What are Satisfaction Rating OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
That's why we have created a list of OKRs examples for Satisfaction Rating to help. You can use any of the templates below as a starting point to write your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
How to write your own Satisfaction Rating OKRs
Option 1. Turn ideas into OKRs with Tability AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Satisfaction Rating OKRs examples
You'll find below a list of Objectives and Key Results templates for Satisfaction Rating. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to strengthen partnerships with leading law firms
- ObjectiveStrengthen partnerships with leading law firms
- KRSecure partnership agreements with 3 new top law firms
- Negotiate terms, finalize partnership agreements, and ensure proper legal documentation is in place
- Initiate contact with selected law firms and schedule introductory meetings
- Develop tailored partnership proposals outlining mutual benefits and collaboration opportunities
- Research and identify top law firms with complementary expertise and reputation
- KRAchieve an overall satisfaction rating of 9/10 from existing partner law firms
- Identify areas for improvement based on survey feedback
- Regularly monitor and evaluate partner satisfaction levels to track progress
- Conduct a satisfaction survey with partner law firms
- Implement changes based on feedback to increase partner satisfaction
- KRGenerate 15 qualified leads for potential partnerships with top law firms
- Attend networking events and industry conferences to connect with potential law firm partners
- Conduct thorough research on top law firms to create a target list
- Utilize digital marketing strategies to create and distribute engaging content for lead generation
- Develop a compelling and persuasive partnership pitch to present to law firms
- KRIncrease number of meetings with top law firms by 20%
- Allocate resources to prioritize scheduling meetings with top law firms
- Implement a targeted marketing campaign to reach top law firms
- Regularly review and refine strategies to increase meetings with top law firms
- Identify the top law firms to target for increased meetings
OKRs to achieve higher NPS and CSAT ratings
- ObjectiveAchieve higher NPS and CSAT ratings
- KRProvide training for customer service team to improve problem-solving and communication skills
- Schedule and administer training sessions
- Identify the skill gaps among the customer service team members
- Find or develop a suitable training programme
- KRImplement a feedback system to address customer concerns proactively
- Train staff on handling and implementing feedback
- Develop a user-friendly online platform for customer feedback
- Regularly review and address customer feedback
- KRIncrease customer satisfaction by 10% through optimizing service processes
- Implement customer feedback system for service improvement suggestions
- Conduct staff training on customer relations and service efficiency
- Streamline service processes to minimize customer waiting times
OKRs to increase Help Desk Quality Assurance Rating
- ObjectiveIncrease Help Desk Quality Assurance Rating
- KRTrain team to resolve 90% of issues on first contact
- Monitor progress and provide feedback regularly
- Implement a comprehensive training program on issue resolution
- Facilitate daily problem-solving work sessions
- KRReduce average response time to below 15 minutes
- Provide response time training to customer service
- Monitor and evaluate staff response times regularly
- Implement automated answering system for simple queries
- KRImprove customer satisfaction scores to 90% positive feedback
- Implement comprehensive customer service training for all staff
- Streamline customer feedback mechanisms for easier use
- Address customer complaints promptly and satisfactorily
Satisfaction Rating OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Satisfaction Rating OKRs
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Satisfaction Rating OKR templates
We have more templates to help you draft your team goals and OKRs.
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