OKR template to improve team responsiveness

Tability Templates · Published over 1 year ago

  • ObjectiveImprove team responsiveness while maintaining great customer satisfaction
  • Key ResultDecrease our First Reply Time from 6h to 20mins
  • Key ResultIncrease support calls ratings from 3.8 to 4.2 stars
  • Key ResultReduce our Average Resolution Time from 18h to 6h
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