15 customisable OKR examples for Service Management Team
What are Service Management Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Management Team. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Service Management Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable Service Management Team OKRs examples
We've added many examples of Service Management Team Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to enhance Product Service Management Efficiency
Enhance Product Service Management Efficiency
Increase product service team training sessions by 50%
Schedule additional training sessions accordingly
Identify current number of weekly training sessions
Calculate necessary increase to achieve 50% rise
Implement new software to decrease customer response time by 20%
Purchase, install, and configure the identified software
Identify software capable of enhancing customer service response speed
Train customer service representatives on new software usage
Improve customer satisfaction rate on product services by 30%
Update and upgrade product based on customer feedback
Establish a fast and effective complaint resolution procedure
Implement regular training programs for customer service staff
2. OKRs to implement service management for new work stream
Implement service management for new work stream
Identify and train a dedicated service management team by week 4
Begin team training by week 4
Develop a comprehensive training plan for newly hired team
Hire service management professionals suitable for the team
Achieve 95% satisfaction rate in client feedback for the new service management operation by week 12
Solicit, analyze, and apply client feedback weekly
Implement thorough employee training on service management
Regularly assess and adjust client-communication strategies
Develop and implement a comprehensive service management plan by week 8
Draft comprehensive service management plan
Identify current service management gaps
Implement plan by week 8
3. OKRs to enhance incident ticket resolution and management
Enhance incident ticket resolution and management
Implement a system to categorize and prioritize incidents for faster resolution
Implement the system and train team on proper usage
Develop a categorization and prioritization system
Identify different categories and priority levels for incidents
Increase first call resolution rate to 80% from the current figure
Implement customer service training emphasizing first call resolutions
Regularly monitor and evaluate agent performance
Review and update relevant call scripts and procedures
Reduce average ticket resolution time by 30%
Set key performance indicators for resolution times
Train staff in advanced problem-solving
Implement a more efficient ticket prioritization system
4. OKRs to improve efficiency in client and team management
Improve efficiency in client and team management
Increase client satisfaction by 10% as evidenced by quarterly survey responses
Implement regular client follow-ups to address potential issues
Evaluate and streamline communication processes for client efficiency
Provide staff with customer service training to improve interactions
Enhance team output by 15% through implementation of structured weekly check-ins
Train team on effective check-in strategies
Monitor and measure output increase weekly
Establish a weekly check-ins system for the team
Achieve a 20% decrease in resolution time for client-reported software issues
Provide ongoing technical training for the customer service team
Establish a priority-based resolution system
Implement more efficient issue-tracking software
5. OKRs to improve IT Service Management process efficiency and efficacy
Improve IT Service Management process efficiency and efficacy
Implement two new service improvement projects
Identify areas in the service sector that need improvement
Commence execution of the project plan steps
Develop detailed project plans for improvements
Achieve 95% service request satisfaction
Solicit and incorporate feedback from service users
Regularly train staff to improve quality of customer service
Implement a system for tracking and resolving requests efficiently
Reduce system-related incidents by 20%
Train staff on correct system usage
Implement regular system maintenance and upgrades
Enhance system security measures
6. OKRs to enhance satisfaction of wealth management clients
Enhance satisfaction of wealth management clients
Increase client satisfaction scores by 20% through improved personalization
Regularly seek client feedback for service improvements
Train staff for personalized customer interactions
Implement customer relationship management software for tailored services
Decrease client complaint rates by 15% via proactive communication
Implement regular updates on service improvements to all clients
Establish a client feedback system for early issue detection
Train staff on proactive communication strategies
Launch 2 new features in the client portal based on client feedback analysis
Implement new features in the client portal
Develop and test the new features
Identify desired features from client feedback analysis
7. OKRs to enhance the efficiency of our matured agile team
Enhance the efficiency of our matured agile team
Reduce backlog items by 20%
Implement additional resources towards tackling backlog
Review and improve current work processes
Prioritize backlog based on urgency and importance
Improve team satisfaction score by 10 points through regular feedback and coaching
Implement weekly feedback sessions within the team
Encourage peer-to-peer feedback exchange
Develop a coaching program for underperformers
Increase sprint completion rate by 15%
Enhance periodic sprint retrospectives for better insights
Implement strict time management and planning processes
Improve team communication, coordination, and collaboration
8. OKRs to boost revenue by enhancing account management strategies
Boost revenue by enhancing account management strategies
Improve account profitability by reducing churn rate by 8%
Improve customer service responses and resolution time
Monitor customer interactions for potential churn signals
Implement customer loyalty programmes to encourage retention
Enable upselling opportunities by identifying 10% of existing accounts for expansion
Implement upselling strategies through targeted communication
Develop personalized upselling strategies for identified accounts
Analyze customer data to identify top 10% for potential account growth
Increase account renewals by 15% through improved client relationship strategies
Offer incentives for timely renewals
Implement frequent, personalized communication with existing clients
Develop and provide exclusive benefits for loyal customers
