3 customisable OKR examples for Help Desk Efficiency

What are Help Desk Efficiency OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.

To aid you in setting your goals, we have compiled a collection of OKR examples customized for Help Desk Efficiency. Take a look at the templates below for inspiration and guidance.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Help Desk Efficiency OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Our customisable Help Desk Efficiency OKRs examples

You will find in the next section many different Help Desk Efficiency Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1. OKRs to enhance efficiency and speed of the help desk process

2. OKRs to enhance effectiveness of ITSM help desk operations

3. OKRs to reduce IT support response time by 20%

Help Desk Efficiency OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Help Desk Efficiency OKRs in a strategy map

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

• It brings the goals back to the top of the mind
• It will highlight poorly set OKRs
• It will surface execution risks
• It improves transparency and accountability

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Help Desk Efficiency OKR templates

We have more templates to help you draft your team goals and OKRs.

• OKRs to establish a strong sales culture within the company
  sales-culturerevenue-increasesales-team-memberstraining-providerssales-teamcustomer-service-team
• OKRs to establish credibility and recognition as a successful mentor and career guide
  career-guidancepersonal-brandingcareer-mentorpersonal-branding-specialistcareer-planning-teamcontent-creation-team
• OKRs to enhance workflow efficiency and productivity
  workflow-efficiencyprocess-re-engineeringoperations-managerprocess-engineeroperations-teamprocess-engineering-team
• OKRs to enhance management of billable target and team's learning needs
  resource-optimizationlearning-gapsproject-managerteam-leaderresource-management-teamskills-development-team
• OKRs to enhance Quality Assurance automation capacity
  quality-assurancetest-automationquality-assurance-engineersoftware-developersoftware-development-teamquality-assurance-team
• OKRs to achieve an A grade in English
  english-comprehensionregular-studyenglish-studentenglish-teacherenglish-departmentstudy-group

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

• To learn: What is the meaning of OKRs
• Blog posts: ODT Blog
• Success metrics: KPIs examples