OKRs to increase account expansion by securing contract renewals for 90% of existing clients
Our company's success depends on maintaining strong relationships with our existing clients. In order to continue expanding our accounts, we need to focus on securing contract renewals for 90% of them. This OKR is a direct and tangible way of measuring our ability to retain clients by providing them with valuable service and maintaining their trust in our business.
Achieve a high rate of contract renewals for existing clients
Increase customer satisfaction rates by 15% via feedback surveys- Improve account management processes to reduce churn by 10%
- Outperform monthly revenue targets by 20% to upsell and cross-sell
- Launch a customer referral program to generate 30% new business from existing clients