2 customisable OKR examples for Satisfaction Rating
What are Satisfaction Rating OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
That's why we have created a list of OKRs examples for Satisfaction Rating to help. You can use any of the templates below as a starting point to write your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Satisfaction Rating OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable Satisfaction Rating OKRs examples
You'll find below a list of Objectives and Key Results templates for Satisfaction Rating. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to strengthen partnerships with leading law firms
Strengthen partnerships with leading law firms
Secure partnership agreements with 3 new top law firms
Negotiate terms, finalize partnership agreements, and ensure proper legal documentation is in place
Initiate contact with selected law firms and schedule introductory meetings
Develop tailored partnership proposals outlining mutual benefits and collaboration opportunities
Research and identify top law firms with complementary expertise and reputation
Achieve an overall satisfaction rating of 9/10 from existing partner law firms
Identify areas for improvement based on survey feedback
Regularly monitor and evaluate partner satisfaction levels to track progress
Conduct a satisfaction survey with partner law firms
Implement changes based on feedback to increase partner satisfaction
Generate 15 qualified leads for potential partnerships with top law firms
Attend networking events and industry conferences to connect with potential law firm partners
Conduct thorough research on top law firms to create a target list
Utilize digital marketing strategies to create and distribute engaging content for lead generation
Develop a compelling and persuasive partnership pitch to present to law firms
Increase number of meetings with top law firms by 20%
Allocate resources to prioritize scheduling meetings with top law firms
Implement a targeted marketing campaign to reach top law firms
Regularly review and refine strategies to increase meetings with top law firms
Identify the top law firms to target for increased meetings
2. OKRs to achieve higher NPS and CSAT ratings
Achieve higher NPS and CSAT ratings
Provide training for customer service team to improve problem-solving and communication skills
Schedule and administer training sessions
Identify the skill gaps among the customer service team members
Find or develop a suitable training programme
Implement a feedback system to address customer concerns proactively
Train staff on handling and implementing feedback
Develop a user-friendly online platform for customer feedback
Regularly review and address customer feedback
Increase customer satisfaction by 10% through optimizing service processes
Implement customer feedback system for service improvement suggestions
Conduct staff training on customer relations and service efficiency
Streamline service processes to minimize customer waiting times
Satisfaction Rating OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Satisfaction Rating OKRs in a strategy map
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Satisfaction Rating OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance global issue feedback classification accuracy and coverage
OKRs to boost comprehension in compensation sector via webinar and seminar attendance
OKRs to achieve proficiency as a middle level java developer
OKRs to increase number of signups through referral program
OKRs to reduce partial deliveries to clients
OKRs to design and launch a production unit application
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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