Table of content

3 OKR examples for Incidents

What are Incidents OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Incidents to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Our Incidents OKRs examples

You'll find below a list of Objectives and Key Results templates for Incidents. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to strengthen cybersecurity to reduce incidents by 50%

  • ObjectiveImprove cybersecurity to minimize incidents
  • Key ResultCreate and test updated incident response and disaster recovery procedures
  • TaskDevelop and document updated incident response and disaster recovery plans
  • TaskIdentify stakeholders and their roles in incident response and disaster recovery
  • TaskTrain employees on updated procedures and conduct mock drills
  • TaskEvaluate effectiveness of updated procedures and make necessary adjustments
  • Key ResultIncrease the number of cybersecurity training sessions attended by employees
  • TaskRegularly communicate the importance of cybersecurity to employees
  • TaskDevelop engaging cybersecurity training content
  • TaskOffer incentives for attending cybersecurity training sessions
  • TaskImplement mandatory cybersecurity training for all employees
  • Key ResultConduct two external security audits to identify vulnerabilities
  • TaskReview and implement audit findings
  • TaskMonitor security vulnerabilities and take appropriate actions
  • TaskShare relevant security information
  • TaskHire third-party audit firms
  • Key ResultImplement two-factor authentication for high-risk data access
  • TaskImplement authentication for high-risk data
  • TaskChoose two-factor authentication method
  • TaskTrain employees on new authentication method
  • TaskTest and monitor authentication effectiveness

OKRs to decrease the Mean Time to Resolution (MTTR) for all incidents

  • ObjectiveDecrease the Mean Time to Resolution (MTTR) for all incidents
  • Key ResultImprove technical skills, aiming for 15% faster handling of subsequent incidents
  • TaskPractice problem-solving using tech simulations
  • TaskEnroll in technical skill-enhancing workshops/courses
  • TaskRead, study and apply latest tech manuals/guides
  • Key ResultCut the average initial response time by 20%
  • TaskAutomate initial responses with a well-structured bot
  • TaskProvide quick response training to customer service teams
  • TaskImplement 24/7 customer support service
  • Key ResultImplement a system that ensures 90% of incidents are first-time fixes
  • TaskDevelop a robust incident reporting protocol
  • TaskTrain team on comprehensive problem-solving techniques
  • TaskIncorporate quality assurance check within the process

OKRs to reduce the count of major incidents significantly

  • ObjectiveReduce the count of major incidents significantly
  • Key ResultDecrease incident response time by 25% through improving processes
  • TaskConduct regular response drills for the incident response team
  • TaskImplement new automation tools to streamline incident detection
  • TaskImprove documentation of incident resolution procedures
  • Key ResultConduct 3 trainings on incident prevention for all staff members
  • TaskSchedule common dates for training sessions
  • TaskDevelop curriculum for incident prevention training sessions
  • TaskNotify all staff members of trainings
  • Key ResultImplement proactive risk assessments to decrease major incidents by 30%
  • TaskTrain staff in risk awareness and prevention measures
  • TaskDevelop and implement proactive assessment strategies
  • TaskIdentify potential risks and vulnerabilities in current systems

Best practices for managing your Incidents OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples below). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Building your own Incidents OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

Best way to track your Incidents OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Incidents OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.