OKR template to improve the efficiency of the chargeback recovery process
This OKR focuses on making the chargeback recovery process more efficient. The primary objective is to bolster the recovery rate by a quarter. Key tactics include the optimization of billing descriptors, the implementation of superior fraud detection software, and staff training on optimal dispute resolution techniques.
The second outcome targets a reduction of the recovery processing time by 15%. To accomplish this, we aim to make our staff proficient in efficient recovery processes, increase investment in automation for recovery-related software, and implement strategies to simplify recovery procedures.
Another critical objective is to drop the rate of unresolved chargebacks by a fifth. This will be achieved by continually updating and scrutinizing charging policies, implementing rigid customer verification processes, and training staff in identifying potential fraud instances.
Overall, the OKR aims to streamline, optimize, and refine the chargeback recovery process to improve efficiency, speed, and resolution rate. By addressing these three critical areas, we anticipate notable progress in our chargeback recovery function.
The second outcome targets a reduction of the recovery processing time by 15%. To accomplish this, we aim to make our staff proficient in efficient recovery processes, increase investment in automation for recovery-related software, and implement strategies to simplify recovery procedures.
Another critical objective is to drop the rate of unresolved chargebacks by a fifth. This will be achieved by continually updating and scrutinizing charging policies, implementing rigid customer verification processes, and training staff in identifying potential fraud instances.
Overall, the OKR aims to streamline, optimize, and refine the chargeback recovery process to improve efficiency, speed, and resolution rate. By addressing these three critical areas, we anticipate notable progress in our chargeback recovery function.
Improve the efficiency of the chargeback recovery process
Increase chargeback recovery rate by 25%
Review and optimize billing descriptors- Implement advanced fraud detection software
- Train staff on effective dispute resolution techniques
- Reduce recovery processing time by 15%
- Train staff on time-efficient recovery processes
- Invest in automated recovery-based software to improve efficiency
- Implement process improvement strategies to streamline recovery procedures
- Minimize unresolved chargebacks by 20%
- Regularly update and review charging policies
- Implement stricter customer verification measures
- Train staff to identify potential fraud
