3 customisable OKR examples for Best Practices

What are Best Practices OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.

To aid you in setting your goals, we have compiled a collection of OKR examples customized for Best Practices. Take a look at the templates below for inspiration and guidance.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Best Practices OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Use our free OKR generator
Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator

Our customisable Best Practices OKRs examples

You will find in the next section many different Best Practices Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1. OKRs to enhance CX through benchmarked industry best practices

Enhance CX through benchmarked industry best practices
Elevate net promoter score by 20% via improved customer interaction
Introduce a proactive customer satisfaction follow-up system
Implement comprehensive training on customer service skills for all staff
Review and optimize all customer communication channels
Increase customer satisfaction score by 15% through service improvement
Implement feedback channels for ongoing service quality monitoring
Investigate top three customer complaints and develop solutions
Train customer service team in effective communication skills
Decrease customer complaint rate by 10% by applying effective solutions
Implement robust product quality checks before dispatch
Establish clear and effective complaint resolution process
Enhance customer service responsiveness and skills

customer-experience service-improvement customer-service-representative quality-assurance-team-member customer-service-team quality-assurance-team

Implement this OKR

2. OKRs to enhance app experience through the implementation of product design best practices

Enhance app experience through the implementation of product design best practices
Reduce app bounce rate by 15% by optimizing loading speeds and intuitive navigation
Increase user satisfaction rating by 10% through UI/UX improvements
Analyze user satisfaction data regularly to identify trends and prioritize future UI/UX enhancements
Conduct user research to identify pain points and areas for improvement
Implement user feedback loop to continuously gather insights and address user concerns promptly
Collaborate with UI/UX designers to enhance visual appeal and streamline navigation
Achieve 20% increase in daily active users by simplifying onboarding and feature accessibility
Enhance conversion rate by 10% through A/B testing and iterative design iterations

user-experience conversion-rate ui/ux-designer data-analyst product-design-team data-analysis-team

Implement this OKR

3. OKRs to enhance expertise in customer success strategies and methodologies

Enhance expertise in customer success strategies and methodologies
Achieve a 10% increase in customer satisfaction scores through the implemented changes
Implement enhanced customer service training for employees
Review and optimize after-sale services
Update customer feedback mechanisms for easier responses
Implement 3 identified best practices in customer service in real projects
Train servicing team and monitor the implementation process
Review and understand each identified customer service best practice
Select real-time projects for implementing these practices
Successfully complete 4 relevant industry-recognized certifications
Complete and pass all certification exams
Identify and enroll in four industry-recognized certification programs
Establish a study schedule for each certification program

customer-satisfaction best-practices customer-service-team-members training-facilitator customer-service-team training-team

Implement this OKR

Best Practices OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Best Practices OKRs in a strategy map

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Best Practices OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

To learn: What is the meaning of OKRs
Blog posts: ODT Blog
Success metrics: KPIs examples

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