9. OKRs to improve relationships and delivery results with internet customers and project managers
Improve relationships and delivery results with internet customers and project managers
Increase customer satisfaction ratings by 25% through improved communication protocols and response times
Develop and enforce a timely customer response protocol
Implement team training on effective communication and customer interaction
Regularly review and adjust communication strategies based on customer feedback
Boost customer retention rates by 15% through improved project management and after-sales follow-ups
Track and analyze customer retention metrics regularly
Develop an effective after-sales follow-up system
Implement meticulous project management strategies for customer satisfaction
Successfully complete 100% of projects within promised deadlines and budgets
Streamline processes and eliminate unnecessary tasks
Prioritize tasks based on urgency and available resources
Regularly review and update budget and timeline
10. OKRs to master the use of Service Channel for work order management
Master the use of Service Channel for work order management
Complete an in-depth training course on Service Channel within 4 weeks
Complete and review all training modules within four weeks
Allocate specific hours daily for focused course study
Enroll in the Service Channel training course immediately
Successfully input and track 50 unique work orders within a month
Create a robust system for entering individual work orders
Allocate specific time daily for updating work order status
Implement regular checks to ensure no duplicated entries
Achieve a 90% satisfaction rate on work orders processed through Service Channel
Regularly review and optimize the processing system
Establish efficient communication channels for customer feedback
Implement regular training on Service Channel for all team members
11. OKRs to improve our delivery of results to clients
Improve our delivery of results to clients
Increase customer satisfaction rate by 20% through improved result delivery
Analyze feedback to identify areas needing improvement
Implement result-oriented training for customer service
Regularly monitor and adjust delivery processes
Complete 95% of projects on time without any delay
Regularly review progress towards project deadlines
Prioritize jobs based on deadline and complexity
Implement efficient project management tools
Reduce error rates in result delivery by 15%
Implement comprehensive quality checking procedures
Conduct regular audits to identify problematic areas
Provide additional training to delivery team
12. OKRs to improve delivery efficiency using our in-house tool
Improve delivery efficiency using our in-house tool
Reduce the average order delivery time by 20%
Increase efficiency in the inventory management system
Streamline the order processing workflow
Establish faster shipping partnerships
Decrease delivery related customer complaints by 30%
Implement stricter quality control measures for packing
Train staff in effective customer service
Improve delivery speed through optimized routes
Increase overall customer satisfaction rating to 90%
Enhance customer service training for employees
Improve product/service based on feedback
Implement regular customer satisfaction surveys
13. OKRs to maintain accuracy of vendor information across all clients
Maintain accuracy of vendor information across all clients
Reduce report inconsistencies related to vendor information by 25%
Implement a centralized system for vendor data management
Regularly review and update vendor databases
Establish standard protocols for gathering vendor information
Implement weekly checks with each client to confirm vendor information accuracy
Create a weekly schedule for client vendor information checks
Train staff to conduct vendor information accuracy checks
Develop a reporting system for the weekly check results
Verify and update 100% of vendor data in client systems every week
Confirm successful update of all vendor data
Review current vendor data in client systems weekly
Update incorrect or outdated vendor information
14. OKRs to enhance skills in dealing with complaints and conflict resolution
Enhance skills in dealing with complaints and conflict resolution
Successfully resolve 90% of customer complaints without escalation
Implement comprehensive training for customer service representatives
Develop a strong, efficient complaint resolution process
Monitor and regularly evaluate complaint handling efficacy
Complete a certification course in conflict management by quarter's end
Research potential conflict management certification courses
Start course and complete all assignments promptly
Enroll in chosen certification course
Facilitate three conflict resolution workshops for team members
Schedule and plan logistics for the three workshops
Research and select appropriate conflict resolution strategies for workshops
Invite team members to participate in workshops
15. OKRs to boost client conversion rates using our service
Boost client conversion rates using our service
Increase website traffic by 20% to enhance service visibility
Develop engaging content to retain existing customer base
Initiate pay-per-click advertising to attract new users
Implement SEO strategies to improve search engine rankings
Improve landing page conversion rate by 15% through optimization
Implement A/B testing for multiple landing page designs
Analyze visitor behavior to optimize user experience
Improve call-to-actions to drive engagement
Ramp up customer service satisfaction score by 10% by improving response time
Regularly monitor and review response times
Train team for effective and efficient resolution of complaints
Implement automated customer service software
Service Management Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Service Management Team OKRs in a strategy map
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Service Management Team OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to ensure adequate development of a proficient Project Executive in AI tech
OKRs to increase financial sustainability of our non-profit organisation
OKRs to implement process for quicker ticket resolution in DACH region
OKRs to enhance product functionality by adding three new features based on user feedback
OKRs to determine leading causes for policy non-renewals
OKRs to enhance website usability and comply with accessibility standards
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
![Signup](https://tability-templates-v2.vercel.app/_next/static/media/hi_tabby.abf06789.png)
![Signup](https://tability-templates-v2.vercel.app/_next/static/media/magic_tabby.7ff0a69b.png)
![Signup](https://tability-templates-v2.vercel.app/_next/static/media/track_tabby.c131e286.png)