OKR template to improve resolution of travel time requests

public-lib · Published about 1 month ago

The OKR aims to enhance the resolution of travel time requests. This includes bettering the current strategies, implementing a comprehensive training program, and working towards achieving a 95% customer satisfaction rate on resolved requests. Such a high satisfaction rate indicates swift and effective resolution of customer queries.

The second objective intends to improvise the resolution system, aiming for a 30% increase in efficiency. Identifying the current system's inefficiencies and developing a more streamlined process will help achieve this. Implementing and monitoring the new resolution system will also ensure continuous improvement.

The last objective of this OKR focuses on reducing the average resolution timeframe by 20%. This will be achieved by providing additional staff training for quicker troubleshooting, streamlining the workflow to eliminate unnecessary steps, and employing efficient time management techniques into the resolution process.

Overall, this OKR revolves around improving service to the customers. The key initiatives point out the necessary steps to be taken for effective outcomes: enhanced customer satisfaction, increased efficiency and effective time management, contributing to improved company performance.
  • ObjectiveImprove resolution of travel time requests
  • Key ResultAchieve 95% customer satisfaction rate on resolved requests
  • TaskSurvey customers post-resolution for satisfaction insight
  • TaskRegularly review and improve resolution strategies
  • TaskImplement a comprehensive customer service training program
  • Key ResultImplement a new resolution system to increase efficiency by 30%
  • TaskIdentify inefficiencies in the current resolution system
  • TaskDevelop a streamlined, more efficient process plan
  • TaskImplement and monitor the new resolution system
  • Key ResultReduce average resolution timeframe by 20%
  • TaskProvide additional trainings to staff for faster troubleshooting
  • TaskStreamline the resolution workflow to eliminate unnecessary steps
  • TaskImplement efficient time management techniques into resolution process
Try in Tability

Related OKRs examples

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

Signup1 Create your workspace
Signup2 Build plans in seconds with AI
Signup3Track your progress