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OKR template to enhance resolution efficacy of the resolver team

public-lib · Published 2 months ago

Your OKR template

This OKR aims to boost the effectiveness of the resolver team in handing incidents. The primary objective is to reduce the average resolution time of incidents by 15% through training the support team on efficient troubleshooting techniques, reviewing the resolution processes, and introducing a ticket prioritization system.

Another key objective is to improve the resolution rate of high-priority incidents by 20%. This will be achieved through additional training for the Incident Response Team, streamlining processes for handling urgent incidents, and establishing strict performance metrics and monitoring.

The final aim of this OKR is to implement a training program that helps to minimize incident escalation occurrences by 10%. This involves creating training modules that focus on de-escalation methods, scheduling and conducting training sessions for staff, and analyzing current trends in incident escalation.

Ultimately, the overarching goal of this OKR is to optimize the handling of incidents by the resolver team, to ensure incidents are resolved quicker and more efficiently, preventing escalations, and improving the team's response to high-priority incidents.
  • ObjectiveObjectiveEnhance resolution efficacy of the resolver team
  • Key ResultKRDecrease average resolution time of incidents by 15%
  • TaskTrain support team on more efficient troubleshooting techniques
  • TaskReview and streamline current incident resolution processes
  • TaskImplement a prioritizing system for tech-support tickets
  • Key ResultKRIncrease resolution rate of high-priority incidents by 20%
  • TaskProvide additional training for Incident Response Team
  • TaskStreamline process for handling high-priority incidents
  • TaskEstablish strict performance metrics and monitoring
  • Key ResultKRImplement training program to reduce incident escalation occurrences by 10%
  • TaskDevelop training modules focusing on de-escalation methods
  • TaskSchedule and conduct training sessions for staff
  • TaskAssess current trends in incident escalation occurrences
Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

  • Use AI to draft a complete set of OKRs in seconds
  • Connect your OKRs and team goals to your project
  • Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Tability Import Options

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Copy from the template

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Importing from text

Now, just click on Import from text and let the magic happen.

Tability editor with imported content

Once your example is in the plan editor, you will be able to:

  • Edit the objectives, key results, and tasks
  • Click on the target 0 → 100% to set better target
  • Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

Publish import

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

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