OKRs to get better user retention
In this template, you'll find a set of objectives and key results that are specifically designed to help your team focus on keeping your current customers happy and engaged.
Customer retention is crucial for the long-term success of any business, as it costs much less to retain a customer than to acquire a new one.
By setting clear and measurable goals, you can track your progress, hold yourself accountable, and ensure that your efforts are having the desired impact.
Increase customer retention
Increase customer satisfaction score by 20%
Develop a customer satisfaction survey- Implement customer service training for employees
- Analyze customer feedback to identify areas of improvement
- Increase customer retention rate by 30%
- Implement a loyalty program
- Track customer feedback and identify areas for improvement
- Offer discounts and incentives to retain customers
- Monitor customer churn rate and take corrective action
- Increase weekly active users from 100 to 150/week
- Implement changes to increase user retention.
- Develop strategies to encourage more user engagement.
- Analyze user behavior to identify areas of improvement.
- Monitor user activity and adjust strategies accordingly.