OKR template to enhance efficiency and speed of the help desk process

public-lib · Published 2 months ago

This OKR aims to enhance the efficiency and speed of help desk operations. It's centered on three main objectives. First, a new help desk software will be implemented to streamline ticket management, involving software selection, importing existing tickets into it, and training the team.

Secondly, 75% of the help desk staff will be trained in speed-centered operations. This will involve a round of staff training sessions, formulation of quick-response procedures, and selecting the majority of the team for such training.

Thirdly, a reduction of average initial response time by 30% is planned. A more efficient customer service procedure will be established. The response times will be tracked and regularly evaluated, and the staff will be trained in rapid response methods.

Overall, the OKR is oriented on improving the speed and effectiveness of help desk operations, thereby enhancing customer satisfaction.
  • ObjectiveEnhance efficiency and speed of the help desk process
  • Key ResultImplement a new help desk software to streamline ticket management
  • TaskTransition current tickets to new system
  • TaskResearch and select appropriate help desk software
  • TaskTrain support team on new software usage
  • Key ResultTrain 75% of help desk staff in revised speed-focused procedures
  • TaskImplement staff training sessions on procedures
  • TaskDevelop revised speed-focused procedures
  • TaskIdentify 75% of help desk staff for training
  • Key ResultDecrease average initial response time by 30%
  • TaskImplement streamlined customer service procedures
  • TaskRegularly monitor and evaluate response times
  • TaskTrain staff on efficient response techniques
Try in Tability

Related OKRs examples

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

Signup1 Create your workspace
Signup2 Build plans in seconds with AI
Signup3Track your progress