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9 OKR examples for Incidents

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What are Incidents OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Incidents to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect Incidents OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

AI feedback for OKRs in Tability

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

Incidents OKRs examples

You'll find below a list of Objectives and Key Results templates for Incidents. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to enhance resolver team's service level agreement on security incidents

  • ObjectiveEnhance resolver team's service level agreement on security incidents
  • KRDecrease average incident response time by 15%
  • TaskImplement an efficient incident management system
  • TaskProvide staff with advanced incident response training
  • TaskPrioritize and streamline incident escalation processes
  • KRIncrease resolver team's incident resolution rate by 30%
  • TaskImplement training to enhance team's technical skills
  • TaskImprove communication and coordination within the team
  • TaskAnalyze past incidents to identify common resolution strategies
  • KRIncrease client satisfaction with resolution process to 90% on surveys
  • TaskRegularly monitor and analyze client satisfaction surveys
  • TaskEnhance resolution procedures based on client feedback
  • TaskImplement regular training for customer service representatives

OKRs to strengthen cybersecurity to reduce incidents by 50%

  • ObjectiveImprove cybersecurity to minimize incidents
  • KRCreate and test updated incident response and disaster recovery procedures
  • TaskDevelop and document updated incident response and disaster recovery plans
  • TaskIdentify stakeholders and their roles in incident response and disaster recovery
  • TaskTrain employees on updated procedures and conduct mock drills
  • TaskEvaluate effectiveness of updated procedures and make necessary adjustments
  • KRIncrease the number of cybersecurity training sessions attended by employees
  • TaskRegularly communicate the importance of cybersecurity to employees
  • TaskDevelop engaging cybersecurity training content
  • TaskOffer incentives for attending cybersecurity training sessions
  • TaskImplement mandatory cybersecurity training for all employees
  • KRConduct two external security audits to identify vulnerabilities
  • TaskReview and implement audit findings
  • TaskMonitor security vulnerabilities and take appropriate actions
  • TaskShare relevant security information
  • TaskHire third-party audit firms
  • KRImplement two-factor authentication for high-risk data access
  • TaskImplement authentication for high-risk data
  • TaskChoose two-factor authentication method
  • TaskTrain employees on new authentication method
  • TaskTest and monitor authentication effectiveness

OKRs to decrease the Mean Time to Resolution (MTTR) for all incidents

  • ObjectiveDecrease the Mean Time to Resolution (MTTR) for all incidents
  • KRImprove technical skills, aiming for 15% faster handling of subsequent incidents
  • TaskPractice problem-solving using tech simulations
  • TaskEnroll in technical skill-enhancing workshops/courses
  • TaskRead, study and apply latest tech manuals/guides
  • KRCut the average initial response time by 20%
  • TaskAutomate initial responses with a well-structured bot
  • TaskProvide quick response training to customer service teams
  • TaskImplement 24/7 customer support service
  • KRImplement a system that ensures 90% of incidents are first-time fixes
  • TaskDevelop a robust incident reporting protocol
  • TaskTrain team on comprehensive problem-solving techniques
  • TaskIncorporate quality assurance check within the process

OKRs to reduce the count of major incidents significantly

  • ObjectiveReduce the count of major incidents significantly
  • KRDecrease incident response time by 25% through improving processes
  • TaskConduct regular response drills for the incident response team
  • TaskImplement new automation tools to streamline incident detection
  • TaskImprove documentation of incident resolution procedures
  • KRConduct 3 trainings on incident prevention for all staff members
  • TaskSchedule common dates for training sessions
  • TaskDevelop curriculum for incident prevention training sessions
  • TaskNotify all staff members of trainings
  • KRImplement proactive risk assessments to decrease major incidents by 30%
  • TaskTrain staff in risk awareness and prevention measures
  • TaskDevelop and implement proactive assessment strategies
  • TaskIdentify potential risks and vulnerabilities in current systems

