OKR template to increase platform onboarding efficiency

public-lib · Published 11 months ago

The OKR titled "Increase platform onboarding efficiency" aims to improve user experience during the onboarding process. The end goal is to ensure users can get started on the platform with minimal assistance. This would be measured through an increase in user satisfaction rating to 4.5 out of 5 for the onboarding process.

Secondly, the objective is to ensure most users complete their onboarding tasks, aiming for a 95% completion rate. An increased completion rate would suggest users find the onboarding process easy and intuitive, which is crucial for retention.

The plan also includes shortening the onboarding time by 10% to ensure users can quickly start utilizing the platform. Quickening the procedure would make many users more likely to complete it.

Lastly, it aims to reduce onboarding support tickets by 20% through enhanced self-service resources such as FAQs, video tutorials, revamped knowledge base content, and additional feedback through surveys. These actions would reduce the need for support and increase user independence.
  • ObjectiveIncrease platform onboarding efficiency
  • Key ResultIncrease user satisfaction rating for onboarding process to 4.5 out of 5
  • Key ResultAchieve 95% completion rate for onboarding tasks
  • Key ResultDecrease average onboarding time by 10%
  • Key ResultReduce onboarding support tickets by 20% through improved self-service resources
  • TaskImplement a user-friendly FAQ page addressing common onboarding queries and concerns
  • TaskDevelop video tutorials to visually guide users through the onboarding process
  • TaskRevamp knowledge base content with clear and detailed instructions for onboarding steps
  • TaskConduct regular surveys to gather feedback and identify areas for further improvement
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