The core HR platform has 2,400 customers, mostly US employers with 50 to 1,000 staff, and $48 million in recurring revenue. Payroll has always run through integrations with outside providers. Over the last four quarters, 31% of lost deals cited the lack of native payroll, and the win rate against all-in-one suites is 24%. The payroll module is in beta with 40 customers and reaches general availability in January 2027, with tax filing in 38 states at launch and all 50 by July. Beta customers took a median 62 days from contract to first live pay run. Only 4 of 38 reps have sold it.
Challenges- The HR leader who champions us does not own payroll. The payroll manager and the controller do, and both see switching as a risk with no personal upside.
- Our customers switch payroll at the start of a quarter, most often on January 1. A deal that misses the window waits three months or more.
- Sales knows how to sell HR. Reps avoid questions about tax notices, garnishments and year-end forms and hand them to a product manager.
We will focus on- Existing customers with 50 to 500 employees in the 38 launch states, about 1,500 accounts that already trust the employee record.
- Payroll managers and controllers as the audience for messaging, proof and enablement.
- The April, July and October switch dates, with campaigns starting 90 days ahead of each.
We will not- Selling payroll on its own. It is sold only with the HR platform, even though standalone payroll would widen the market.
- Employers with fewer than 50 staff, where low-cost payroll apps win on price and self-service setup.
- International payroll and employer-of-record services, despite requests from about one in eight customers.