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OKR template to enhance customer service by reducing average response time

public-lib · Published 8 months ago

Your OKR template

This OKR is titled, "Enhance customer service by reducing average response time". This goal aims to improve the quality of customer service by focusing on several aspects associated with response time. The primary objectives include implementing an automated response system, decreasing the average response time, and training staff in efficient response methods.

Objective one is to have an automated response system in place that can handle 35% of customer queries. To reach this goal, three key actions are identified. These include selecting suitable software, identifying the most frequently asked queries for automation, and training staff to manage the new system.

The second objective is directly linked to decreasing the average response time by a substantial 15%. To achieve this, the plan includes providing advanced training to customer service staff, the implementation of a streamlined process for responding to customer queries, and investing in superior customer handling software.

The third objective focuses on the process of training staff. It aims to ensure that 70% of the customer service staff are trained in time-efficient response practices. This includes the development and implementation of such a program, and targeting suitable staff for this training.
  • ObjectiveObjectiveEnhance customer service by reducing average response time
  • Key ResultKRImplement an automated response system to handle 35% of queries
  • TaskSelect suitable software for automated response system
  • TaskIdentify the most frequent queries for automation
  • TaskTrain staff on managing and updating the system
  • Key ResultKRDecrease the average response time by 15%
  • TaskProvide advanced training for customer service staff
  • TaskImplement a streamlined process for responding to queries
  • TaskInvest in quicker, more efficient customer service software
  • Key ResultKRTrain 70% of customer service staff in time-efficient response practices
  • TaskDevelop a time-efficient response training program
  • TaskImplement the program and monitor progress
  • TaskIdentify 70% customer service staff for training
Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

  • Use AI to draft a complete set of OKRs in seconds
  • Connect your OKRs and team goals to your project
  • Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Tability Import Options

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Copy from the template

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Importing from text

Now, just click on Import from text and let the magic happen.

Tability editor with imported content

Once your example is in the plan editor, you will be able to:

  • Edit the objectives, key results, and tasks
  • Click on the target 0 → 100% to set better target
  • Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

Publish import

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

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