OKR template to reduce IT support response time by 20%

Tability Templates · Published about 1 year ago

In order to improve our overall efficiency and responsiveness in IT support, we have set a measurable objective of reducing our support response time by 20%. This goal is in line with our commitment to providing our clients with timely and effective solutions to their IT needs. By achieving this objective, we aim to strengthen our reputation as a reliable and dependable technology partner.
  • ObjectiveImprove IT support response time
  • Key ResultIncrease number of available support agents
  • Key ResultMonitor and optimize resolution time for all support tickets
  • Key ResultEnhance employee IT training to reduce basic inquiries
  • Key ResultImplement a new ticketing system for faster response
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