Let customers get set up without your team's help.
Increase accounts completing setup without a support contact from 50% to 80%
Reduce onboarding-related support tickets from 300 to 120 per month
Raise setup completion within 7 days from 45% to 70%
Onboarding depends on calls or tickets and doesn't scale.
Keep these measures in view as you review progress.
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Product OKR example
Suggested timeframe: Set with your team
1 objective · 3 key results
Example targets. Adapt to your baseline before you start.title: Make onboarding fully self-serve
objectives:
- title: Let customers get set up without our help
outcomes:
- title: >-
Increase accounts completing setup without a support contact from 50%
to 80%
initiatives: []
- title: Reduce onboarding-related support tickets from 300 to 120 per month
initiatives: []
- title: Raise setup completion within 7 days from 45% to 70%
initiatives: []
Make the first week the reason users stay.
Make the first week the reason users stay
Judge releases by usage, not by how many shipped.
Turn releases into measurable adoption
Prove a new product solves a problem people will pay for.
Prove our new product solves a problem people pay for