OKR template to enhance account profile set up quality on eCommerce website

public-lib · Published about 1 month ago

This OKR pertains to the enhancement of account profile set up quality on an eCommerce website. The aim is to ensure 15% more complete account profiles by adding mandatory fields. This will be done via the inclusion of additional mandatory fields for new account registration and modifying existing profiles to add missing information. An enforcement policy will also be implemented where complete profile setup is mandatory before account use.

The second component of this OKR refers to a target of a 10% decrease in errors made during account profile set up. This reduction will be achieved by conducting staff training on correct setup procedure, introduction of double-check system before final submissions, and implementing a step-by-step tutorial for profile setup.

The third aspect of this OKR seeks a 20% increase in customer satisfaction scores related to profile set up process. A series of initiatives including simplifying and streamlining the profile setup process, implementing step-by-step instructions for setup and adding an interactive tutorial for the profile setup process will be carried out to meet this objective.

Overall, this OKR aims to improve the user experience on the eCommerce website by reducing errors, increasing satisfaction and encouraging more complete profiles, leveraging various initiatives that increase efficiency and decrease complexity.
  • ObjectiveEnhance account profile set up quality on eCommerce website
  • Key ResultEnsure 15% more complete account profiles by adding mandatory fields
  • TaskInclude additional mandatory fields for new account registration
  • TaskModify existing profiles for users to add missing information
  • TaskEnforce complete profile setup before allowing account use
  • Key ResultAchieve a 10% decrease in errors made during account profile set up
  • TaskConduct training for staff on correct setup procedure
  • TaskIntroduce a double-check system before final submission
  • TaskImplement a step-by-step tutorial for account profile setup
  • Key ResultIncrease by 20% customer satisfaction scores related to profile set up process
  • TaskSimplify and streamline the profile setup process
  • TaskImplement step-by-step instructions for setup
  • TaskAdd interactive tutorial for profile setup process
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