Improve team responsiveness

Tability Templates

---
title: Improve team responsiveness
objectives:
- title: Improve team responsiveness while maintaining great customer satisfaction
  outcomes:
  - title: Decrease our First Reply Time from 6h to 20mins
    from: 0.0
    to: 100.0
    score_format: _number_%
    initiatives: []
  - title: Increase support calls ratings from 3.8 to 4.2 stars
    from: 3.8
    to: 4.2
    score_format: _number_ support rating
    initiatives: []
  - title: Reduce our Average Resolution Time from 18h to 6h
    from: 18.0
    to: 6.0
    score_format: _number_h Avg Resolution Time
    initiatives: []


OKR template to improve team responsiveness

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