhance benefits exclusive to loyalty program members
  • TaskLaunch referral incentives within the program

OKRs to expand user acquisition significantly

  • ObjectiveExpand user acquisition significantly
  • KRGain 250 new users daily through digital marketing strategies
  • TaskImplement a targeted advertising campaign on Facebook and Google
  • TaskUse SEO strategies to increase website traffic
  • TaskCollaborate with influencers for product promotion
  • KRIncrease website traffic to 10,000 unique visitors weekly
  • TaskInitiate a paid advertising campaign targeting relevant demographics
  • TaskShare engaging content regularly on social media platforms
  • TaskImplement SEO strategies to improve online search engine rankings
  • KRImprove user onboarding experience, aiming for a 30% reduction in user churn rate
  • TaskRegularly gather and implement user feedback on onboarding
  • TaskImplement user-friendly, interactive tutorials for new users
  • TaskStreamline registration process, minimizing unnecessary steps

OKRs to enhance client success and retention in North America

  • ObjectiveEnhance client success and retention in North America
  • KRReduce client churn by 15% by improving customer service response time
  • TaskImplement quicker communication channels
  • TaskTrain customer service representatives to respond more efficiently
  • TaskRegularly review and improve resolution times
  • KRIncrease client retention rate by 20% in Canada and USA
  • TaskEnhance customer service training for employees
  • TaskImplement robust customer loyalty programs in Canada and USA
  • TaskRegularly collect and analyze customer feedback
  • KRImplement and track 2 client success initiatives resulting in higher customer satisfaction
  • TaskImplement those two initiatives for client enhancement
  • TaskIdentify two key initiatives that will improve client success
  • TaskRegularly monitor and record the initiatives' impact on customer satisfaction

Churn OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated OKR dashboards

AI feedback for OKRs in Tability

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More Churn OKR templates

We have more templates to help you draft your team goals and OKRs.

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