OKR template to enhance product quality and decrease bugs

public-lib · Published 3 months ago

The OKR titled "Enhance product quality and decrease bugs" aims to increase the quality of a product by minimizing the number of bugs and improving after-sales service. Initiatives include collecting customer feedback, training customer service representatives, and efficiently managing after-sales services to increase customer satisfaction scores.

Next, to ensure the smooth functioning of the product's key features, this OKR outlines the implementation of automated testing for all critical functionalities. These steps involve identifying functionalities requiring testing, executing the tests, and rectifying any issues discovered. Automated testing scripts are also to be developed for further efficiency.

The third part of the OKR aims to reduce the number of bugs in the product by 25% compared to the current version. The initiatives involve the enhancement of debugging tools to identify hidden bugs, the implementation of stringent testing procedures before the code's deployment, and encouraging developers to regularly conduct code reviews.

Success is measured through a scoring format that ranges from 0 to 100 percent. The three main outcomes include a 10-point increase in customer satisfaction survey scores, thorough automated testing of critical functionalities, and a decrease in bugs by 25%.
  • ObjectiveEnhance product quality and decrease bugs
  • Key ResultIncrease customer satisfaction survey score by at least 10 points
  • TaskRegularly ask for customer feedback and make improvements
  • TaskTrain customer service reps in empathy and communication
  • TaskImplement a strategy for efficient after-sales customer service
  • Key ResultImplement automated testing for all critical functionalities
  • TaskIdentify all critical functionalities requiring automated testing
  • TaskExecute tests and troubleshoot issues identified
  • TaskDevelop automated testing scripts for these functions
  • Key ResultDecrease bugs by 25% compared to current version
  • TaskEnhance debugging tools to identify hidden bugs
  • TaskImplement rigorous testing procedures before code deployment
  • TaskEncourage developers to regularly perform code reviews
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