OKR template to implement service management for new work stream

public-lib · Published 27 days ago

The OKR focuses on implementing service management for a new work stream within a specific timeframe. The primary objectives address three fundamental areas: team formation and training, client satisfaction, and plan development. The success parameters for these objectives are quantified and expressed in percentage terms.

The first objective is to identify and train a service management team by week 4. The initiatives under this bastion include starting team training by week 4, developing a comprehensive training plan for new hires, and bringing on board apt professionals for the service management team.

The second objective is focused on achieving a 95% satisfaction rate from clients for the new service management operation by week 12. To achieve this, the initiatives involve regular feedback collection, analysis, and incorporation, in-depth employee training on service management, and constant evaluation and tweaking of client communication strategies.

The third objective aims to develop and roll out a comprehensive service management plan by week 8. The initiatives for this objective include drafting the service management plan, identifying current gaps in service management, and putting the plan into action by week 8.
  • ObjectiveImplement service management for new work stream
  • Key ResultIdentify and train a dedicated service management team by week 4
  • TaskBegin team training by week 4
  • TaskDevelop a comprehensive training plan for newly hired team
  • TaskHire service management professionals suitable for the team
  • Key ResultAchieve 95% satisfaction rate in client feedback for the new service management operation by week 12
  • TaskSolicit, analyze, and apply client feedback weekly
  • TaskImplement thorough employee training on service management
  • TaskRegularly assess and adjust client-communication strategies
  • Key ResultDevelop and implement a comprehensive service management plan by week 8
  • TaskDraft comprehensive service management plan
  • TaskIdentify current service management gaps
  • TaskImplement plan by week 8
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