1 OKR examples for Customer Support Reduction
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We have curated a selection of OKR examples specifically for Customer Support Reduction to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read more about the OKR meaning online.
Best practices for OKR
Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Building your own OKRs with AI
While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.
- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator
How to track OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework.
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.
We recommend Tability for an easy way to set and track OKRs with your team.
Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.
Customer Support Reduction OKRs templates
The examples have Customer Support Reduction Objectives and Key Results, but they may also include the tasks that can help you get there.
OKRs to maximize self-service options for private customers
Maximize self-service options for private customers
Launch 3 new intuitive self-service features by the end of the quarter
Develop and test these self-service features thoroughly- Identify potential features through market research and user feedback
- Efficiently integrate and deploy new features into the system
- Achieve 25% customer usage of these new self-service features
- Implement a marketing campaign highlighting feature benefits
- Develop engaging tutorials on utilizing new self-service features
- Conduct user experience surveys to uncover usage barriers
- Reduce customer support queries by 15% through increased self-service utilization
- Implement comprehensive FAQ section on the website
- Implement a robust chatbot for common queries
- Develop easy-to-understand user manuals
More OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance product compatibility for Windows and Linux platforms
- OKRs to improve self-serve onboarding
- OKRs to increase client satisfaction by meeting project deliverables and expectations
- OKRs to streamline accounts receivable operations
- OKRs to enhance the Precision of Collected Data
- OKRs to to maximize clarity and reach in resident communication
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: Complete 2024 OKR cheat sheet
- Blog posts: ODT Blog
- Success metrics: KPIs examples