8 customisable OKR examples for Incidents
What are Incidents OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Incidents to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Incidents OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Incidents OKRs examples
You'll find below a list of Objectives and Key Results templates for Incidents. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance resolver team's service level agreement on security incidents
Enhance resolver team's service level agreement on security incidents
Decrease average incident response time by 15%
Implement an efficient incident management system- Provide staff with advanced incident response training
- Prioritize and streamline incident escalation processes
- Increase resolver team's incident resolution rate by 30%
- Implement training to enhance team's technical skills
- Improve communication and coordination within the team
- Analyze past incidents to identify common resolution strategies
- Increase client satisfaction with resolution process to 90% on surveys
- Regularly monitor and analyze client satisfaction surveys
- Enhance resolution procedures based on client feedback
- Implement regular training for customer service representatives
2. OKRs to strengthen cybersecurity to reduce incidents by 50%
- Improve cybersecurity to minimize incidents
- Create and test updated incident response and disaster recovery procedures
- Develop and document updated incident response and disaster recovery plans
- Identify stakeholders and their roles in incident response and disaster recovery
- Train employees on updated procedures and conduct mock drills
- Evaluate effectiveness of updated procedures and make necessary adjustments
- Increase the number of cybersecurity training sessions attended by employees
- Regularly communicate the importance of cybersecurity to employees
- Develop engaging cybersecurity training content
- Offer incentives for attending cybersecurity training sessions
- Implement mandatory cybersecurity training for all employees
- Conduct two external security audits to identify vulnerabilities
- Review and implement audit findings
- Monitor security vulnerabilities and take appropriate actions
- Share relevant security information
- Hire third-party audit firms
- Implement two-factor authentication for high-risk data access
- Implement authentication for high-risk data
- Choose two-factor authentication method
- Train employees on new authentication method
- Test and monitor authentication effectiveness
3. OKRs to decrease the Mean Time to Resolution (MTTR) for all incidents
- Decrease the Mean Time to Resolution (MTTR) for all incidents
- Improve technical skills, aiming for 15% faster handling of subsequent incidents
- Practice problem-solving using tech simulations
- Enroll in technical skill-enhancing workshops/courses
- Read, study and apply latest tech manuals/guides
- Cut the average initial response time by 20%
- Automate initial responses with a well-structured bot
- Provide quick response training to customer service teams
- Implement 24/7 customer support service
- Implement a system that ensures 90% of incidents are first-time fixes
- Develop a robust incident reporting protocol
- Train team on comprehensive problem-solving techniques
- Incorporate quality assurance check within the process
4. OKRs to reduce the count of major incidents significantly
- Reduce the count of major incidents significantly
- Decrease incident response time by 25% through improving processes
- Conduct regular response drills for the incident response team
- Implement new automation tools to streamline incident detection
- Improve documentation of incident resolution procedures
- Conduct 3 trainings on incident prevention for all staff members
- Schedule common dates for training sessions
- Develop curriculum for incident prevention training sessions
- Notify all staff members of trainings
- Implement proactive risk assessments to decrease major incidents by 30%
- Train staff in risk awareness and prevention measures
- Develop and implement proactive assessment strategies
- Identify potential risks and vulnerabilities in current systems
5. OKRs to ensure up to six minor incidents are reportable
- Ensure up to six minor incidents are reportable
- Achieve a 90% incident reporting compliance from all departments by quarter end
- Implement comprehensive incident reporting training across all departments
- Regularly monitor and assess compliance rates within each department
- Provide incentives to departments meeting the compliance goal
- Implement weekly safety/health training for all staff by end of the next month
- Develop informative, comprehensive training materials
- Schedule weekly sessions for staff training
- Identify relevant safety/health topics for weekly training
- Develop a user-friendly incident reporting system within two weeks
- Hire a software developer to design the system
- Identify essential elements and layout for reporting system
- Test and refine system before full implementation
6. OKRs to improve security incident handling between Resolver and SOC teams
- Improve security incident handling between Resolver and SOC teams
- Reduce false positives in incident reports by 30%
- Update incident detection software for better precision
- Implement more rigorous verification procedures for incident reports
- Train staff members on precise incident identification
- Develop a 20% faster response protocol for security incidents
- Analyze current response times for security incidents
- Streamline communication within security procedures
- Implement and test adjusted security protocol
- Achieve 15% improvement in post-incident feedback scores from the SOC team
- Create a transparent and efficient communication channel with the SOC team
- Implement regular training to enhance SOC team's incident handling skills
- Regularly review and refine post-incident feedback process
7. OKRs to minimize incidents to a maximum of six minor ones
- Minimize incidents to a maximum of six minor ones
- Implement a comprehensive incident prevention program within the first month
- Train all staff members on new prevention procedures
- Develop a detailed plan for the incident prevention program
- Monitor and adjust the program based on performance feedback
- Improve staff training on hazard awareness and incident reporting by 70%
- Continually review and update safety training materials
- Implement regular hazard awareness workshops for all staff members
- Develop user-friendly incident reporting mechanisms or tools
- Reduce monthly incident reports by 40% through improved safety measures
- Regularly review and adjust safety protocols
- Implement comprehensive safety training for all staff
- Install updated safety equipment across premises
8. OKRs to eradicate physical safety incidents at cement plant
- Eradicate physical safety incidents at cement plant
- Maintain zero incident report backlog by addressing and closing reports within 48 hours
- Dedicate specific time each day for addressing reports
- Close each report within two days of receipt
- Prioritize immediate resolution of incident reports daily
- Train 100% of staff in updated safety protocols and procedures
- Schedule safety training sessions for all staff
- Monitor and confirm staff attendance at training
- Identify a safety training provider or resource
- Decrease incidents by 70% through the implementation of enhanced safety measures
- Update safety regulations following industry standards
- Regularly inspect and maintain equipment
- Develop comprehensive employee safety training program
Incidents OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Incidents OKRs in a strategy map
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Incidents OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance IT Helpdesk Support and Data Analysis for IT Projects
- OKRs to coordinate comprehensive food safety trainings
- OKRs to boost subscriber count to 10,000 without relying on paid advertisements
- OKRs to develop comprehensive RFP questions for payroll and HR solutions
- OKRs to deploy Productiv SaaS for optimal application management
- OKRs to implement a robust financial reporting system
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.