OKRs to get better user retention

Tability Templates · Published 3 months ago

In this template, you'll find a set of objectives and key results that are specifically designed to help your team focus on keeping your current customers happy and engaged.

Customer retention is crucial for the long-term success of any business, as it costs much less to retain a customer than to acquire a new one.

By setting clear and measurable goals, you can track your progress, hold yourself accountable, and ensure that your efforts are having the desired impact.

  • ObjectiveIncrease customer retention
  • Key ResultIncrease customer satisfaction score by 20%
  • TaskDevelop a customer satisfaction survey
  • TaskImplement customer service training for employees
  • TaskAnalyze customer feedback to identify areas of improvement
  • Key ResultIncrease customer retention rate by 30%
  • TaskImplement a loyalty program
  • TaskTrack customer feedback and identify areas for improvement
  • TaskOffer discounts and incentives to retain customers
  • TaskMonitor customer churn rate and take corrective action
  • Key ResultIncrease weekly active users from 100 to 150/week
  • TaskImplement changes to increase user retention.
  • TaskDevelop strategies to encourage more user engagement.
  • TaskAnalyze user behavior to identify areas of improvement.
  • TaskMonitor user activity and adjust strategies accordingly.

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