OKRs to ensure up to six minor incidents are reportable

  • ObjectiveEnsure up to six minor incidents are reportable
  • KRAchieve a 90% incident reporting compliance from all departments by quarter end
  • TaskImplement comprehensive incident reporting training across all departments
  • TaskRegularly monitor and assess compliance rates within each department
  • TaskProvide incentives to departments meeting the compliance goal
  • KRImplement weekly safety/health training for all staff by end of the next month
  • TaskDevelop informative, comprehensive training materials
  • TaskSchedule weekly sessions for staff training
  • TaskIdentify relevant safety/health topics for weekly training
  • KRDevelop a user-friendly incident reporting system within two weeks
  • TaskHire a software developer to design the system
  • TaskIdentify essential elements and layout for reporting system
  • TaskTest and refine system before full implementation

OKRs to improve security incident handling between Resolver and SOC teams

  • ObjectiveImprove security incident handling between Resolver and SOC teams
  • KRReduce false positives in incident reports by 30%
  • TaskUpdate incident detection software for better precision
  • TaskImplement more rigorous verification procedures for incident reports
  • TaskTrain staff members on precise incident identification
  • KRDevelop a 20% faster response protocol for security incidents
  • TaskAnalyze current response times for security incidents
  • TaskStreamline communication within security procedures
  • TaskImplement and test adjusted security protocol
  • KRAchieve 15% improvement in post-incident feedback scores from the SOC team
  • TaskCreate a transparent and efficient communication channel with the SOC team
  • TaskImplement regular training to enhance SOC team's incident handling skills
  • TaskRegularly review and refine post-incident feedback process

OKRs to minimize incidents to a maximum of six minor ones

  • ObjectiveMinimize incidents to a maximum of six minor ones
  • KRImplement a comprehensive incident prevention program within the first month
  • TaskTrain all staff members on new prevention procedures
  • TaskDevelop a detailed plan for the incident prevention program
  • TaskMonitor and adjust the program based on performance feedback
  • KRImprove staff training on hazard awareness and incident reporting by 70%
  • TaskContinually review and update safety training materials
  • TaskImplement regular hazard awareness workshops for all staff members
  • TaskDevelop user-friendly incident reporting mechanisms or tools
  • KRReduce monthly incident reports by 40% through improved safety measures
  • TaskRegularly review and adjust safety protocols
  • TaskImplement comprehensive safety training for all staff
  • TaskInstall updated safety equipment across premises

OKRs to enhance effectiveness of response processes for security incidents

  • ObjectiveEnhance effectiveness of response processes for security incidents
  • KRReduce average incident response time by 30%
  • TaskImplement automated incident response software
  • TaskReview and streamline incident report process
  • TaskEnhance training of response team
  • KRConduct simulation exercises post-training to achieve at least 80% success rate
  • TaskMonitor and measure success rates, aiming for 80% achievement
  • TaskImplement simulation exercises regularly for all trained individuals
  • TaskDevelop a variety of simulation exercises relevant to the training content
  • KRImplement incident response training for 100% of the security team
  • TaskIdentify key incident response topics for comprehensive training
  • TaskDevelop interactive, practical training modules for the team
  • TaskSchedule and conduct training sessions regularly

OKRs to eradicate physical safety incidents at cement plant

  • ObjectiveEradicate physical safety incidents at cement plant
  • KRMaintain zero incident report backlog by addressing and closing reports within 48 hours
  • TaskDedicate specific time each day for addressing reports
  • TaskClose each report within two days of receipt
  • TaskPrioritize immediate resolution of incident reports daily
  • KRTrain 100% of staff in updated safety protocols and procedures
  • TaskSchedule safety training sessions for all staff
  • TaskMonitor and confirm staff attendance at training
  • TaskIdentify a safety training provider or resource
  • KRDecrease incidents by 70% through the implementation of enhanced safety measures
  • TaskUpdate safety regulations following industry standards
  • TaskRegularly inspect and maintain equipment
  • TaskDevelop comprehensive employee safety training program

Incidents OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated OKR dashboards

AI feedback for OKRs in Tability

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More Incidents OKR templates

We have more templates to help you draft your team goals and OKRs.

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