OKR template to improve responsiveness to residents' emails

public-lib · Published 2 months ago

The top goal of this OKR is to enhance the receptiveness to residents' emails. The first objective under this goal is to put into practice an organized system that tracks both received and responded emails effectively. This can be achieved by continuously updating and maintaining the email tracking system, implementing a priority tagging system for crucial emails, and setting up categorization labels within your email client.

The second objective is to lessen the average email response time to under 24 hours for 90% of emails. This requires dedicated hours to respond to emails, setting up notifications to alert once an email is received, and implementing an effective email management system.

The final objective is to attain positive feedback on communication from 80% of the residents. Successful execution of this objective involves drafting and distributing clear and concise communication to residents, acknowledging and responding to feedback, and frequently soliciting feedback on the method of communication used.

Fundamentally, these objectives and their initiatives aim to improve the way communication is managed and responded to increase residents' satisfaction and better manage email exchange by increasing efficiency and professionalism.
  • ObjectiveImprove responsiveness to residents' emails
  • Key ResultCreate an organized system to track received and replied emails effectively
  • TaskRegularly update and maintain your email tracking system
  • TaskImplement a priority tagging system for urgent mails
  • TaskSetup categorization labels within your email client
  • Key ResultDecrease average email response time to under 24 hours for 90% of emails
  • TaskSchedule dedicated hours for responding to emails
  • TaskSet up notifications to alert on received emails
  • TaskImplement an email management system
  • Key ResultReceive positive feedback on communication from 80% of the residents
  • TaskDraft and distribute clear and concise communication to residents
  • TaskProvide response to feedback and adjust communication methods accordingly
  • TaskRegularly solicit feedback on communication methods
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